MTN: Asked for phone to be replaced, old phone returned, dirty and marked "repaired"

I recently sent my month-old HTC One X in to MTN to have it replaced - it was giving many issues, including battery problems, unexpected shut-downs and connection issues. I know the phone is one-piece without a removable battery so I explicitly demanded that they replace it.

Today, after about three weeks of waiting, I received the old phone, marked repaired. It is also dirty and I have no idea what they actually did to the phone since it is not meant to be opened.

What do you think they did?

How do I get this phone actually replaced? Without losing access to my number for another month? (I have had to change to a micro sim so, while I wait, I have no cell phone at all!)

It is up to the provider to repair/replace/refund, not you unfortunately.

As for losing your number, go to an MTN store and get a microsim convertor... then you can use an old phone.

If you need to use a micro sim in a normal phone, just by a prepaid microsim from MTN (99c)or Vodacom. Remove the microsim from the sim and use what is left as a sim adaptor. You can use a piece of tape to hold the sim in place, but this may not be necessary.

In many cases upgrading the OS sorts out a lot of issues hence no opening required.

then use the phone if you get the very same problem, CPA rules that you get a new phone. especially the bettery problem it is not supposed to give you problems on its first month; that is more like OBF.

MTN-Lazola said:

then use the phone if you get the very same problem, CPA rules that you get a new phone. especially the bettery problem it is not supposed to give you problems on its first month; that is more like OBF.

Click to expand...

Really? where does the CPA say that 2nd fault must get a replacement...