@cellc plattekloof do not adhere to #SAnationalConsumerAct.

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metoman786

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@cellc plattekloof headoffice do not adhere to #SAnationalConsumerAct. I purchase a 3G modem the day before yesterday & return it yesterday b'cause I only had edge coverage in my area.This is after Anton Baatjies the sales consultant told me he check with their network guys before ringing the item up, that I have full 3g coverage at my address.
With the item intact and my proof of purchase I asked for my money, just to be told that all refunds are done in Jhb and I will have wait 2 weeks for my money to be return to my bank account.
It is their company policy and it is in their T&C's. Which is not on my purchase sales slip(T&C's)and which I not signitured to. What is even worst they gave me an item repair slip. they did not have a credit slip or credit system in place. I told the manager Mr. Scala I delt with businesses operating from Shacks which had better procedures and systems in place than CellC. After a lengthy argument I realised I am not going to get my R1000 back I spend on a Huawei e1820 modem and left.
Please be warne this is going to happened if you going to buy an item from Cellc & return it for a refund.
#doNOTsupportCellC @mybroadband
 
I'm sorry, but you seem to think this is #twitter. It isn't.

Phone Cell C customer care or PM the Cell C rep here with a link to this thread to get the ball rolling a bit faster.
 
they said they willl refund you? so how does that not adhere to the national consumer act...?? I think you need to read up on what the act covers and means...
 
solo7 said:
they said they willl refund you? so how does that not adhere to the national consumer act...?? I think you need to read up on what the act covers and means...
Click to expand...

Coverage issue aside .... They did not wait for 2 weeks for his money - why should he when they agree to refund?
 
According to the act. You need to refunded immediately if the item is intacted with proof of purchase up to six months. I returned the item in less then 24hours. 2ndly the branch of cellc i went to was their regional head office in Cape Town. Before purchase the sales guy told he is going to check with their network team if I have coverage at the address i quoted to him. After 20min of waiting he return and confirm i do have coverage. The day I return the modem i showed them screen shop of my modem connection at my location.
 
Good day metoman786

Please PM me with details.
Will see what can do to assist.

Regards
~AM~
 
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