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Question of the Day: Have you ever ordered a product online and received a fake knock-off?
Outsource option ‘like cutting off a limb’
- Thread starter rpm
- Start date
lilDeath
Executive Member
There are pros and cons for both scenarios.
For out-sourcing for instance, you can put more pressure on the call centre ito non-performance, together with having a solid SLA in place that cannot be questioned or become a political intra-departmental fight.
For out-sourcing for instance, you can put more pressure on the call centre ito non-performance, together with having a solid SLA in place that cannot be questioned or become a political intra-departmental fight.