Article: 10111 emergency line hangs up on caller

marine1

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Crime-buster told to f*** off

We were discussing this yesterday at lunch, gvt departments, have no idea how to handle people.
My relation went to quey an issue for a drivers license and some cow at the head of that department told her that white people must learn that they do not have to speak white languages.
I advised her to go and lay a complaint with the HRC. This article has nothing to do with race I am just relaying an incident that happened before you start flaming me.

It is unbelievable how people on the front lines do not have any idea how to deal with the public or have any compassion when someone is in need of assistance.

10111 is a complete bloody mess, the system cost how much ??? Waste of bloody money IMO.
The whole of the police management needs an overhaul.
I fear we are far from ever seeing an efficient police force in this country.


http://www.iol.co.za/news/south-africa/gauteng/crime-buster-told-to-f-off-1.1259103

“F*** off,” then click.

This was the alleged response of a 10111 operator when she answered a call from Primedia Broadcasting CEO Yusuf Abramjee on Sunday.

It came as a shock to the well-known crime-buster, who is also an executive of LeadSA, but now he wants to take the matter further.

The incident happened on Sunday afternoon in Laudium, near Pretoria, when Abramjee spotted what he thought was a crime going down.

“I was driving in Laudium and saw a suspicious car, where it looked like people were selling drugs,” said Abramjee.

He called 10111 and explained the situation to the operator, who then proceeded to thank him for the call and put down the phone.

Abramjee called another two times and the phone was again put down.

On his fourth call, he asked that a vehicle be sent out to check on the situation.

The operator told him to “f*** off” and put down the phone.

This apparently happened at 2.43pm on Sunday.

“I was told that the commander was on lunch when I asked to speak to him,” Abramjee said.

He has since lodged a formal complaint with the SAPS and the Independent Complaints Directorate.

“Last week, Breakfast Express on 94.7 Highveld Stereo took several calls from listeners complaining about the 10111 service. Gauteng police promised to investigate them and also to arrange a visit to the centre in Midrand to see the processes.

“They must go through the recordings and bring the person to account. We can’t sit back and watch this nonsense happen,” Abramjee said in promising to pursue the issue to its conclusion.

After tweeting his ordeal, other people shared their experiences. - The Star
 
read about this on twitter. when they have to do something its always like you disturbing them from something. like they doing you a favour when they must work. dont they expect to work for their money? there are good apples as well but the rotten ones make the others smell a bit as well...
 
read about this on twitter. when they have to do something its always like you disturbing them from something. like they doing you a favour when they must work. dont they expect to work for their money? there are good apples as well but the rotten ones make the others smell a bit as well...

Unfortunately one rotten apple in a box if not removed in time affects the whole box very soon thus leaving a whole box full of rotten apples.
 
Trevor Noah does this airport announcement sketch in his Crazy Normal routine.

I had that for real on Friday at King Shaka (okay, without the Kentucky).
 
Crazy stuff. One has to dig deep to find a government employee that actually gives a f uck. Sad state of affairs.
 
Not that I'm condoning the operators attitude but is 10111 really for reporting of alleged drug deals? I would have phoned the local cop shop rather and given them the number plate.

We were discussing this yesterday at lunch, gvt departments, have no idea how to handle people.
My relation went to quey an issue for a drivers license and some cow at the head of that department told her that white people must learn that they do not have to speak white languages.

What did your relative say to her that sparked that?
 
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Not that I'm condoning the operators attitude but is 10111 really for reporting of alleged drug deals? I would have phoned the local cop shop rather and given them the number plate.



What did your relative say to her that sparked that?
Yes it is used for that. There was an issue that they would not allow her son to cancel as he had surgery, after 5 times of returning this cow opened a mouth at her son. Yes 3 sides to every story but thats just racism, plain and simple.
 
Not that I'm condoning the operators attitude but is 10111 really for reporting of alleged drug deals? I would have phoned the local cop shop rather and given them the number plate.



What did your relative say to her that sparked that?

Geez can you imagine how many phone calls they must receive about people selling drugs hahah.

I would also get annoyed if someone continually phoned about someone they suspected of selling drugs. Waste of police time to go after every call. Hi i saw a nigerian sitting at a garage i suspect he was selling drugs. Geez the police would never have time to sort the really bad stuff like murder, rape and robbery. They would be too busy chasing possible drugs sellers of which there must be 1000's.
 
Not that I'm condoning the operators attitude but is 10111 really for reporting of alleged drug deals? I would have phoned the local cop shop rather and given them the number plate.



What did your relative say to her that sparked that?

I thought that 10111 is to report all crime or suspected crime. That's the number on all or most police vehicles and the SA version of 911 ie 10 111. The number that is easy to remember and the number my kids at school were taught to memorize if ever they have a issue that maybe needs police intervention. ????????????????????????????? :confused:

But Yeah this is Africa.

As for the second question, no matter what anyone said the public interface to any government department should know how to deal with public, that was one of the typical black African racist remarks when dealing with whites. It's all a power trip.
 
Geez can you imagine how many phone calls they must receive about people selling drugs hahah.

I would also get annoyed if someone continually phoned about someone they suspected of selling drugs. Waste of police time to go after every call. Hi i saw a nigerian sitting at a garage i suspect he was selling drugs. Geez the police would never have time to sort the really bad stuff like murder, rape and robbery. They would be too busy chasing possible drugs sellers of which there must be 1000's.

I think there needs to be some sort of tip-off line... oh wait there is:

http://www.saps.gov.za/_dynamicModules/internetsite/crimestop.asp

or 08 600 10111

I wonde why the head of LeadSA wouldn't know of this?
 
I thought that 10111 is to report all crime or suspected crime. That's the number on all or most police vehicles and the SA version of 911 ie 10 111. The number that is easy to remember and the number my kids at school were taught to memorize if ever they have a issue that maybe needs police intervention. ????????????????????????????? :confused:

See my previous post.

As for the second question, no matter what anyone said the public interface to any government department should know how to deal with public, that was one of the typical black African racist remarks when dealing with whites. It's all a power trip.

I've seen the verbal abuse these people take while waiting for a license renewal, people would be standing in the wrong queue for 20 minutes and when they are told this by the person behind the glass it's as if they were responsible for everything wrong in the world. The more issues you give, the more issues you'll take.
 
And I wonder where the 08 600 10111 number will route to?

Oh.... the same local 10111 call centre!

Lol, well that would be a fail but then I don't think so as the website has two seperate phone numbers.
 
Lol, well that would be a fail but then I don't think so as the website has two seperate phone numbers.
AFAIK the 086 uses an intelligent routing system to determine the incoming call's dial code and then routes the call to the nearest 10111 call centre.

e.g. you phone in from Bellville, it determines the 021 dial code and then automatically routes your call to the Cape Town 10111 call centre.
 
AFAIK the 086 uses an intelligent routing system to determine the incoming call's dial code and then routes the call to the nearest 10111 call centre.

e.g. you phone in from Bellville, it determines the 021 dial code and then automatically routes your call to the Cape Town 10111 call centre.

So it's just a longer version of 10111? That's daft.
 
I think there needs to be some sort of tip-off line... oh wait there is:

http://www.saps.gov.za/_dynamicModules/internetsite/crimestop.asp

or 08 600 10111

I wonde why the head of LeadSA wouldn't know of this?

How long wold they take to react? When the deal was done and the criminals gone? 10111 is there for a reason and that is not for a lazy fat brainless cow answering the phone to decide. They should patch you to the appropriate reaction unit.

From the Saps web page

Message From The Divisional Commissioner: Detective Service:
J F De Beer


http://www.saps.gov.za/crimestop/message_div_comm.htm

Phone The Police On 10111 In The Case Of Life-Threatening Emergencies

This number should be used in the case of emergencies where life is threatened or if police attendance is required for non-life threatening emergencies. The 10111 number can be used anywhere in South Africa.

Please! do not abuse this service as other emergency services such as the fire brigade and ambulance services can also be activated though this 10111 number.
 
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