8.ta Self-Service: Cant Change Username and Password

MongooseMan said:

As far as I know, you can only change one at a time (either username, or password).

If you go here and try to change your password, does that work?

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rodga said:

Hi

I ve been trying to change my username and password.
Everytime i log in fine and then try to change the password or the username, it says that I have entered the incorrect password and that my account will be locked. I can unlock it when they send an activation code.

Firstly my account is not locked, I still have access to it, and the activation email doesnt get sent me. The password/username change notification gets sent just fine - but no activation mail is being sent.

Im in the process of changing my passwords as my laptop was stolen, but it seems to be impossible with 8ta.

I really want to get this sorted

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8ta said:

Hi
Please email your 8ta number, contact details and query to [email protected].
Please make reference to this thread.
Thank you

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