vodacom3g
11-08-2006, 05:50 PM
This will hit the press Sunday.
FREQUENTLY ASKED QUESTIONS
1. WHAT IS A VODAFONE SIMPLY HANDSET?
Vodafone Simply handset is a unique handset developed after extensive research specifically for customers who only want to use basic voice and text services.
2. WHO WILL USE THE VODAFONE SIMPLY HANDSET?
Customers who want to use basic voice and text services with minimum complexity to keep in touch with family and friends.
The Vodafone Simply handset is available on new Contracts, Prepaid and Top Up users as well as on upgrades.
3. WHAT ARE SOME OF THE FEATURES AVAILABLE ON THE VODAFONE SIMPLY HANDSET?
The phone has a large, easy to read screen and key pad with font zoom functionality.
The phone has 3 unique buttons to access essential phone functionality (namely: Contacts, Messages, Home).
The phone also has a flashing button which alerts you when you have missed a call or received a new message.
Listening to voicemail messages has been simplified so customers only have to press a single button. They no longer have to remember the voicemail short code.
Helpful tips are built into the phone to assist the customer with functionality.
The phone has a battery life of up to 400 hours in standby mode.
The phone has a side button, to change ringer settings quickly and easily so there is no need for customers to navigate complicated menus to silence their phones.
The phone automatically prompts the user to save a new number if it is not already in their phonebook.
The phone remembers the top 3 contacts and most frequently dialled numbers.
The Home screen displays battery life, signal strength, ringer setting status, and own cell number.
4. WHAT FEATURES ARE NOT AVAILABLE ON THE VODAFONE SIMPLY HANDSET?
The phone is not V Live
The phone can receive and forward MMSs but cannot send MMSs
The phone does not have a camera
The phone does not have internet functionalities
5. ARE THERE DIFFERENT VODAFONE SIMPLY HANDSET MODELS?
Yes there are two models:
o The V3 is a clamshell (flip open) and has a colour screen
o The V4 is candybar shaped and has a colour screen. This model will be featured in all the marketing communication.
6. WILL VODAFONE SIMPLY HANDSET CUSTOMERS BE TREATED DIFFERENTLY?
Yes, our systems will identify the Vodafone Simply handset users and route the call to a simplified and jargon-free IVR.
In addition, if the Simply customer chooses to speak to a call centre consultant, the consultant will be automatically alerted to the customers Simply status and know to treat the customer empathetically and not to use jargon.
FREQUENTLY ASKED QUESTIONS
1. WHAT IS A VODAFONE SIMPLY HANDSET?
Vodafone Simply handset is a unique handset developed after extensive research specifically for customers who only want to use basic voice and text services.
2. WHO WILL USE THE VODAFONE SIMPLY HANDSET?
Customers who want to use basic voice and text services with minimum complexity to keep in touch with family and friends.
The Vodafone Simply handset is available on new Contracts, Prepaid and Top Up users as well as on upgrades.
3. WHAT ARE SOME OF THE FEATURES AVAILABLE ON THE VODAFONE SIMPLY HANDSET?
The phone has a large, easy to read screen and key pad with font zoom functionality.
The phone has 3 unique buttons to access essential phone functionality (namely: Contacts, Messages, Home).
The phone also has a flashing button which alerts you when you have missed a call or received a new message.
Listening to voicemail messages has been simplified so customers only have to press a single button. They no longer have to remember the voicemail short code.
Helpful tips are built into the phone to assist the customer with functionality.
The phone has a battery life of up to 400 hours in standby mode.
The phone has a side button, to change ringer settings quickly and easily so there is no need for customers to navigate complicated menus to silence their phones.
The phone automatically prompts the user to save a new number if it is not already in their phonebook.
The phone remembers the top 3 contacts and most frequently dialled numbers.
The Home screen displays battery life, signal strength, ringer setting status, and own cell number.
4. WHAT FEATURES ARE NOT AVAILABLE ON THE VODAFONE SIMPLY HANDSET?
The phone is not V Live
The phone can receive and forward MMSs but cannot send MMSs
The phone does not have a camera
The phone does not have internet functionalities
5. ARE THERE DIFFERENT VODAFONE SIMPLY HANDSET MODELS?
Yes there are two models:
o The V3 is a clamshell (flip open) and has a colour screen
o The V4 is candybar shaped and has a colour screen. This model will be featured in all the marketing communication.
6. WILL VODAFONE SIMPLY HANDSET CUSTOMERS BE TREATED DIFFERENTLY?
Yes, our systems will identify the Vodafone Simply handset users and route the call to a simplified and jargon-free IVR.
In addition, if the Simply customer chooses to speak to a call centre consultant, the consultant will be automatically alerted to the customers Simply status and know to treat the customer empathetically and not to use jargon.