Businesses slam Telkom over disrupted service

Our fax line went down. We reported it via the correct channels.

When enquiring 50 hours later ("SLA" is 48 hours I believe) , Telkom told us rudely we must wait and be patient - a technician will be sent when it is convenient for Telkom.

Our business can't operate without a reliable fax - so we started checking the connections and repaired it ourselves and even cancelled the problem with Telkom.

The techician pitched up a week later.
 
Maybe telkom is going to see its ass at last. The only problem is, if they collapse...what exactly do we do for phones/faxes/internet?!?!
 
X Slams Telkom
Y Slams Telkom
Z Slams Telkom

End of the day it really doesn't matter who is slamming Telkom until the Gov gets it's house in order.
They have chosen profiteering over the populace.
 
Speaking of problems in durban, as I speak 18 of our 19 business lines arent working as of an hour ago. A Telkom problem in the greater durban area - AGAIN. so much for them fixing the problem, they are creating more disruptions.
 
Without any form of comms this morning from 08:30-13:00, diginet lines, landlines, no calls out of he local vicinity. If this is a preview of things to come then I'm so looking forward to signing up with the SNO just as a matter of principle....
 
mavx said:
Without any form of comms this morning from 08:30-13:00, diginet lines, landlines, no calls out of he local vicinity. If this is a preview of things to come then I'm so looking forward to signing up with the SNO just as a matter of principle....
Click to expand...

What area are you from?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X