Taking on Telkom

Excellent and way to go RPM and Richard!


However, could somebody please translate Telkom's response at the bottom into English. To me it sounds very much like 3 paragraphs of ZILCH. What consumer groups have they engaged? Even HelloPeter, which basically allows all companies who respond, to fob off the consumers with generalism replies, is not getting any attention from Telkom.

At least they acknowledge that most of the critisism against them are warranted by stating that some are unwarranted!
 
[kneels]

'Customers core' for Telkom

Finweek asked for an interview with Telkom to address issues concerning its dealings with consumer activist organisations and how it feels it has had to adjust its strategy in order to meet the increasing demands of its customers. The following response was received.

"Telkom endeavours to place its customers at the core of its business and therefore strives to take cognisance of consumer sentiment from all quarters.

"While some of the criticism against the company may be unwarranted, Telkom consistently strives to assist customers who have legitimate problems and complaints.

"Apart from complaints, customers have also expressed their satisfaction with assistance rendered by Telkom through consumer forums. Telkom welcomes the opportunity for closer co-operation with all role players that could enhance our service delivery to customers."
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Talk is cheap = NOT IN SA
 
Good read, just a pity about the heading "Telkom much more constructive" and the paragraph below saying
Arthur Goldstuck said:
However, research house World Wide Worx MD Arthur Goldstuck says that while the community has a strong bias against Telkom, its public face has adopted a much more constructive attitude, choosing to engage with Telkom on issues.

"It's that constructive engagement that's established the credibility of the forum."
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Good show, top job, WELL DONE!!!

While some of the criticism against the company may be unwarranted,,,
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Lets debate the issue then, openly without your lawyers!
One wonders why you never do?
 
I think the other guy is Richard Frank who heads the TAG.
 
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