TallShaw
20-07-2006, 10:21 AM
I posted sometime ago about our business 1024 ADSL MWEB account being incredibly slow. And what I could do about it. I blamed our employees but as it turns out, they are not to blame.
I did a test where after hours i shut everyone's pc here, off. And tried to download a single 150mb file. On a 1024 ADSL line I got an average of about 40-50k/sec. Which is close to what I get on my 384k/sec shaped homeDSL account. I contacted mweb's support line and guess what they told me. "I'm sorry, there is nothing we can do about it."
My immediate reaction is, I'm paying for a supposed premium uncapped, unshaped account but I'm getting bubkiss, a substandard service. And I said as much to the support technicians. After more chatting with technicians of more knowledge I found out why. Our premium unshaped, uncapped DSL account is being routed via sattelite. Which would explain the less than desirable service. The interesting thing here is; shaped and capped accounts are all routed via fibre lines. Those sneaky MWEB/IS businessman have given me a BMW M6 but neglected to include the engine. The real teabag is I've phoned around and MWEB/IS seem to be the only ISPs who sell this kind of service. Telkom Internet are quite happy to lease 1024 lines, but they don't even have ISP accounts. So, I'm in a bind.
As it turns out, I too can be routed through fibre lines at an extra cost of R2k. So I will more than likely just cancel our account with MWEB, go straight to IS and pay the extra 2k odd for a "proper" service. I suppose at the end of the day its cheaper than the 8k we were paying for our diginet 128k line. But still, the wool was pulled over my eyes. And I must admit, am terribly dissapointed by companies in SA once again taking their customers for a ride.
I did a test where after hours i shut everyone's pc here, off. And tried to download a single 150mb file. On a 1024 ADSL line I got an average of about 40-50k/sec. Which is close to what I get on my 384k/sec shaped homeDSL account. I contacted mweb's support line and guess what they told me. "I'm sorry, there is nothing we can do about it."
My immediate reaction is, I'm paying for a supposed premium uncapped, unshaped account but I'm getting bubkiss, a substandard service. And I said as much to the support technicians. After more chatting with technicians of more knowledge I found out why. Our premium unshaped, uncapped DSL account is being routed via sattelite. Which would explain the less than desirable service. The interesting thing here is; shaped and capped accounts are all routed via fibre lines. Those sneaky MWEB/IS businessman have given me a BMW M6 but neglected to include the engine. The real teabag is I've phoned around and MWEB/IS seem to be the only ISPs who sell this kind of service. Telkom Internet are quite happy to lease 1024 lines, but they don't even have ISP accounts. So, I'm in a bind.
As it turns out, I too can be routed through fibre lines at an extra cost of R2k. So I will more than likely just cancel our account with MWEB, go straight to IS and pay the extra 2k odd for a "proper" service. I suppose at the end of the day its cheaper than the 8k we were paying for our diginet 128k line. But still, the wool was pulled over my eyes. And I must admit, am terribly dissapointed by companies in SA once again taking their customers for a ride.