Telkom's new ADSL branding

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pope24

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I just got a flyer in the post infomring me that instead of my DSL384 service I now have DSL Up to 384.
The same applies to all the packages. I am not sure whether I should be happy that Telkom are advertising more honestly or sad that they can provide any level of service they like without breaching their obligations.
"I'm sorry that you have 0Kbps speed on the link sir, but it is Up to 384 and technically we don't have to provide you with anything."

On the other hand it does formalise the 1024 to 4Mbps upgrade and says that if the trial is successfult the 4Mbps will replace the 1024 service.

Now how about bumping veryone else up a notch, I could do with the extra bandwidth.
 
yup - there is such a thing as guaranteed minimum speed setout in the DSL regs... telkom must be careful, they're trying their luck again!.
 
Well if your too far from the exchange, or your attenuation is just 2 high, there isnt much youll be able to do about getting a dedicated synch. Thats why they are soo eargly making it known thats its an UPTO service. There are still alot of people who havent been able to get 384 after the 192 upgrade because their lines just cant handle it.
 
"Up to" is okay because the destination may not be all that fast. There must however be some standard place you can test to and get full speed. :)
 
Well, its best effort. Understand what that means: They can do anything they like, without any obligations whatsoever.
 
OK so it does give minimum speeds for the differnet packages. 384 is 256, 512 is 416 and 4096 is 640.
Looks like they are at least trying to comly with some of the regulations.
Now about that local bandwidth
 
pope24 said:
OK so it does give minimum speeds for the differnet packages. 384 is 256, 512 is 416 and 4096 is 640.
Looks like they are at least trying to comly with some of the regulations.
Now about that local bandwidth
Click to expand...

Correct me if I'm wrong, but ICASA specified that 384 is the slowest speed which could be classified as Broadband. So if you only get 256 on the 384 package then it should no longer be sold as broadband.
 
Just stumbled on this at the Telkom website :

"The profile for the Up to 4Mbps service changes to: Downstream: minimum is 640kbps and maximum 4096kbps Upstream: minimum is 256kbps and maximum 384kbps Customers who are unable to connect (sync) at 4096kbps due to factors such as line length or quality will be accommodated down from 4096kbps in 32kbps decrements, but not lower than 640kbps, until the service connects (sync's successfully)."

And they've moved their apples with apples ad to the same page :
http://www.telkom.co.za/athome/products/dsl/home_reduced.html
 
LOL just thought this is hilarious, from telkom speed test, please note its a direct copy and paste(infinity):

Your line speed is approximately Infinity Kbps or Infinity kBytes/sec
( Where kb = kilobits and kB = kiloBytes )
Results:

Below is the data used to calculate your download speed:

* Download time: 0 seconds
* Size of file: 500 KiloBytes
* Estimated line speed: Infinity (kilobits/second)
* Estimated line speed: Infinity (kiloBytes/second)
 
yeah the flyer says "We know what u got UP TO" with a bunch of crap describing upgrades. Funniest one was the 512 product. "DSL 512 becomes DSL 512 kbps". Makes no difference to me unless they mean DSL512 might be DSL496 or some crap like that. what a stupid advert.
 
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