Telkom Call Center messed up or is it me?

Early January 2012 I cancelled my Telkom 16GB advanced account with Telkom and signed up for a DO broadband basic up to 384kbps (R219 per month) account via the 10210 number. Near the end of January I received my account and noted that I had in actual fact been signed up for the uncapped advanced (R369 per month). I was billed R369 for January and R369 for February.

I contacted 10210 again on 21 January and asked them to cancel my account and sign me up for the uncapped basic for R219. The consultant said I should pay my account and call back on the last day of January to cancel the service. The consultant said the amount for February would be credited.

On the last day of January I contacted 10210. I waited on the line for 2 hours and 13 minutes for a consultant A new record for me). I requested that he cancel my service. The consultant said he was not sure if the charge for February would be credited to my account as he could not see my next invoice.

A day or two later I then contacted 10210 again and signed up for the Telkom do uncapped basic and made sure 3 times that it was the package for R219. Three times the consultant replied yes.

I received my account on the 21st of February. Again the package I was signed up for the incorrect package, do uncapped advanced for R369. For this service I was billed for February and March. The cancelled product which I did not use at all in February was not credited. In effect I paid twice for February.

I don't really know how to proceed and think maybe I should cancel all my services with Telkom and live without Internet. All I use it for is the news servers and I am happy to wait for my stuff to download but I cant afford R700 a month for Internet on my salary.

Not just you

Hey, had a similar situation involving Telkom erroneously cutting off our ADSL after assuring us they would not. I ended up re-applying for a new line the day after being disconnected, which eventually came. We could not verify the line, however, as the line speed was set at it's default speed, which was far too unstable to synchronise with the router. I called 10210 once again and talked to about 6 different people, not one of whom (including the ADSL technical support staff) had the foggiest clue on how to change the line speed. The call took about two hours and by the end of it I was told that our line was not ready, which was as I later found untrue.
To cut a long story short I spent an approximate total of 4-5 hours on 10210 and I spoke to between 12 and 15 different people, not one of whom could help.

It's not just you, the call centre is next to useless.

There is hope however, as I obtained the numbers of two of Telkom's technical managers. One of whom fixed our problem in about 5 minutes.

If you are still interested send an E-mail or private message and I'll provide you with them. They might just be able to help