Telkom make mistake on account and then wants me to pay for it!!

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pietpetoors

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Hey, this is a lkeer business Telkom is in. They charged the 3Gig shaped 3 times on my account this month. I then only paid for 1. They then sent me a sms saying that if I do not pay the arear amount my line will be cut.

So I phoned them and told them they have to look on the account and will see that they charged me 3 times for the same thing. So the guy saw what I was talking about and told me I still have to pay my account and will be credited on my next account. I then told him there is now way I will pay R436.88 and only receive credit a month later. I am not going to pay for the mistake Telkom made. So he told me that is the way theur system works and if I do not pay it my line will be cut.

Hey, this is a marvelous way to raise interest free capital. You overcharge your clients, let them pay, keep their money interest free for a month and then credit them.

I do not mind if that is the way their system works, to me this relates to fraud.

How many other users have the same problem, let's see how much capital Telkom raise in this way.
 
Have anybody before thought how much interest free capital Telkom raise by using the lame excuse of "Eich, sorry, it was ze mistake, we will credit you next month"?
 
Bend over for Telkom and apply the vaseline.
 
neio said:
Bend over for Telkom and apply the vaseline.
Click to expand...

no, people must stop bending over and ensure that telkom accepts responsibility (and pays) for its mistakes.

pietpetoors, you have paid the actual amount due so telkom cannot disconnect your line, however, with telkom being as "customer-centric" :rolleyes: as always, you have to fight for your rights.

phone the accounts dept. again and insist on speaking to a senior manager. NB. before saying anything, ask for his/her full name and location, a direct telephone number and remind him/her that "this call is being recorded."

once you have all the above, give him/her a brief explanation of the situation and then insist that he/she logs your payment details and ensures that your line is not disconnected.... by speaking to the disconnections dept (or whatever they refer to it as) while you hold on. do not allow the person to say he/she will call back... insist that it gets done while you hold on.
also tell him/her to ensure that any interest charged must be reversed and that your account is to be credited immmmmmediately. ;)
 
Happened to me too. They charged me on installation when I self installed. This was before they started charging for self installation. They said i must pay and then they'll credit me. Will have to se wether they did credit me.

Seems like Telkom are doing this on a lot of the accounts. Can you sue Telkom for something like this?
 
the problem is that the disconnections happens on a automated basis. Happens to me quite often, and it peeves me off as well. Over time however, I've learned a couple of tips and tricks...

If you have a fault logged on your line, the system will not automatically disconnect you (the line obviously is needed for the techie to do his work). This is NOT a DSL fault or anything like that, log a fault with the actual line (which may be hard, as Telkom's fault dep will say call the DSL guys).

If you have a open fault, you will get a reference number ABC<date> Just, KEEP that call open for as long as possible, and Telkom won't cut your line. These faults are obviously logged at 10212 if memory servs me correctly.
 
bullfrog said:
Can you sue Telkom for something like this?
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This is not America and you obviously never dealt with SARS in your life ... even when you have a dispute i.r.o your taxes you must first pay up the entire amount before they will give you a refund.

Their terms of service (Debbie2 ???) probably states that you must pay your account due in full and that any refunds are credited to the next billing cycle.
 
tibby.dude said:
This is not America and you obviously never dealt with SARS in your life ... even when you have a dispute i.r.o your taxes you must first pay up the entire amount before they will give you a refund.
Click to expand...

last year SARS insisted i owed them R6000 which i then contested and I did not have to pay until the dispute was resolved. In the end i still had to pay in an amount of +/- R1000, after the error was discovered on their side.

Are you talking more from a business side perhaps?
 
halicon said:
Are you talking more from a business side perhaps?
Click to expand...

Maybe they were just being nice to you :).

The Mrs got nailed by them a few years back ... had to cough up and only later did they do a reassement.

Also I seem to recall a recent court case by that scumbag millionare David King who owes millions in unpaid back taxes to SARS and he is in dispute with them over the validity (his dubious offshore holdings in Gurnsey) but the law was on the side of the SARS that your assement must be paid up fully even if you are disputing it.
 
Having agreed that their billing was incorrect and that i'd paid the correct amount, they did credit my account in the next month. They also charged interest on the outstanding amount which arose from their error. When I disputed this interest, they agreed to reverse it, but once again charged interest on the unpaid interest amount. in the end I paid the extra few rand as disputing thetheir charge costs more in time wasted. I'm sure they count on this in their billing policy.
 
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