2Gb+2GB contract query - No Night Owl on TopUp?

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MightyMuffinMan

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mmmm....

I just signed up for one and have to pick it up today.

Salesperson didnt know what nighowl data was.

My understanding according to the instore phamlet is that you get extra 2 GB nightowl on either Topup contratc or postpaid.

Qoute " Offer available on Contract and top up, deals include Night owl promotion"

however some people are saying on the forum that you dont get nightowl on top up. Would like this clarified. According to the wording I get nightowl on topup?????
 
MightyMuffinMan said:
mmmm....

I just signed up for one and have to pick it up today.

Salesperson didnt know what nighowl data was.

My understanding according to the instore phamlet is that you get extra 2 GB nightowl on either Topup contratc or postpaid.

Qoute " Offer available on Contract and top up, deals include Night owl promotion"

however some people are saying on the forum that you dont get nightowl on top up. Would like this clarified. According to the wording I get nightowl on topup?????
Click to expand...

Where did you get the quote from? Definitely wrong and we need to find the source.
 
jannievanzyl said:
Where did you get the quote from? Definitely wrong and we need to find the source.
Click to expand...

ah...


now we got a problem....

I signed the contract based on the vodacom pamphlet which had the qoute i typed out {its the red booklet with the monthy specials in the vodacom shop , the offer is on the back page, I didnt type out the full sentence only the misleading line with no explaination).

The vodashop person was adamant I would get 2 GB midnight surfer (edit: when I picked it up today she confirmed it).

I phoned vodacom customer service this morning who told me I can pick up the top up 2 GB contract and not worry as I would get my 2 GB midnight surfer data (she was also adamant and I'm sure the conversation is recorded).

Please PM me if you want further details and I'll give you my contact number if you find all this hard to believe.

I'll phone tomorrow using the new contract/number to find out from customer care whether I will get the 2 GB midnight surfer bundle.

I hope I have not been misled by the 3 vodacom sources I have used (phamlet, shop steward and customer care line)

bought it from:

CHATZ cellular Newcastle (it says vodashop on their sign) and the booklet has the words CHATZ cellular at the bottom)
 
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MightyMuffinMan said:
CHATZ cellular Newcastle (it says vodashop on their sign) and the booklet has the words CHATZ cellular at the bottom)
Click to expand...

I will check my new Chatz Connect booklet tomorrow morning first thing. If I see what you see then I will run on over the the Chatz person that handles this and notify them ASAP.
 
ocleroux said:
I will check my new Chatz Connect booklet tomorrow morning first thing. If I see what you see then I will run on over the the Chatz person that handles this and notify them ASAP.
Click to expand...

Does chatz have to honor the sale they made to me? What do I do now ? (looks like I'm gonna get robbed and only get 2 GB per month with no night owl data after I did everything I could to ensure I was being sold the correct product)
 
MightyMuffinMan said:
ah...


now we got a problem....

I signed the contract based on the vodacom pamphlet which had the qoute i typed out {its the red booklet with the monthy specials in the vodacom shop , the offer is on the back page, I didnt type out the full sentence only the misleading line with no explaination).
Click to expand...

ah...

I've got the same book in from of me and it clearly states NightOwl not available to TopUp. It's the very next sentence to the one you typed up.

I'll see if I can get the pdf and upload.

/added/

Can't get the PDF uploaded. Here's the text on the backpage:

Broadband Standard MyGig 1 and MyGig 2 Data contract promotion is valid from 7 Februay to 6 May 2012.
Please refer to vodacom.co.za for full promotion terms and conditions.
Offer available on Contract and Top Up. Night Owl promotion excludes Top Up & Prepaid customers. All pricing includes VAT.
Click to expand...
 
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BBSA said:
Is it this one: http://customers.striata.com/ebooks/vodacomshop/digitalebook/index.html#/32/
Click to expand...

NO thats not the one I have (see below). I have the Chatz Cellular phamplet. It is red but is different. Does NOT have the same comment as the pdf you loaded. I dont have a scanner :P

My phamplet from Chatz cellular only has the comment I typed out and no top up exclusion. I'll see if I can photograph it with my phone or something.

Also like I mentioned Voda customer care told me that the night owl will be available on top up and thats why I collected for the contract today (as 3 scources said you get nightowl on top up)

ocleroux said he'll look at the phamplet tomorrow.

sadly I get the impression Im gonna be one very unhappy voda customer.

Can I still cancel the contract given that the information provided by the seller was false (if voda confirms I have no night owl when I phone them)? Or change to post paid for false advertising?
 
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MightyMuffinMan said:
NO thats not the one I have. I have the Chatz Cellular phamplet. It is red but is different. Does NOT have the same comment as the pdf you loaded. I dont have a scanner :P

My phamplet from Chatz cellular only has the comment I typed out and no top up exclusion. I'll see if I can photograph it with my phone or something.

Also like I mentioned Voda customer care told me that the night owl will be available on top up and thats why I collected for the contract today (as 3 scources said you get nightowl on top up)

ocleroux said he'll look at the phamplet tomorrow.

sadly I get the impression Im gonna be one very unhappy voda customer.

Can I still cancel the contract given that the information provided by the seller was false (if voda confirms I have no night owl when I phone them)?
Click to expand...

You'll need to take it up with the SP you bought it from, but if you point out their mistake I can't see why they won't sort you out.

Please get a copy of the pamphlet to me if you can.
 
MightyMuffinMan said:
found my brochure http://issuu.com/chatzconnect/docs/chatz_feb_16_pager_print or http://issuu.com/chatzconnect/docs/chatz_feb_16_pager_print?mode=window&pageNumber=16

Please look at the last page and you will see what I mean...
Click to expand...

Which branch of Chatz Connect did you take this out with? I will notify the marketing guys @ Chatz tomorrow first thing about this and ask if possible to retract the brochures as soon as possible. Once you tell me what branch I will try and find out what person handles that region and see if he can help with the query.

I have a idea of how to sort it out but it wont be up to me on how to proceed.
 
ocleroux said:
Which branch of Chatz Connect did you take this out with? I will notify the marketing guys @ Chatz tomorrow first thing about this and ask if possible to retract the brochures as soon as possible. Once you tell me what branch I will try and find out what person handles that region and see if he can help with the query.

I have a idea of how to sort it out but it wont be up to me on how to proceed.
Click to expand...

Occie, please keep me in the loop.
 
I looked at the brochure posted by BSSA and I think it should be recalled too. It will confuse many. There is a star next to the 2nd Gig figure refering to the bottom of page. Here is explanation it applies to the surfing hours, but it doesn't say it excludes top-up.

Besides many people think when signing top-up about signing contract. In your view top-up is not a contract, this is confusing.
 
ocleroux said:
Which branch of Chatz Connect did you take this out with? I will notify the marketing guys @ Chatz tomorrow first thing about this and ask if possible to retract the brochures as soon as possible. Once you tell me what branch I will try and find out what person handles that region and see if he can help with the query.

I have a idea of how to sort it out but it wont be up to me on how to proceed.
Click to expand...
Thanks for the help. CHATZ cellular Newcastle. I'll PM you my number so you can forward it
 
MightyMuffinMan said:
Thanks for the help. CHATZ cellular Newcastle. I'll PM you my number so you can forward it
Click to expand...
Thank you. I could not pick up any lines on your ID number. Please phone the store ASAP and tell them not to continue with the activation or if you still want the deal...tell them to activate it on the normal one...not the top up version.

Their tel number is 0343124289

Please please please do this quickly. I will maybe also give them a call in case you dont get this message in time.

EDIT: Checked on our vetting system and it does not look like it has been activated yet. We might be able to prevent this drama before it starts.
 
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ocleroux said:
Thank you. I could not pick up any lines on your ID number. Please phone the store ASAP and tell them not to continue with the activation or if you still want the deal...tell them to activate it on the normal one...not the top up version.

Their tel number is 0343124289

Please please please do this quickly. I will maybe also give them a call in case you dont get this message in time.

EDIT: Checked on our vetting system and it does not look like it has been activated yet. We might be able to prevent this drama before it starts.
Click to expand...
Thanks also note....

I phoned data support 155 now...

Spoke to Leon Reference number 228122100 and he again reiterated that I get 2 GB nightowl on this propmotion on the top up contract. Second call to customer support regarding top up contract and night owl.

Will phone the store. Not sure who is wrong now....
 
MightyMuffinMan said:
Thanks also note....

I phoned data support 155 now...

Spoke to Leon Reference number 228122100 and he again reiterated that I get 2 GB nightowl on this propmotion on the top up contract. Second call to customer support regarding top up contract and night owl.

Will phone the store. Not sure who is wrong now....
Click to expand...

Jannie confirmed there is no night owl on Top Up. Dont tell me you gonna question the almighty Jannie!!!!!????? If you are then I cant help you. :p
 
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