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Question of the Day: How do you normally pay for purchases in stores?
Telkom ADSL customer goes to extreme lengths for help
- Thread starter rpm
- Start date
spiderz
Honorary Master
At least someone got Telkom to actually DO something!
Nice going !
Nice going !
The_Unbeliever
Honorary Master
Hope this comes to the attention of somebody high, high, HIGH up in the food chain... and something gets done about it...
...because it's about time somebody takes teklom to task for poor customer satisfaction...
...because it's about time somebody takes teklom to task for poor customer satisfaction...
stix
Expert Member
Depressing that this is what it takes to get service........
AntiThesis
Executive Member
That is fantastically sad.
Debbie
Banned
I love it love it love it!!!!!!!!!
sheess @ since 1 maart.
awesome add though!!
awesome add though!!
Telkom is sick...! They should be ashamed of themselves. If I were Papi I'd refund that guy all his money for going through the trouble... Talking about that I wonder if a person can sue Telkom for failing to provide these services, which when down are costing your company? Should be able to...
kaspaas
Expert Member
I hope Beeld sees the need and starts a daily the Daily Telkom Dissaster...
They will have trouble to decide which cases to publish and which to junk.
They will have trouble to decide which cases to publish and which to junk.
chiskop
Executive Member
Vice said:
Yeah, that's what you'd do. You would be embarrassed if that was your company, and you'd want to fix it straight away, same as any of us here.
Papi *shrug*
Battery
Active Member
*PROUDLY SOUTH-AFRICAN* is all I can say... 
LifelongGamer
Well-Known Member
- Joined
- Dec 21, 2005
- Messages
- 455
- Reaction score
- 0
Truth of the matter ...
Firstly, I applaud Dr C H Stuart on making his frustration public. I just hope Telkom doesn't cause further problems as payment for the embarresment (even though they caused it).
Secondly, I'm impressed that Dr Stuart also managed to get some publicity for the Guest House - that should help offset the cost of the AD
I hope that the DoC is pleased with how their "national asset" disregards adequate levels of services or even basic courtesy to the consumer in South Africa.
There are far too many stories of poor services running around. It's truly tragic when Telkom's research agency calls me the first time to enquire if I'm satisfied with the 'resolution' of the noise-fault on my ADSL line after 3 weeks and the problem still existed. It's even worse when last night (after a further 3 weeks or so) they call again to speak to the "person that was present when the Telkom technician came to the premisis to repair the fault" and the problem still exists!
After several insistent calls on my part to find out what's been done - I found out the problem is the capacity / quality of the cable from the Telkom Exchange to the streetbox in my area - which btw is still producing the noise! I tried to explain that either streetworks done 1.5 months ago damaged something or that Telkom simply has to replace / upgrade the cable and only that will solve the fault I reported. During the day ("Standard" hours) the quality of the line is not suitable for ADSL. Afterhours, the line is capable of up to 470kbps on a 512kbps package - just that irritating noisy tick every second causes packet loss / latency.
By somehow 'closing' my fault without informing me, it clearly shows Telkom's interest in spending some of the planned R30 billion Capex on upgrades they're touting like some miracle cure to their service-delivery woes.
EDIT: I forgot to clarify that before the 'noise' started I was getting average speeds between 450kbps - 470kbps (without noise or latency or any lost packets) on a good night. Since then, it's dropped to an average of between 420kbps - 435kbps (with noise + latency and lost packets).
Firstly, I applaud Dr C H Stuart on making his frustration public. I just hope Telkom doesn't cause further problems as payment for the embarresment (even though they caused it).
Secondly, I'm impressed that Dr Stuart also managed to get some publicity for the Guest House - that should help offset the cost of the AD
I hope that the DoC is pleased with how their "national asset" disregards adequate levels of services or even basic courtesy to the consumer in South Africa.
There are far too many stories of poor services running around. It's truly tragic when Telkom's research agency calls me the first time to enquire if I'm satisfied with the 'resolution' of the noise-fault on my ADSL line after 3 weeks and the problem still existed. It's even worse when last night (after a further 3 weeks or so) they call again to speak to the "person that was present when the Telkom technician came to the premisis to repair the fault" and the problem still exists!
After several insistent calls on my part to find out what's been done - I found out the problem is the capacity / quality of the cable from the Telkom Exchange to the streetbox in my area - which btw is still producing the noise! I tried to explain that either streetworks done 1.5 months ago damaged something or that Telkom simply has to replace / upgrade the cable and only that will solve the fault I reported. During the day ("Standard" hours) the quality of the line is not suitable for ADSL. Afterhours, the line is capable of up to 470kbps on a 512kbps package - just that irritating noisy tick every second causes packet loss / latency.
By somehow 'closing' my fault without informing me, it clearly shows Telkom's interest in spending some of the planned R30 billion Capex on upgrades they're touting like some miracle cure to their service-delivery woes.
EDIT: I forgot to clarify that before the 'noise' started I was getting average speeds between 450kbps - 470kbps (without noise or latency or any lost packets) on a good night. Since then, it's dropped to an average of between 420kbps - 435kbps (with noise + latency and lost packets).
Last edited:
847 views on the image hosting site for this add already!
Loving it! Just sooo sad that we need to go such extreme lengths to get one single connection sorted out!
Telkom....first rule of business....the customer is your MOST important stakeholder. Please start listening to us.
Loving it! Just sooo sad that we need to go such extreme lengths to get one single connection sorted out!
Telkom....first rule of business....the customer is your MOST important stakeholder. Please start listening to us.
kaspaas
Expert Member
Government started shouting they are fixing crime in response to the anti-crime websites telling FIFA that they should move the 2010 world cup.
Maybe it is time to tell FIFA they run the risk of loosing billions on TV broadcasts because Telkom can't deliver!
Maybe it is time to tell FIFA they run the risk of loosing billions on TV broadcasts because Telkom can't deliver!