Location: Cape Town
Description:
Please ensure that your resume contains an e-mail address that we can contact you on
What we offer for seasonal roles:
· Seasonal bonus after the successful completion of your time with us!
· Free transport for associates who start or end their shift during unsociable hours
· Paid training!
Applicants who wish to apply can do so by going to our website and www.amazon.com/gp/jobs
Seasonal Kindle assessment
Your mission will be to provide outstanding customer and technical support to Amazon customers in regards to technical products via phone and email.
Successful candidates will move to a dedicated team who will handle customer and technical support queries
The successful candidate will have interest in, and deep knowledge of, the Internet, computers, media, wireless networking and mobile devices and applications. S/he will be able to use all necessary Customer Service tools appropriately, including but not limited to computer and Internet access.
This vital and fast-paced position requires an action-oriented, technically competent, and flexible problem-solver with excellent communication skills.
Responsibilities:
If you have not heard from us in two weeks, please accept your application as unsuccessful.
Apply to this job
Description:
Please ensure that your resume contains an e-mail address that we can contact you on
What we offer for seasonal roles:
· Seasonal bonus after the successful completion of your time with us!
· Free transport for associates who start or end their shift during unsociable hours
· Paid training!
Applicants who wish to apply can do so by going to our website and www.amazon.com/gp/jobs
Seasonal Kindle assessment
Your mission will be to provide outstanding customer and technical support to Amazon customers in regards to technical products via phone and email.
Successful candidates will move to a dedicated team who will handle customer and technical support queries
The successful candidate will have interest in, and deep knowledge of, the Internet, computers, media, wireless networking and mobile devices and applications. S/he will be able to use all necessary Customer Service tools appropriately, including but not limited to computer and Internet access.
This vital and fast-paced position requires an action-oriented, technically competent, and flexible problem-solver with excellent communication skills.
Responsibilities:
- Provide account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
- Provide prompt, efficient, detailed, customer-oriented service to Amazon customers
- Act as an advocate for our customer, reporting and acting on observed areas for improvement
- Assume responsibility for developing detailed knowledge about specific product lines and features
- Ensure internal reference pages are updated
- Ensure interactive website features are operational and surface all problematic issues for immediate correction.
- Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions.
- Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving.
- Effective communication skills and composure under pressure; clear and diplomatic writing skills.
- Flexibility/Availability to provide support on a shift rotation basis around the clock, 7 days a week, for the peak season.
- Customer Service experience, experience within a technical support role is advantageous.
If you have not heard from us in two weeks, please accept your application as unsuccessful.
Apply to this job