CPA & Cash Convertors, need some advice

FaSMaN

FaSMaN

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I am going to try and condense this post as much as possible, as the whole story is pretty long.

So 3 weeks ago I went to cash convertors, and noticed that they had 3x identical Coffee Percolators on sale for R399 (2nd hand),and I grabbed one, when I went home and cleaned some of the old coffee out of the machine and tested it,I found that it was leaking water, and appeared faulty.

I then returned the item to Cash Convertors, and asked to swap it with one of the other ones, we tested all 3 and they all where faulty with similar problems.

I was then told it would be sent to a repair center and would take approximately 3 days.

I waited the 3 days and went to collect the unit, while waiting for there "technician" I noticed the other 2 units were back on display, but they increased the price to R999.

The technician then told me my unit was "Unrepairable" :/ and that I "HAD" to take a cash refund.

I really didnt want a cash refund ,and insisted to speak to his manager to request it be replaced by one of the other units that is now fully working,as I cant understand that my unit out of the two could not be fixed as all of them had similar problems, and were identical.

I never took the refund, and just left the store with my receipt.

Later I went as far as to contact there "head office" to simply be told they have "No control over there franchises or there owners" and "its up to them to decide"

So here is my problem, I really want a working unit, I dont want a cash refund, and If I recall correctly according the consumer act it is up to me to decide if the unit gets "Repaired, Replaced or Refunded" if its in a valid time frame.

So do I have a foot to stand on by taking this to the consumer court,if so under what acts, who do I speak to?


PS lots of other things that I dont really want to discuss on here, like the owner of the franchise frettening on my voice mail box,but that's another story all together.
 
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Walk in, take one of the other 2, show them the slip and then walk out.

Come back and tell us how it went.
 
ABCpt said:
R399 2nd hand is expensive according to me, unless it is a very fancy unit.
Current specials on new ones : http://www.guzzle.co.za/specials/list/appliances/small-Kitchen-appliances/coffee-makers-grinders/
Click to expand...

Its a fancy jug-less one,with a morning timer :),they retailed for for about R1800,but they discontinued them a few years back.

Budza said:
Walk in, take one of the other 2, show them the slip and then walk out.

Come back and tell us how it went.
Click to expand...

Umm no... just no.
 
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Well, I'd say you're fudged now. You've got a slip, but you left the unit at the store? What's preventing them from saying you never left it there?
 
sal12344 said:
Small Claims Court
Click to expand...

On what grounds exactly?

They've offered him a refund, which he refused.

Its irrelevant if the other 2 items were priced at R2 or R2000 when he returned the other one to be "repaired"... its what they're priced at now thats important and they're priced at R999..
 
B.O.F.H. said:
On what grounds exactly?

They've offered him a refund, which he refused.

Its irrelevant if the other 2 items were priced at R2 or R2000 when he returned the other one to be "repaired"... its what they're priced at now thats important and they're priced at R999..
Click to expand...

I dont disagree with you, however this dude is obviously not interested in anything but. And you would be suprised how well harrassment litigation works especially for such small sums.
 
I would just cut my losses and call it a day.

But if you still want to pursue the problem, have you spoken with the store owner.

I am sure the head office would provide you with the owners contact details.
 
I would just cut my losses and call it a day.

But if you still want to pursue the problem, have you spoken with the store owner.

I am sure the head office would provide you with the owners contact details.
 
sal12344 said:
I dont disagree with you, however this dude is obviously not interested in anything but. And you would be suprised how well harrassment litigation works especially for such small sums.
Click to expand...

You would also be surprised how much of a fsck Cash Convertors won't give... they'll tell him to take his refund or to piss off basically, and they would be completely within their rights to do so.
 
They offered you a full refund. You have absolutely no recourse as there is no way for you to prove your case unless you want to go through the expense of having the machine checked by a professional of your choice and hiring him to write up a report to take with you to court.

You really should have left the store with your receipt and your coffee machine that they claimed couldn't be fixed. If its just leaking water then you could surely fix it yourself. R399 for a coffee machine is rather on the cheap side...
 
go in, get you coffee machine back, send your mate in buy the working one for R999, send him back in with your broken one and let him get the refund of R999
 
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