Extended hours for your convenience... NOT

R

regardtv

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Ag shame ....

Just for those that WANT to acutally try speak to the iBurst accounts department:

I received a letter dated 28 July (Along with the incorrect bill...) This letter states:

"...The credit department hours have been extended for your convenience and are now 8 a.m. to 7 p.m. from Mondays to Fridays..."

So, I phone at 5:35pm ... "No, the accounts department is closed...." ... Guess they never got the same letter their customers did.

Just once, I wish for effecient service without having to make postings on sites, spending hours on phones to explain myself or physically GOING to offices to get expalantions.... too much to ask?

Come on iBurst ... ?
 
Hi Regardtv

Can you please forward this letter to me? I think it may be a good idea for us to look at these promises...

Regards,

RPM
 
<off_topic>
Does WBS|iBurst by any chance have a Skype username? - that I can use call them about getting the R456.00 back that they illegally debited from my bank account in July 2005 and have decided never to refund me...I was going to lay a charge of fraud against WBS but never found time to do it, I still want the R456.00 back!!!​
</off_topic>
 
IburstNoc as in Network operation center. Dont think they gonna be too interested in your R456 though.
 
Do they have a MSN or any IM adress too?

I would geuss not, but some poeple seemed to say they wanted it. I geuss it could be usefull.
 
ic said:
<off_topic>
Does WBS|iBurst by any chance have a Skype username? - that I can use call them about getting the R456.00 back that they illegally debited from my bank account in July 2005 and have decided never to refund me...I was going to lay a charge of fraud against WBS but never found time to do it, I still want the R456.00 back!!!​
</off_topic>
Click to expand...

No, iBurst does NOT have a Skype/MSN/Google Talk/etc contact. Some poor emplyee at iBurst does have one, but it is not an official iBurst contact. So, no you cannot talk to accounts with scype, but you can talk to someone over there with it. If he/she will be able to help you is another question.
 
Extended hours for Accounts

I phoned the Accounts number three times between 6 pm and 7 pm this evening. Got lovely soothing music and lots of "Did u know's" but never an operator so I can't say whether there was anyone on duty or not. There is definitely not an excess of personnel waiting for our calls.

Did anyone have success after 4.30?
 
I opened a call sunday asking for accounts to phone me ... even have a reference number ...wonder if they are going to get back to me .... yawn
 
I recieved 2 invoices today from them, one for the normal monthly amount and another for an extra GB @ R159 which I did not ask for.:eek:

I phoned them and after a few minutes was told they had made a mistake and I would be credited with the amount...........hmmmm, makes me wonder if they have any clue how to run an accounts department.:rolleyes:
 
I do not use iBurst - but just from the number of account problems I have seen on this site, as well as problems I have heard about through friends and family, I am staying well clear of them.
 
Moederloos said:
I do not use iBurst - but just from the number of account problems I have seen on this site, as well as problems I have heard about through friends and family, I am staying well clear of them.
Click to expand...

Moederloos, they are all ****!

Just try cancelling a Telkom landline.
 
Can someone from Iburst please tell me what’s going on with the debiting facility?????

Its 2 months and no payment has been deducted…. If u don’t want my money just say so

Ps the account department is a waste of time. They are never available on the phone and they done bother with calling you back or replying to your emails

Wake up iburst employ more people in the accounts department who know what they are doing
 
What is iBurst's current business address? - I'm thinking I have more chance of getting somewhere if I'm in their face as opposed to faceless and eternally on hold for their fraudulent accounts department...
 
RVFmal said:
That's cause they cannot ignore you when they see you face to face.:rolleyes:
Click to expand...
I suspect that iBurst could easily ignore walkin customers by leaving them indefinitely in some reception area, but still more of a chance of getting things sorted by being in the face of the receptionist [possibly :rolleyes:], will have to set aside time to kuier & kick some iBurst [credits department] butt...
 
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