Can someone please tell me where in the CPA this is. This is my second time my RAT9 is giving me problems first time Esquire told me it must go in for repairs.
According to me it's 6 months. I am at Esquire atm
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[Can someone please tell me where in the CPA this is...]
- Thread starter Vercogen
- Start date
Can someone please tell me where in the CPA this is. This is my second time my RAT9 is giving me problems first time Esquire told me it must go in for repairs.
According to me it's 6 months. I am at Esquire atm
The CPA states you can choose, repair, replace or refund. IMO it doesn't get any clearer than that. Tell them you want a new one. The end.
And yes I believe it is 6 months.
PostmanPot
Honorary Master
CPA doesn't apply to Esquire AFAIK. Your only option is to RMA it and request a credit.
Pro tip: Don't buy RAT, they're crap. Buy Logitech (or Razer, to a lesser extent if you absolutely insist, but they break easily too).
PostmanPot
Honorary Master
Why doesn't it apply to them?
Because strictly speaking, consumers i.e. end users/public don't buy from suppliers/distributors/wholesalers who require (business) registration.
That's where dealers buy from, from whom consumers buy. Strictly speaking.
I stand corrected but I'm pretty sure this has been discussed before.
basically the CPA is intended as a protection for consumers. If you are purchasing as a trader from a wholesaler it clearly doesn't apply. Also the CPA doesn't apply to businesses with certain turnovers because it isn't an enterprise protection act.
One of the built in ideas of the CPA is that the enterprise dealing with the consumer adds certain value by being responsible for consumer protection. So say Apple refuses to refund but Vodacom is bound by the CPA it is Vodacom's responsibility to take the knock - this is then built into the pricing model that end enterprises a responsible for. Its not different from the fact that if I buy milk and it is frot I return it to the store where I bought it and they effect the replacement. Whether they send it to the dairy or wholesaler or whatever or absorb the loss isn't really my problem between the grass that the cow gets and the carton I buy are several things that can go wrong but its the guy at the end of the line who I deal with as a consumer. This guy is not protected by the CPA but is protected by constant due dilligence on his/her part and having proper clauses in the contracts with the suppliers.
One of the built in ideas of the CPA is that the enterprise dealing with the consumer adds certain value by being responsible for consumer protection. So say Apple refuses to refund but Vodacom is bound by the CPA it is Vodacom's responsibility to take the knock - this is then built into the pricing model that end enterprises a responsible for. Its not different from the fact that if I buy milk and it is frot I return it to the store where I bought it and they effect the replacement. Whether they send it to the dairy or wholesaler or whatever or absorb the loss isn't really my problem between the grass that the cow gets and the carton I buy are several things that can go wrong but its the guy at the end of the line who I deal with as a consumer. This guy is not protected by the CPA but is protected by constant due dilligence on his/her part and having proper clauses in the contracts with the suppliers.
Please close this thread, this was already resolved here:
mybroadband.co.za/vb/showthread.php/459605-ESQUIRE-Poor-warranty-policies-and-service
mybroadband.co.za/vb/showthread.php/459605-ESQUIRE-Poor-warranty-policies-and-service
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