Pouch Causes Water Damage - alleges Vodacom

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Skeptik

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The Argus reported a claim by a voda consultant that a pouch caused water damage to a customer's Motorola V3. The phone was returned under warranty to Green Point Vodacare, but instead of helping the customer they blamed the problem on his pouch (supplied as an accessory). They also quibbled about supplying a loan phone. Vodacom also took 18 days to respond to his initial complaint :D !!
 
Damn, that's the same branch where I take my Sony Ericsson's to get fw updates...it's also the same excuse some stupid skunt gave me when I tried to get my my K700i fixed after some erratic behaviour..."We can't fix it due to water damage" So I'm like "huh, this phone hasn't been near any water" So the guy behind the counter proceeds to tell me how the see-through pouch retains moisture and that this could've lead to the "water damage" to the phone's electronics which incidentally is not covered in the warranty.
It seem on the surface that this is some kind of money making scheme from the shop...they sell you an accessory that could void your warranty. This is definitely an unfair practice and they should be taken to task for it.
 
brixton tower said:
Damn, that's the same branch where I take my Sony Ericsson's to get fw updates...it's also the same excuse some stupid skunt gave me when I tried to get my my K700i fixed after some erratic behaviour..."We can't fix it due to water damage" So I'm like "huh, this phone hasn't been near any water" So the guy behind the counter proceeds to tell me how the see-through pouch retains moisture and that this could've lead to the "water damage" to the phone's electronics which incidentally is not covered in the warranty.
It seem on the surface that this is some kind of money making scheme from the shop...they sell you an accessory that could void your warranty. This is definitely an unfair practice and they should be taken to task for it.
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I'm using a see-through pouch purchaced at Vodaworld...

I guess it would be reasonable to assume that Vodaworld does not sell stuff harmfull to your cellphone.
 
kaspaas said:
I guess it would be reasonable to assume that Vodaworld does not sell stuff harmfull to your cellphone.
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Assume by who?

These cats will try and schnaai you at every turn...I can vouch for the comment about Vodacare in Green Point because that's the same answer I got when I took my phone there.
 
Incidentally, the European networks tried this a while back and got slammed in the media for it. I wonder if some suppliers and service providers look in the media abroad for new ideas to fleece us unsuspecting South Africans?
 
Skeptik said:
Any input voda3g? You've gone unusually quiet! :D
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Must say, you picked the right call-sign :)

I need to figure how to pick this up.

The best bet would be to get each manufacturer to either endorse, or not, accessories such as the pouches.

I'll also try and get a formal reply on how products are selected for resale in the Vodashops.

The pouches I've used does not cover the ventilation holes unless the phone breathes through the keyboard.

I guess it can trap moisture but how did the moisture get there in the first place? There are enough openings in the pouch, so if this is how moisture gets in, surely it can get out the same way? If the phone had to ingress a lot of moisture (water) it would make sense that the pouch could stop it from coming out. But then the pouch is not to blame.

I'll see what answers I can get.

The whole issue of after market accessories have always been hotly debated in most industries. You can buy stuff for your car that would invalidate the warranty, for example. You can even buy stuff (certain crash helmets, for example) that does not even have the right safety ratings. You can buy then, you're just not allowed to use them....

Remember the exploding after-market batteries?
 
cyberbob said:
??? I don't! :eek:
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People were buying and using after-market batteries, not made or endorsed by Nokia (in this case).

They overheated and burst/exploded in the phones. Not a good thing if its against your ear at that time.

The point is, the manufacturers will state that you should not use any product not supplied by them.
 
vodacom3g said:
Must say, you picked the right call-sign :)
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Yes, I was trying to think of a name that characterised my dealings with service providers such as Vodacom: e.g. "We'll call you back in ten minutes." I remain sceptical!:D!
Have you even considered the possibility that your care centres are using the water-damage scenario as a convenient 'get out' clause - hard to disprove - but one of the few which nullify the warranty?
 
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So lets see, obviously someone must have PROVED that these pouches causes water damage. So if the Vodashop sells these PROVEN-TO-RUIN your phone items, doesn't it mean they're negligent and can be sued? [Or the seller of the pouch is negligent if there is no warning ]...

It's like selling cigarettes to a minor....

Only conclusion i can come up with:
Some bloke dropped his phone in the toilet and denied it once too many times and someone at a shop decided "how is this possible, all these wet phones and no explanation..whoa look they use the same pouch ..*lightbulb* "

Theoretically carrying your phone in your pants' pockets all day should "capture" just as much moisture as your sweaty underpants...
 
diabolus said:
Theoretically carrying your phone in your pants' pockets all day should "capture" just as much moisture as your sweaty underpants...
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thats just sick!!!! the though of potentially having my groing sweat near my ear is too much!!! :eek:
 
cyberbob said:
thats just sick!!!! the though of potentially having my groing sweat near my ear is too much!!! :eek:
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Where the f@ck do you carry ur phone dude?

Do u stuff it down ur pants close to ur nuts on vibrating function?
:eek:
 
neio said:
Where the f@ck do you carry ur phone dude?

Do u stuff it down ur pants close to ur nuts on vibrating function?
:eek:
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never mind, I don't need to explain myself to someone who clearly has the maturity of a 13yr old :eek:
 
Says the man who brought up the subject of crotch sweat next to his ear.
 
neio said:
Says the man who brought up the subject of crotch sweat next to his ear.
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well, I was refering to the original mention of sweaty underpants ...

diabolus said:
Theoretically carrying your phone in your pants' pockets all day should "capture" just as much moisture as your sweaty underpants...
Click to expand...
 
Ask for proof

Ask them to open the phone and show you. I did that with Nokia once, and they showed me. You could clearly see the damage.
I did drop it in the pool, after all :)

But you shouldn't accept the old water damage ruse without proof.
 
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