DominionZA
Executive Member
In Feb 2011 I purchased a 120GB OCZ Vertex 2 SSD from Sybaritic.
Last Sat this SSD failed completely. Dead dead dead. I contacted Sybaritic about it on Monday and Ready they send their courier to collect it. Wed they have it and acknowledge receipt. Thursday it is sent to their supplier to be checked and again I am notified. Now I wait.
This morning (Mon) I receive a status update again. Supplier confirmed the drive is dead and is being replaced with the new Vertex 3 which is about double the read/write speed.
Sybaritic and OCZ could not have handled this better if they tried. Plus I score a massive upgrade.
Week done Sybaritic. This is how customer service is done! Thank you!
Last Sat this SSD failed completely. Dead dead dead. I contacted Sybaritic about it on Monday and Ready they send their courier to collect it. Wed they have it and acknowledge receipt. Thursday it is sent to their supplier to be checked and again I am notified. Now I wait.
This morning (Mon) I receive a status update again. Supplier confirmed the drive is dead and is being replaced with the new Vertex 3 which is about double the read/write speed.
Sybaritic and OCZ could not have handled this better if they tried. Plus I score a massive upgrade.
Week done Sybaritic. This is how customer service is done! Thank you!