A modem tragicomedy - A 'good Telkom' story

Imagine the horror of finding a slip from the post office saying this month’s Telkom bill is too big for street delivery. At the post office waits 412 pages, double-sided, listing calls every six seconds to the number your modem uses to get online at Telkom’s minimum charge of 59c each....

By the time the problem was discovered, a bill of more than R15 000 had been rung up, giving my pensioner dad many sleepless nights....

Telkom called my dad to tell him not to worry about the mammoth bill on its way in the post and told him what he actually needed to pay. A note verifying this soon arrived in the mail.

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Fortunately, instead of yet another Telkom bashing story, this [fairy] tale has a happy ending, demonstrating how wonderful Telkom’s customer service is these days.

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