FNB iPad 2 : waiting for the courier to call,FML

I

Ipwn 4

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So I sms'ed them in the first day,got my call two dayes later and it's now been 5 working days and no call from the courier, apparently it takes 10 working days for this to happen.

Anyone else still waiting? What have you heard from them? From what I've gathered, if you get the call from the courier you get your iPad the next day... Soooo over waiting!!
 
the video is hilarious, and spot on. Waiting for my iPad, too... will wait a little longer.
 
Lol not quite the way I meant it but yeah the video is epic...
 
Ordered on the 21st getting mine on Wednesday, well within the 10day limit I was advised so I can't complain.
 
Ordered mine today account already activated, waiting for the iPad.

After 20 years at Absa, finally caved, moving to the turquoise group!
 
Contact RBJacobs on Twitter, he takes customer service very seriously and he'll follow up for you.
 
sms'd. confirmed. Phoned - no you did not order sir. anger. re-sms. wait for call :(
 
Nookie said:
Just a quick question, what colour are they?
Click to expand...

all black...lol'ed at the FNB facebook page last night, something that IMO was a brilliant move turned out to leave a bitter taste in so many mouths. Must say I'm not that annoyed with FNB as most people are confirming that their iPads(in the final packaging from UTI) have dates on them confirming the order has been packed and ready for at least a week before being delivered.

The planning on this deal sucked, I read somewhere that FNB ordered 22k iPads initially, that means they must have been expecting quite a few customers to order, why only use one courier company?
 
ijacobs3 said:
i ordered on the 21st , and still nadda,

yet someone in my office ordered on the 24th, and has his already :mad:
Click to expand...

That seems to be the norm, FIFO is a foreign concept to them.


Sent from the MyBroadband iPhone App
 
What a surprise."We are sooooo sorry that we are failing, your order will be fixed in 10 working days...":FNB.

Not so sure if I want something locking me in with them for 24 months if this is how they roll. New customers getting their devices within days, old ones waiting a lifetime, sigh!
 
I'm in the same boat (21 October).... The waiting is killing me.

Let us know when you get lucky!
 
I'm an old FNB customer and generally I'm very happy with the service they give. I am however very disappointed in this SMS only offering. I want to go into a bank and know exactly where I stand.

I ordered mine 5 working days ago and I'm still waiting for the courier to call.

Don't they have a call centre where you can track progress?
 
pluto said:
I'm an old FNB customer and generally I'm very happy with the service they give. I am however very disappointed in this SMS only offering. I want to go into a bank and know exactly where I stand.

I ordered mine 5 working days ago and I'm still waiting for the courier to call.

Don't they have a call centre where you can track progress?
Click to expand...
"we'll call you back"...just saved you the 20min hold,wait till 10 days and then moan, they aint going to do anything till then
 
Ipwn 4 said:
"we'll call you back"...just saved you the 20min hold,wait till 10 days and then moan, they aint going to do anything till then
Click to expand...

hi all,

i finally found out why i have not heard anything from FNB regarding the IPAD campaign...have not even received an sms confirming my order and with the reference nr thingy....below is an extract of the email response i got from them...

"We are unfortunately experiencing extraordinary volumes which have been negatively impacted by a batch of customer information sent between our Sales area and our area that processes the orders for delivery by the couriers going missing. We regret that your information was aprt of the batch that went missing and we only managed to recover this data on 31st October. We have since sent the information through but are now awaiting more stock."

i ordered on the 21st, so it took them 10 days to find the missing info...
 
Ipwn 4 said:
"we'll call you back"...just saved you the 20min hold,wait till 10 days and then moan, they aint going to do anything till then
Click to expand...

hi all,

i finally found out why i have not heard anything from FNB regarding the IPAD campaign...have not even received an sms confirming my order and with the reference nr thingy....below is an extract of the email response i got from them...

"We are unfortunately experiencing extraordinary volumes which have been negatively impacted by a batch of customer information sent between our Sales area and our area that processes the orders for delivery by the couriers going missing. We regret that your information was aprt of the batch that went missing and we only managed to recover this data on 31st October. We have since sent the information through but are now awaiting more stock."

i ordered on the 21st, so it took them 10 days to find the missing info...
 
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