Mweb - anyone have any info on how the throttling works.

P

Pete_A

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My internet is very slow at the moment. Since logging tickets isnt getting me anywhere with MWEB support, I thought I would ask here at what point you start getting throttled. Im on the 899 pm package if that makes any difference.

Is throttling applied to your account at any time, or after certain milestones, eg: after 30GB in the month or 1GB allowed per day etc.

Any info would be great since MWEB are unable to provide/wont provide any information on why the internet with them is so slow (working at around 256k download on a 4meg line).

I had another thread started saying "slow connectivity in kloof area" but there was no resolution reached to why the internet is slow, just guessing "maybe throttling, maybe everyone in the area affected" etc - no concrete solution/answer.

Pete
 
There is no threshold.

It depends on network load, and what protocol you are using (P2P and such is deprioritized).
 
Pete_A said:
My internet is very slow at the moment. Since logging tickets isnt getting me anywhere with MWEB support, I thought I would ask here at what point you start getting throttled. Im on the 899 pm package if that makes any difference.

Is throttling applied to your account at any time, or after certain milestones, eg: after 30GB in the month or 1GB allowed per day etc.

Any info would be great since MWEB are unable to provide/wont provide any information on why the internet with them is so slow (working at around 256k download on a 4meg line).

I had another thread started saying "slow connectivity in kloof area" but there was no resolution reached to why the internet is slow, just guessing "maybe throttling, maybe everyone in the area affected" etc - no concrete solution/answer.

Pete
Click to expand...

Hi Pete_A,

We do not throttle any of our accounts.

I can explain how MWEB shaping works.

On the thread you started, I was communicating with you from the start of your post and I have mentioned to you about our Shaping.

There was no resolution reached as I'm still in communication with you regarding your slow connectivity during certain times of the day as you mentioned.

I am more than happy to continue supporting you via the thread you've started until resolved, see you there.

Regards,

MWEB Guy
 
MWEB Guy said:
Hi Pete_A,

We do not throttle any of our accounts.

I can explain how MWEB shaping works.

On the thread you started, I was communicating with you from the start of your post and I have mentioned to you about our Shaping.

There was no resolution reached as I'm still in communication with you regarding your slow connectivity during certain times of the day as you mentioned.

I am more than happy to continue supporting you via the thread you've started until resolved, see you there.

Regards,

MWEB Guy
Click to expand...

Fair enough, I will try get the information over the next couple of days.

Pete
 
Hmmmm throttling and shaping is there a difference :confused:
 
Yes I mean shaping, or use the terms interchangeably, but the MWEB guys says they dont do that.
 
FNfal said:
Hmmmm throttling and shaping is there a difference :confused:
Click to expand...

Hi FNfal,

There definitely is

Shaping:

Shaping is a way of managing the network to make sure that enough bandwidth is available to ensure that commonly used services like surfing and email, are given the highest priority for the best possible customer experience.

So, if you reach 30Gigs of downloading by a certain date of the month we will not Throttle your speeds.

Throttling:

Throttling involves limiting the overall speed of someone’s connection when they reach a certain threshold, for example the amount of Gigabytes downloaded in a month.

Regards,

MWEB Guy
 
Last edited:
FNfal said:
Hmmmm throttling and shaping is there a difference :confused:
Click to expand...

Shaping only makes certain protocols slow. Throttling makes your whole line slow regardless of protocol being used.
 
MWEB Guy said:
Hi FNfal,

There definitely is

Shaping:

Shaping is a way of managing the network to make sure that enough bandwidth is available to ensure that commonly used services like surfing and email, are given the highest priority for the best possible customer experience.

So, if you reach 30Gigs of downloading by a certain date of the month we will not Throttle your speeds.

Throttling:

Throttling involves limiting the overall speed of someone’s connection when they reach a certain threshold, for example the amount of Gigabytes downloaded in a month.

Regards,

MWEB Guy
Click to expand...

What order is the traffic shaped? Is this publicly available?

EG:
something like
p2p (lowest)
streaming
encrypted connections
http
voip (Highest)

or somthing like that?
 
Pete_A said:
What order is the traffic shaped? Is this publicly available?

EG:
something like
p2p (lowest)
streaming
encrypted connections
http
voip (Highest)

or somthing like that?
Click to expand...

I cannot divulge exactly how the priority of the data is set on our network manager. (not sure myself).

Emails, browsing, true http, these are prioritiised during business hours.

Kind regards,
MWEB Guy
 
Last edited:
I woke up this morning to find the problem has gone away, everything has returned to normal again ??????????:confused:
 
Pete_A said:
I woke up this morning to find the problem has gone away, everything has returned to normal again ??????????:confused:
Click to expand...

Pete it sounds more like a congestion problem if it's coming and going, Especially if you say there are other users local to your area experiencing slowness as well.

In terms of the difference between throttling and shaping the big difference is that shaping is a traffic prioritization method used to manage the network. It does not manage the individual user at all.

Throttling implies overall speed reduction as MWEB Guy said and it is usually applied to the individual user based on their usage pattern. MWEB does not use this method on any of our products.

Our shaping priorities in broad terms are:

Gaming, Voice and Video at the top
General purpose traffic (http etc) in the middle.
p2p at the bottom

It is a bit more complex than that in practice, but that really is the essence of it :)

Cheers
Will
 
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