TelkomInternet 100% incompetent

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BeVonk!

BeVonk!

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All on this forum know this already but I need to vent my frustrations ...

The helpdesk of TelkomInternet is so poor it's criminal. My business has a premium ADSL account with them and will now have to move to another ISP asap. I'm sick and tired of listening to the Telkom tunes and then end up (after a long wait) with an operator that wants to pass the problem onto some other operator as soon as possible.

I've been passed from one operator to another - from one number to another - and no one knows how to assist me. I've been through 10215, 10210, 10217, 0800 375 375, 0800 237 500 without success. The last operator just cut me off. Unbelievable. :mad:
 
Maybe you would like to be a bit more specific about your Telkom problem!
 
qwagga said:
Maybe you would like to be a bit more specific about your Telkom problem!
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I have stated my problem already. All the gaziollion of Telkom help-desks to aswer calls quicker and operators should process calls without shifting the caller from one operator to another in an endless circle (just to cut the caller off when he/she's done the full circle). If you are from Telkom then please fix this. Then I can have my specific problem sorted out with the necessary privacy as is proper.
 
He has no problem except for being transferred the whole time. Maybe if he knows what his problem is some one can/will want to help him.

or

maybe he is just venting. A good workout in the gym will also do wonders.
 
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qwagga said:
He has no problem except for being transferred the whole time. Maybe if he knows what his problem is some one can/will want to help him.

or

maybe he is just venting. A good workout in the gym will also do wonders.
Click to expand...

So you and .geek see no problem with help-desks not able to deal with their clients in a professional manner. You two sure fit the Telkom profile.
 
OK, so you have no problem and decided to phone the help desk to test their professional telephone skills!!!! No wonder they are ignoring you. Maybe you can get a job with them, the resident call coordinator.

We wanted to help, sorry to disturb your sleep...........
 
Yes, I am a Telkom employee. Please go make some coffee while you wait for me to get back to you.

</sarcasm>

Move to another ISP - problem solved.
 
qwagga said:
OK, so you have no problem and decided to phone the help desk to test their professional telephone skills!!!! No wonder they are ignoring you. Maybe you can get a job with them, the resident call coordinator.

We wanted to help, sorry to disturb your sleep...........
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Strange ... you offer to help me solve a specific TelkomInternet problem but you talk about "their", "them" and "they" as if you're not working for Telkom. Since when can someone outside of Telkom fix specific Telkom related problems inside Telkom - operating from an open forum like this? If my specific problem is sensitive and private why would I share it with a guy using an alias on a public forum? I prefer to talk to Telkom directly about the specifics (as is proper) and only share my experience and general details on here with others, which I've done suffisciently enough - I believe - in the first post.
 
.geek said:
Yes, I am a Telkom employee. Please go make some coffee while you wait for me to get back to you.

</sarcasm>

Move to another ISP - problem solved.
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Need I say more ... not everyday that proof is offered so fast and so clearly.
 
Eish!! Please hold, I want to transfirr you to some one what cares. Sorry, can not find some one, but please hold ..........................................................................................................................................
 
They where only trying to solve your problem that you wanted Telkom to solve. Complaining about how crap Telkom is is not going to solve the problem and there seems to be some confusion in the thread. If the problem is personal or you don't want to tell us for whatever reason, that's fine and all. Don't attack people who are just looking to help. They don't know the specifics of your problem, therefore they might not have known that it was impossible for them to solve.

It almost looks to me like Telkom has angered you so much, that you're still angry and taking it out on the users of these forums. If you keep posting things in such a way, people will lose all respect for you and when you need help that they can help you with. Do you think that they will help you?
 
qwagga said:
He has no problem except for being transferred the whole time. Maybe if he knows what his problem is some one can/will want to help him.

or

maybe he is just venting. A good workout in the gym will also do wonders.
Click to expand...

Bullfrog,

this comment took the thread from a discussion about Telkom to a attack on me as person. This is where things went wrong.
 
Trafeye - so besides you thinking telkom is incompetent (Yes we know they are so stop going on about it, we're all in the same boat), tell us why you called them in the first place! Come come, we know you want too!
 
LabAnimal said:
Trafeye - so besides you thinking telkom is incompetent (Yes we know they are so stop going on about it, we're all in the same boat), tell us why you called them in the first place! Come come, we know you want too!
Click to expand...

Wrong. I'm really not interested to share the details as I've started this thread to vent my frustration about Telkom's way of handling their customer's problems - and not to have a discussion on the specifics of my ADSL problem (it's actually more than one). Klaar gepraat.
 
If you are "Klaar Gepraat" please disconnect or press 1 on your Telkom phone for the next available operator.
 
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