Hi all,
So I've just come back from an extremely frustrating chat with Telkom Direct.
I am currently on the end of month 2 of my 3 month 1Mbps trial thingy, What I want to do is upgrade my line speed to 4 -10 Mbps and cancel the data component. I would prefer to do this ASAP but i understand if I have to wait until end of promo period. I was however informed that I need to make such changes before the end of month 2 or they will start charging me the 395 plus line charges per month.
So I walk into the store and check out their brochure on which they say you can only do downgrades outside of promo period, however they then say in the next line that line upgrades will be charged at normal rates. Which is fine by me. However this is not fine with any of the staff there. According to them I cannot do anything on this account till after month 3, which means I will HAVE to take at least 1 month hit of stuff I don't need while they switch my lines over.
They were also not willing to arrange for these things to happen once the trial is over. I must come back AFTER the trial to try and sort things out.
All and all I'm mighty unimpressed with these guys as I know it is possible to change line speeds etc. The impression I got was the staff there where in slowmo. I guess my only alternative is to use the call centre *shudder*
If there is a Telkom rep on these forums I would send them to this branch to get the staff retrained ASAP.
So I've just come back from an extremely frustrating chat with Telkom Direct.
I am currently on the end of month 2 of my 3 month 1Mbps trial thingy, What I want to do is upgrade my line speed to 4 -10 Mbps and cancel the data component. I would prefer to do this ASAP but i understand if I have to wait until end of promo period. I was however informed that I need to make such changes before the end of month 2 or they will start charging me the 395 plus line charges per month.
So I walk into the store and check out their brochure on which they say you can only do downgrades outside of promo period, however they then say in the next line that line upgrades will be charged at normal rates. Which is fine by me. However this is not fine with any of the staff there. According to them I cannot do anything on this account till after month 3, which means I will HAVE to take at least 1 month hit of stuff I don't need while they switch my lines over.
They were also not willing to arrange for these things to happen once the trial is over. I must come back AFTER the trial to try and sort things out.
All and all I'm mighty unimpressed with these guys as I know it is possible to change line speeds etc. The impression I got was the staff there where in slowmo. I guess my only alternative is to use the call centre *shudder*
If there is a Telkom rep on these forums I would send them to this branch to get the staff retrained ASAP.