Telkom cable has fallen off pole and is laying in my garden

I

Ice2Cool

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Hi,

With the heavy rain and wind as of recent, one of telkoms cables which runs above the garden of my house to my neighbors house has come loose and is lying in my garden. Its a bit hazardous I would guess - not sure if power runs through them or what. I have dogs and I don't want them to chew through it. I laid a fault complaint as my phone lines went down around the same time. They fixed my phone lines but haven't done anything about the cable that is just lying in my garden. Any one know what I can do?
 
Just remembered about my post so thought I would give an update. After reporting the problem In October 2011, January and march and even phoning the network damage line and the theft line, I gave up - I cut the cable and threw it over the wall. To this day, almost 8 months since me first contacting telkom, no one has fixed the line or contacted me. It's still lying on the other side of the wall. And there's a telkom dslam box thing about 100 meters away where the telkom technicians work on regularly. They don't give a crap.
 
Ice2Cool said:
Just remembered about my post so thought I would give an update. After reporting the problem In October 2011, January and march and even phoning the network damage line and the theft line, I gave up - I cut the cable and threw it over the wall. To this day, almost 8 months since me first contacting telkom, no one has fixed the line or contacted me. It's still lying on the other side of the wall. And there's a telkom dslam box thing about 100 meters away where the telkom technicians work on regularly. They don't give a crap.
Click to expand...

Maybe it was unused. I have an unused telkom cable from my pole to my house.
 
Now I also have a problem with a broken telkom cable in front of my house - not the one, from the front to the house, but the one going in front of the houses.
Obviously the cable is no longer in use by anybody - but am a little bit scared to cut it,
because their might be some electric power on the line too ??????
Its quite a thick cable, consisting of 2 wires, 1 obviously for holding the line to the pole (but that is broken), ...

Any attempts to log the problem is failing because I am not a telkom customer and dont know anyone who is a telkom landline customer ...

Are there any suggestions ????
 
Ulrich Hahn said:
Now I also have a problem with a broken telkom cable in front of my house - not the one, from the front to the house, but the one going in front of the houses.
Obviously the cable is no longer in use by anybody - but am a little bit scared to cut it,
because their might be some electric power on the line too ??????
Its quite a thick cable, consisting of 2 wires, 1 obviously for holding the line to the pole (but that is broken), ...

Any attempts to log the problem is failing because I am not a telkom customer and dont know anyone who is a telkom landline customer ...

Are there any suggestions ????
Click to expand...

[email protected]

Attach some pictures (but not 5 million like some fools on Whatsapp, 3 to 4 at most, 1 or 2 normally should suffice)
 
Have only 1 picture right now - but can make picture of the line in more detail tomorrow ...
 

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Ulrich Hahn said:
Now I also have a problem with a broken telkom cable in front of my house - not the one, from the front to the house, but the one going in front of the houses.
Obviously the cable is no longer in use by anybody - but am a little bit scared to cut it,
because their might be some electric power on the line too ??????
Its quite a thick cable, consisting of 2 wires, 1 obviously for holding the line to the pole (but that is broken), ...

Any attempts to log the problem is failing because I am not a telkom customer and dont know anyone who is a telkom landline customer ...

Are there any suggestions ????
Click to expand...

Uhm, contact Telkom?
 
Upsie, sorry didnt get that right - now mailed it to openserve.

And contacting Telkom was the problem, as they normally want to have a telkom number (which I dont have) or SA passport ID, etc. ...
But now lets see what happens ...
 
0800 124 000

Openserve urges the public to be vigilant and to report any suspicious acts. If you have any information relating to vandalism, theft, fraud or sabotage please contact our crime hotline on
 
Well, unfortunately I do not have to report any suspicius vandalism, theft, fraud or sabotage -
so I will call the crime hotline, if I can see somebody cutting the cable .... and hopefully they will help then.

Unfortunately this is just an incidendt (probably because of wind/storm), but that doesnt seem to exist in Telcoms World .... at least for non Telcom Customers ...
 
supersunbird said:
[email protected]

Attach some pictures (but not 5 million like some fools on Whatsapp, 3 to 4 at most, 1 or 2 normally should suffice)
Click to expand...

Also sent an email to this address this morning.
Noticed 2 days ago the fibre termination box fell off the pole and is hanging by grace on a few fibre strings. Connection still going strong, though.. but I'd rather have them put it back securely now, rather than having it break off completely and be without a new connection for a few days.

Let's see if they the respond this week.
 
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