Location: Cape Town
Description:
Reports to: ADSL Team Leader
Overall Purpose of the Position: The main responsibility of the role is to provide superior customer services and desktop support to all our broadband customers, including Desktops, Notebooks, Wireless, Routers and other broadband service.
Minimum Requirements:
Inherent Characteristics:
Key Performance Areas (KPAs):
The position includes but is not limited to the above KPAs.
Please send your CV to:
[email protected]
If you have not received a response from our team in two weeks, please consider your application unsuccessful.
Apply to this job
Description:
Reports to: ADSL Team Leader
Overall Purpose of the Position: The main responsibility of the role is to provide superior customer services and desktop support to all our broadband customers, including Desktops, Notebooks, Wireless, Routers and other broadband service.
Minimum Requirements:
- Matric
- A+ and N+ Certificate or similar qualification
- Innovative in terms of problem solving skills
- Analytical, problem solving and communication
Inherent Characteristics:
- Self-motivated and self-disciplined
- Passionate and committed
- Innovative and proactive
- Resilient and rigorous
- Results oriented
- Team work, diplomacy and tact
- Customer focused and brand aware
- Ability to learn continuously
- Humility and modesty
- Integrity
Key Performance Areas (KPAs):
- Provide support to Web Africa end users via the phone, using remote desktop services or in person, and resolve IT support problems in a timely manner
- Meeting Ticket and calls Targets
- Answering of helpdesk telephone calls and ensuring that all IT support calls are logged correctly
- Troubleshooting connectivity problems
- Technical support on mobile devices
- Work performance KPI\‘s and KPA\‘s
- Reporting line related problems
- Email and DNS support
- Wireless router configuration
- Email to fax configuration
- IS business DSL support
The position includes but is not limited to the above KPAs.
- Meeting department Targets
- Internal and external effective communication
- Staff Compliance
- Staff Motivation
- Staff Resources
- Behavior and Performance
- Department policies
- Call answered rate
- Average leetness ratings
- Special Projects
- Pro active
- Attention to detail
Please send your CV to:
[email protected]
If you have not received a response from our team in two weeks, please consider your application unsuccessful.
Apply to this job