This is just a Friday afternoon rant.
The last couple of weeks I have once again realized just how bad Telkom's service is.
I have experienced the following:
A client has a very random issue with their ADSL line, that's taken 2 months to be fixed by Telkom. The line would sync, but the modem can't make a ppp connection. I phone telkom, the delete and recreate the port. Then whalla. ADSL modem can make connection.
I then ask the drone to investigate the problem. On 5 occations the person then says, " but sir, there is no problem"
After trying to get them to understand the problem, I give up and ask to speak to a more senior person. Every single time they refuse.
I mean. How can a company instruct their call centre staff to not put any complaints through to a manager. Thats just ridiculous.
Today, different client.
ADSL line is down. Technician comes out. He goes to exchange. Phones me and tells me the line works now. I check the modem and notice that it now only sync's at 488kbps instead of 1024kbps. When I mention it to him, he says he will have to get a ADSL expert technician to contact me within 20 mins.
An hour later, nothing. So I phone the call centre. The lady is quite helpfull for a change and informs me that she can't get hold of the technician, but will follow it up and get this expert to contact me.
5 hours later, I get an sms from Telkom to inform me that my Telkom ADSL line has been restored.
And it is till syncing at 488kbps.
Seriously how are we suppose to work with morons like this?
The last couple of weeks I have once again realized just how bad Telkom's service is.
I have experienced the following:
A client has a very random issue with their ADSL line, that's taken 2 months to be fixed by Telkom. The line would sync, but the modem can't make a ppp connection. I phone telkom, the delete and recreate the port. Then whalla. ADSL modem can make connection.
I then ask the drone to investigate the problem. On 5 occations the person then says, " but sir, there is no problem"
After trying to get them to understand the problem, I give up and ask to speak to a more senior person. Every single time they refuse.
I mean. How can a company instruct their call centre staff to not put any complaints through to a manager. Thats just ridiculous.
Today, different client.
ADSL line is down. Technician comes out. He goes to exchange. Phones me and tells me the line works now. I check the modem and notice that it now only sync's at 488kbps instead of 1024kbps. When I mention it to him, he says he will have to get a ADSL expert technician to contact me within 20 mins.
An hour later, nothing. So I phone the call centre. The lady is quite helpfull for a change and informs me that she can't get hold of the technician, but will follow it up and get this expert to contact me.
5 hours later, I get an sms from Telkom to inform me that my Telkom ADSL line has been restored.
And it is till syncing at 488kbps.
Seriously how are we suppose to work with morons like this?