1201215 – Helpdesk Support / Tier 1
ENVIRONMENT: This International IT company with offices in Cape Town requires a Helpdesk Support / Tier 1 to join their team. DUTIES: 1. Answer incoming telephone calls and log tickets on helpdesk system. 2. Provide first-line remote support to all clients. 3. Respond to all calls within SLA. 4. Close calls within SLA. 5. Keep [...]
ENVIRONMENT: This International IT company with offices in Cape Town requires a Helpdesk Support / Tier 1 to join their team. DUTIES: 1. Answer incoming telephone calls and log tickets on helpdesk system. 2. Provide first-line remote support to all clients. 3. Respond to all calls within SLA. 4. Close calls within SLA. 5. Keep [...]