Change of ISP - Openweb Gold Uncapped or MWEB Uncapped

Good day all,

I'm cancelling my Web Africa 1Mbps Home Uncapped account today with effect 31 March 2012. I'm looking for a good ISP to move to which fulfill my needs. I'm having line issues which can't be resolved and is leading to huge frustration. I'm located in Tokai (Cape Town).

I had a 4Mbps account but due to the distance from the exchange (5+km) I could only sync at 2Mpbs with huge unstability. There is two DSLAM's in close vicinity (the furthest one being 1km and the closest 500 metres) but a Telkom techie called me and informed me it's not "full" DSLAM's so they can't connect me to it Weird thing is that my line was installed after the exchanges were installed.

I would prefer to have a 4Mpbs account but it seems I'm stuck on 1Mpbs until Telkom eventually moves my line. I've read on some forums that Openweb has bad support and others claim extemely good service.

I mostly use my line to download, play online games and video streaming. A nudge in the best direction would be greatly appreciated

Sorry, but what do your line issues have to do with changing ISPs? Changing ISPs is not going to resolve that.

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@deweyzeph - I had a perfectly working 1Mpbs line. I upgraded to 4Mbps which caused intermittent connectivity. I downgraded to 1Mbps again but the line quality stayed the same. My previous ticket logged with my ISP was deleted although I was informed that it would stay open up until Telkom comes back to them. I have logged a new ticket and is awaiting feedback.

I am fully aware that line faults are Telkom issues. I have requested my ISP to move my line to a closer DSLAM (which I know is going to take some time). I would rather switch ISP's and hope that my they could better assist with my problems.

The problem is that your ISP can't move your line to a closer DSLAM, only Telkom can do that.

Sorry to say but waiting on your ISP is going to take much longer as they are a 3rd party and if your line is with TK then it will get higher priority (in the sense you speaking to them directly).

Rather get your line back to Telkom and log a complain taking down reference numbers etc.

As said, changing iSPs won't make it any better however you look at it.

moondoggie86 said:

@deweyzeph - I had a perfectly working 1Mpbs line. I upgraded to 4Mbps which caused intermittent connectivity. I downgraded to 1Mbps again but the line quality stayed the same. My previous ticket logged with my ISP was deleted although I was informed that it would stay open up until Telkom comes back to them. I have logged a new ticket and is awaiting feedback.

I am fully aware that line faults are Telkom issues. I have requested my ISP to move my line to a closer DSLAM (which I know is going to take some time). I would rather switch ISP's and hope that my they could better assist with my problems.

Click to expand...

As to your iSP decision should you still wish to move, OW Gold if you can afford it is perfectly fine, you can choose between backbones which mean redundancy. You speak directly with the CEO via email. For MWEB you can request a trial account, a try before you buy option .

Heres a great tip, after moving your line to Telkom, send an SMS with your 10-digit phone number to 012 321 0212 (Telkom Fault SMS service) standard sms rates apply. This bypasses the call centre and you get a ref almost immediately .

moondoggie86 said:

@deweyzeph - I had a perfectly working 1Mpbs line. I upgraded to 4Mbps which caused intermittent connectivity. I downgraded to 1Mbps again but the line quality stayed the same. My previous ticket logged with my ISP was deleted although I was informed that it would stay open up until Telkom comes back to them. I have logged a new ticket and is awaiting feedback.

I am fully aware that line faults are Telkom issues. I have requested my ISP to move my line to a closer DSLAM (which I know is going to take some time). I would rather switch ISP's and hope that my they could better assist with my problems.

Click to expand...

This is why you must NEVER give an ISP control of your line. Always keep it in your name.

Thanks for all the replies. My line is with WA and I log my faults with them who in turns logs a fault with Telkom. With my previous line issues, I always got an immediate answer when calling Telkom (after waiting 40 odd minutes) after receiving no feedback from WA.

The problem I'm having is that my line worked perfectly when I was initially on 1mb and after downgrading I'm still having the same issues.

It's frustrating being banned (temporarily) to join an online game due to game leaves (disconnects) and starting a HTTP download and losing connectivity halfway through (Not all HTTP downloads compatible with the resume function in FDM unfortunately).