Not happy with BT Games!

[James]

I placed my pre-order with BT Games because I would like to support one of our few dedicated gaming stores. Anyways so I ordered GW-Nightfall and then they offer me the bonus pack for R50. Seems decent so I say go ahead. I am told because I am pre-ordering I also get R25 off the R300 retail price. I am again happy. I walk out the shop feeling happy with my purchase, game and bonus pack for R325.

I later find out that I will not have my game on release date (no reason given) and what really irritates the crap out of me is I see Digital Planet has the game and bonus pack for R233.70inc VAT.That is close on R100 difference!!!!

Screw that, BT you have now lost all future purchases from me!

[Luke7777]

I have only had good service from them. On pre-order and otherwise. Have 2 pre-orders "waiting"....NFS Carbon and Test Drive Unlimited. Was already warned by email, in response to another query I had, that NFS might not be available end of October due to EA monthend procedures and to expect early November. Good work from Shannon :D

[useless]

I later find out that I will not have my game on release date (no reason given) and what really irritates the crap out of me is I see Digital Planet has the game and bonus pack for R233.70inc VAT.That is close on R100 difference!!!!

Screw that, BT you have now lost all future purchases from me!

So just because you didnt look around when you did your purchases you blame BT Games? :rolleyes:

Did you order the GW:Nightfall SE or the normal game btw?

[James]

I ordered the standard ed with bonus pack (R275 + R49). I phoned and after 15min find out that the shop are just idiots and are supposed to give you discount if you buy them together. They have also never heard of the customer is always right approach and it is really not cool to get angry at a customer when they have a valid point.

[lilDeath]

I also placed an order with them and thus far not too many issues, just had to remind them to give me my discount. ;)

Didn't get any notifications that my order will be delayed, so here's to hoping :p

PS> I'm in CT so doing all my stuff online and via e-mail.

[useless]

Have brought the matter to the shops owner attention? She can usually and happily will sort out these matters to the customer's satisfaction.

[thedudeman]

I made a comment earlier about BT Games...

To quote Mircosoft


“Xbox 360 will be following an aggressive pricing strategy and consumer retail prices for the games will range from R199 for classic gaming titles, with a R499 ceiling price for triple A collectors editions,” says Cindy White, Microsoft group marketing manager for Xbox 360.



Right...

- BT Games - Tomb raider - R575 - def. a ceiling price there :(
- Take2.co.za Tomb Raider - Our Price: R 420


I wont buy from BT Games

[dabouncer]

I placed my pre-order with BT Games because I would like to support one of our few dedicated gaming stores. Anyways so I ordered GW-Nightfall and then they offer me the bonus pack for R50. Seems decent so I say go ahead. I am told because I am pre-ordering I also get R25 off the R300 retail price. I am again happy. I walk out the shop feeling happy with my purchase, game and bonus pack for R325.

I later find out that I will not have my game on release date (no reason given) and what really irritates the crap out of me is I see Digital Planet has the game and bonus pack for R233.70inc VAT.That is close on R100 difference!!!!

Screw that, BT you have now lost all future purchases from me!

Hold on a second, if you say u pre-ordered the GW Nightfall std edition at R275 and you took the GW Pre-order pack then the R49 u paid for the pre-order pack comes off the price of your pre-order. Ie : R275-R49=R226

I do believe that you are saving R7.7 so whats the problem??? :confused:

[fivelza]

I ordered the standard ed with bonus pack (R275 + R49). I phoned and after 15min find out that the shop are just idiots and are supposed to give you discount if you buy them together. They have also never heard of the customer is always right approach and it is really not cool to get angry at a customer when they have a valid point.

Maybe give Shannon a call and let her know, she will help where she can. I do not think the comparison between BT and DP is valid....DP do not always hold stock so you have to wait...

[dabouncer]

I made a comment earlier about BT Games...

To quote Mircosoft



Right...

- BT Games - Tomb raider - R575 - def. a ceiling price there :(
- Take2.co.za Tomb Raider - Our Price: R 420


I wont buy from BT Games

Wrong!!!! Take 2 is selling an NTSC version (direct US import) for R420, the normal version sells for R542 incl. but excluding R29 delivery and the waiting period. This makes them R571 for the same game and R4 cheaper than BTGames which im sure they wont mind reducing if you ask nicely. I just wish u okes that are posting this crap would wake up and do some research before you post senseless posts!!!!

[useless]

- BT Games - Tomb raider - R575 - def. a ceiling price there :(
- Take2.co.za Tomb Raider - Our Price: R 420


I wont buy from BT Games

Let me tell you the catch here. Tomb Raider is region free, thus what Take2.co.za has is the NTSC-J copy from Asia which is the cheapest region you can buy games from.

All X360 games from BT Games are from the EU which are PAL. Thus the price difference in SOME titles will always exist.

Now to base your decision in not buying from BT Games because of ONE game out of 20 is just.... your choice. I hope this explains your price difference for the game you love to quote. ;)

EDIT : Bummer... i had more text to write thus my 2nd place in the same post. :p

[James]

As I stated, I would much rather support BT than any other e-shop. I think it is great what they are doing for gaming but I think they just need to refine what they are doing and their business practice.

I did speak to Shannon and in fact it was her that got stroppy with me! She did also rectify my problem but I kinda walk away from it with a bad taste in my mouth. I came with a valid point and she gets heated up. If you deal with customers you will deal with criticism and you must know how to deal with it, listen to their griefs and help make a solution, don’t fight. Even if you are right you don’t walk away a winner.

Another of my issues was BT's differences in pricing. How can your online sales division under-cut the prices of their own franchisees. Because of BT's mindless practice I will never support the physical shops because I can order the game over the net, have it delivered to the shop for free and pay for it at the shop for cheaper than it is to drive to that shop, pick it up off the selves and pay for it. Honestly I don't see that as sensible business practice at all, why under cut your own branches.

[dabouncer]

As I stated, I would much rather support BT than any other e-shop. I think it is great what they are doing for gaming but I think they just need to refine what they are doing and their business practice.

I did speak to Shannon and in fact it was her that got stroppy with me! She did also rectify my problem but I kinda walk away from it with a bad taste in my mouth. I came with a valid point and she gets heated up. If you deal with customers you will deal with criticism and you must know how to deal with it, listen to their griefs and help make a solution, don’t fight. Even if you are right you don’t walk away a winner.

Another of my issues was BT's differences in pricing. How can your online sales division under-cut the prices of their own franchisees. Because of BT's mindless practice I will never support the physical shops because I can order the game over the net, have it delivered to the shop for free and pay for it at the shop for cheaper than it is to drive to that shop, pick it up off the selves and pay for it. Honestly I don't see that as sensible business practice at all, why under cut your own branches.

BTW its not a franchise. The online prices are cheaper because they are wanting to promote online orders and there are no admin costs involved in online ordering which means you are saving at the end of the day. Just another way they are helping their clients and making gaming in south africa BETTER! You are an isolated case and make me :mad: with ur petty complaints. Its because of ppl like u that makes sales ppl want to leave the industry!

[James]

So as a consumer, if I have a gripe I must sit back and take it?

[dabouncer]

I also work in sales and find that most ppl have valid gripes and a small minority of those gripes are just to defame the salesmen or company and find a fault with something for the sake of it. Salesmen are told all the time that we must sit back and take every1's ****. So give the sales guy a break, he is human aswell and maybe he is learning the ropes of pre-orders and could not relay the correct info to you upon u doing ur pre-order. Just chill.

[James]

You are an isolated case and make me :mad: with ur petty complaints. Its because of ppl like u that makes sales ppl want to leave the industry!

And also BTW, I know everyone uses WA as an example and now I will too. Have you ever seen how they handle complaints? They take the complaint and they help you out with it. You start off frustrated and irritated with your problem and generally walk away feeling sheepish that you got hot under the collar in the first place. You never walk away cursing. If they are at fault they always try and offer a solution and will admit when they are at fault. It you are at fault they will keep quiet about it and help you see where you got frustrated.

[James]

So give the sales guy a break, he is human aswell and maybe he is learning the ropes of pre-orders and could not relay the correct info to you upon u doing ur pre-order. Just chill.

I am chilled, I just have a gripe and am making it known. This was no learning error either!


After speaking to our Pavilion Manager it has come to light that they had decided to only deduct the pre-release pack at launch.

[alexkellaris]

I have been on both sides of the counter, and I know that sometimes clients can be difficult, and sometimes sales people can be difficult as well, the problem with James was that most likely was angry with the store and took it out on the sales lady, and she obviously got irritated with him because it wasn't in her hands.

In a situation like that, you should make your complaint with top level management.

By the way, has anyone had this problem with BT games, I gave them a ton of second hand games in exchange for credit about 7 months ago, and I have never been able to use my credit, they always say there is a problem with the system.

Surely they should offer me my games back??

[dabouncer]

Mail shannon@btgames.co.za with ur issue. I highly doubt they would have given you credit and then kept saying the system is down. Please be more specific with ur posts...

[James]

I am over it, I if I get my game on the 27th and a credit note passed or my money back I will be stoked. I don't like to spend more than I have to and from now on, if BT games has the right price I will buy off the net and just collect it from the branch. That way I get my discount, sorry to the shop owner, and sales people.

[dabouncer]

Thats good to hear. BTGames FTW. I can leave this thread alone now. lol

[LethalChicken]

silghtly of topic here, but I would agree with the point that their staff is not always the friendliest.

I have often gone to the shop, asked a question and when they don't know the answer to something they usually give you a long shpiel of what they think the answer is. And heavens forbid you correct them they get peeved off with you. I don't really like dealing with salesmen that give you the impression that you must fall on your face and thank them for dealing with you.

On the bright side, as far as games go, they are usually better stocked than most other shops.

[Deanos]

I am over it, I if I get my game on the 27th and a credit note passed or my money back I will be stoked. I don't like to spend more than I have to and from now on, if BT games has the right price I will buy off the net and just collect it from the branch. That way I get my discount, sorry to the shop owner, and sales people.

Thought I should get my 5c worth!

If you think you can do a better job than my sales guys, drop me or Shannon your CV, we are looking for more sales staff now...

:D :D :D

It's not that easy when you are on the other side of the counter...

O! And thanks to the guys who do support us and do understand when we have problems...

[alexkellaris]

I am not joking at all about my games, 7 months ago I gave BT games all my second hand games and since then I have not been unable to use my credit.

They keep telling me that its an error on head offices systems, Im in Pretoria by the way, so im not sure if shanon can help me.

Im glad you guys from BT games check these forums, it shows you guys are really trying to keep on your toes.

[James]

Thought I should get my 5c worth!

If you think you can do a better job than my sales guys, drop me or Shannon your CV, we are looking for more sales staff now....

I would end up hitting some one or swearing at them. I would not make a good sales person, thanks you the offer though. Well I just hope that you can take the critisism and turn it around for the better. Some valid points have been made and will only make BT better.

[Deanos]

I am not joking at all about my games, 7 months ago I gave BT games all my second hand games and since then I have not been unable to use my credit.

They keep telling me that its an error on head offices systems, Im in Pretoria by the way, so im not sure if shanon can help me.

Please give me a call on Monday, I will see what I can do for you, I run the Northgate Store...

James... Trust me, It is not as easy when you stand on the other side of the counter...
My only gripe is that I wish people would understand...

Oh well...

[James]

Strike 2 now. I figured I must just be over reacting here so I sent an email to BT online about another game I would like (GW-Prophecies). Now being an online shop I figured I could get away with communicating electronically. I was wrong, 5 days and still no reply :(

[Deanos]

Strike 2 now. I figured I must just be over reacting here so I sent an email to BT online about another game I would like (GW-Prophecies). Now being an online shop I figured I could get away with communicating electronically. I was wrong, 5 days and still no reply :(

OK, I'm not trying to stickup for anybody here, but assuming you mailed Jorina, she has been on leave for the past few days and will be back tomorrow.

If you are having problems, please mail me directly at dean@btgames.co.za and I will make sure the right people get the message if I cannot help you directly.

Hopefully we won't be striked out yet... ;) :D

[diabolus]

OK, I'm not trying to stickup for anybody here, but assuming you mailed Jorina, she has been on leave for the past few days and will be back tomorrow.


Well i've had relatively good response from BTGames up to now. Although i am missing the generic "sales@btgames.co.za" kinda email for exactly the "person x goes on leave" reason. I saw on the website there is like 4 individual emails listed instead of just a generic email that gets routed to whoever is responsible at the time......maybe something to consider in the future?

At one stage i wasn't sure whether i should email Jorina or Shannon [because the one seems to confirm my purchase and the other sort out my login issues...]

Either way, too bad Gothic 3's arrival date went missing [from 20 Oct to TBA] just as i placed my pre-order! Heard no news as to what happened there, had to scramble to pay on the 19t to qualify for the pre-order price and then the
date dissapears :/

[ShockG]

Too many excuses from the retailers end it seems in the country as a whole. Especially the ones with the shops. So your life must come to an end because someone has gone on leave? And whose problem is that?
It's a cheesy excuse for cheesy service. Allot of retailers think their only existence is to do you a favor forgetting that without the customer there is no shop.

SA retail service especially in the consumer .T sector is shocking sometimes. You get better service form the flea market :) That's why I don't bother, import makes life allot easier. It takes longer, but I don't ever have to see someone for any reason and surprisingly enough without this human prescience or interaction it actually works out better.

[Brenden_E]

Too many excuses from the retailers end it seems in the country as a whole. Especially the ones with the shops. So your life must come to an end because someone has gone on leave? And whose problem is that?
It's a cheesy excuse for cheesy service. Allot of retailers think their only existence is to do you a favor forgetting that without the customer there is no shop.

SA retail service especially in the consumer .T sector is shocking sometimes. You get better service form the flea market :) That's why I don't bother, import makes life allot easier. It takes longer, but I don't ever have to see someone for any reason and surprisingly enough without this human prescience or interaction it actually works out better.

Amen! SA's service levels are very poor. Telkom sets the standard...

[James]

Must just say a big thank you to Dean for sorting me out. Very helpful and pleasant.

[flenters]

Spoke to BT games yesterday and i will be picking up my copy on Friday.

[Gary Waterworth]

90% of our guild should have theirs on Friday :)

[lilDeath]

I also work in sales and find that most ppl have valid gripes and a small minority of those gripes are just to defame the salesmen or company and find a fault with something for the sake of it. Salesmen are told all the time that we must sit back and take every1's ****. So give the sales guy a break, he is human aswell and maybe he is learning the ropes of pre-orders and could not relay the correct info to you upon u doing ur pre-order. Just chill.
I think that uis why you are so sensitive... you are too close and a little biased at best.
I can align myself more with James viewpoint than I do with yours.
If I am a client and bought merchandise I expect service or answers for the money that I gave them or am thinking of giving them. That is what customer service is all about. I don't need no stroppy remarks or attitudes.
This is not in relation to BT but in general sales.
Honesty and admitting you don't know or made a mistake is also key, if you don't know something, say so, but say you will find out and actually get back to the customer.

It is true everyone is trying to make money online, hence online prices being cheaper these days more often than not.

BTW, I have received nothing but good service from BT. I will be receiving my delivery on Thursday, confirmed today.


Please give me a call on Monday, I will see what I can do for you, I run the Northgate Store...

James... Trust me, It is not as easy when you stand on the other side of the counter...
My only gripe is that I wish people would understand...

Oh well...
You cannot just hope / wish people will understand without actually conveying it to them. Customers aren't mind readers.

Communicate with your clients. Not all of them are unreasonable ;) or even stupid, like some sales people think. And don't worry, I have done sales in my past as well. So, I know a bit. :)

You will be surprised to see how understanding customers can be when they know what exactly is happening or going wrong where.


OK, I'm not trying to stickup for anybody here, but assuming you mailed Jorina, she has been on leave for the past few days and will be back tomorrow.
So glad Jorina was not on leave when I mailed her today. :D
Seriously, this is a flawed system and I think it will be better for you guys and the client to have generic e-mail addresses, instead of personalised ones. General IT practice. You are in the IT industry afterall. ;)

[evilspinach]

Erm, wow, so we ordered 2 CE's of Nightfall + the preorders and paid in full, this according to the original order confirmation. Now we get a NEW confirmation today, with an increased price and get told we owe them the difference.

Not on! I'm not quite sure whats happening at BT but you can't just jump your prices a month down the line if payment has been recieved.

[James]

Erm, wow, so we ordered 2 CE's of Nightfall + the preorders and paid in full, this according to the original order confirmation. Now we get a NEW confirmation today, with an increased price and get told we owe them the difference.

Not on! I'm not quite sure whats happening at BT but you can't just jump your prices a month down the line if payment has been recieved.

They can and they will as there is a wee line at the bottom of the page "Pre-Release prices can not be gauranteed".

[dabouncer]

Erm, wow, so we ordered 2 CE's of Nightfall + the preorders and paid in full, this according to the original order confirmation. Now we get a NEW confirmation today, with an increased price and get told we owe them the difference.

Not on! I'm not quite sure whats happening at BT but you can't just jump your prices a month down the line if payment has been recieved.

Where did u order? Online or in-store? What version of NF?

[lilDeath]

And also When did you order? R/$ will play role too.

[James]

And also When did you order? R/$ will play role too.

Negative, the price has not changed for the CE AKAIK!!!


Where did u order? Online or in-store? What version of NF?

Originally Posted by evilspinach
Erm, wow, so we ordered 2 CE's of Nightfall + the preorders and paid in full, this according to the original order confirmation.

CE as stated and judging by a order confirmation, I would also say online

[evilspinach]

Sept 26th, payed Oct 11th and it was confirmed as "payed in full"... bleh, though I see on the reciept jobbies "Pre-Order Prices not guaranteed".

I would edit/remove my post but I'll leave it as is, in case anybody else gets angered by the same 'oversight' and is tempted to come out all guns blazing, furiously waving their paisely slippers and such :)

Edit: Now James has me curious.

[dabouncer]

The price hasnt changed for the normal edition either....???

[dabouncer]

Sept 26th, payed Oct 11th and it was confirmed as "payed in full"... bleh, though I see on the reciept jobbies "Pre-Order Prices not guaranteed".

I would edit/remove my post but I'll leave it as is, in case anybody else gets angered by the same 'oversight' and is tempted to come out all guns blazing, furiously waving their paisely slippers and such :)

What version did u order and where did u order?

[evilspinach]

Ordered online, payed in store at the Northgate branch.
Dabouncer, if you'd read a little, you'd see CE Nightfall.

[dabouncer]

Negative, the price has not changed for the CE AKAIK!!!




CE as stated and judging by a order confirmation, I would also say online

Well if that is the case which i figured it was then the prices havent changed at all.

[dabouncer]

Ordered online, payed in store at the Northgate branch.
Dabouncer, if you'd read a little, you'd see CE Nightfall.

Sorry, speed reading :rolleyes: The online prices havent changed a bit so im :confused:

[lilDeath]

I just hope I dont get any such news!!
I got confirmation today that all is fine (after mailing them) and will be receiving mine in a couple of days.

[diabolus]

though I see on the reciept jobbies "Pre-Order Prices not guaranteed".


huh? when does that apply? My order had this on:



Expiry: The order for this item will expire if payment is not received by close of business on the launch date

Payment Date: You have until close of Business on the 19 October to make payment and qualify for the pre-order price.


So if they can't guarentee the pre-order price why is there expiry dates and a "due date" ?

Anyway if they change the price AFTER i paid [in full] within the required time, then i don't think i'll bother pre-ordering again. I don't pre-order to get the game cheaper, i pre-order to get it when it's released...if i have to do double payments and get all kinds of "surprises" i might as well wait and buy it in the shop and make a calculated decision......

i mean imagine you pre-order a game going for R250, pay and then 1 month later they say it's R500 ...i assume one can then cancel the order and get your money back?

[evilspinach]

Ours says "You have until close of Business on the 26 October to make payment and qualify for the pre-order price"... I guess we'll have to wait to see what tomorrow brings.

[lilDeath]

I got the notice as well.
I pre-ordered and paid in full in early October.
BT informed me that I owe some 10 odd R's, which is payable EOB 26 October.

I queried it and Shannon was kind enough to call me back and explain that it is unfortunate but unforeseen. The increase is due to the R exchange rate. They only heard late yesterday about it.

This confirms what I said in an earlier post about the R exchange rate maybe being the cause for the increase.

I am not too upset about it, such is life working in a global economy. Good service from BT, Shannon and others. :)

[fivelza]

i mean imagine you pre-order a game going for R250, pay and then 1 month later they say it's R500 ...i assume one can then cancel the order and get your money back?

As I understand it you can switch between pre-ordered games or even use the credit against another purchase.

As lildeath pointed out, I do not think it is unreasonable for BT games to pass on increases due to currency fluctuations..althought when the currency strengthens maybe we'll see a price reduction :cool:

[diabolus]

This confirms what I said in an earlier post about the R exchange rate maybe being the cause for the increase.



I am pretty sure they don't DROP the price if the exchange rate IMPROVES [and thus give me credit] .....

So this pre-ordering process sounds a bit shaky to me. I don't know if this works like this with other companies, but i've pre-ordered many times from Kalahari and never had the price change on me .

Although OBVIOUSLY i expect price changes if i pre-ordered something into the distant future which haven't been released or not sure about release [i.e. a PS3 to name one] . But if the game was released overseas or have a definite release date [and DOES release as scheduled] then i kinda expect the company to have "buffered" the price properly.... I mean if you KNOW something is released in a month and are selling it already then SURELY you must have a formula to "cover your a$$".

If it's a game like Duke Nukem Forever..sure changing the price is a certainty.




As I understand it you can switch between pre-ordered games or even use the credit against another purchase.


If thats true then yes, that is a solution . i.e. i paid R250 for a pre-order, price change to R350 and i know it will drop after release to R300 ..then i'll instead take the credit and use it to buy the SAME game after release when price drops [kinda silly, but that's what i usually see happens]

[fivelza]

So this pre-ordering process sounds a bit shaky to me. I don't know if this works like this with other companies, but i've pre-ordered many times from Kalahari and never had the price change on me .


The pre-order price is always less than the normal prices at BT Games, although I'm not sure how kalahari and take2 work for pre-orders.

[lilDeath]

Actually, just for interest sake, Take2's price has also increased from when I did the original pre-order with BT (I always compare prices). Take2 also did not have the pre-release at the time.
So going by this logic I could have expected the same thing from Take2.

I have not lost out.

[diabolus]

The pre-order price is always less than the normal prices at BT Games, although I'm not sure how kalahari and take2 work for pre-orders.


True, my pre-orders on kalahari was standard pricing [i.e. R350 for a PC game] , in fact at times it was more expensive than the release. The issue here is, it's like being lured into buying at BTgames because of the "special pre-order price" and then they change the price willy-nilly [after you paid] to be more expensive than Kalahari/take2...

I'll grant a company that if exchange rates go crazy , but it just leaves a bad taste. I would rather pay a "roof price" and then get told the price dropped so i have R50 credit than paying a "floor price" and then get told i need to pay R50 more. It's a psychological thing , i still end up paying the same in both cases with a huge difference on how i feel about it....

[evilspinach]

I have put my paisely slippers back in storage. They will lie in wait to be waved at evils far greater than BT. We've had good service thus far from them.

This little episode was a little confusing though. Especially since we have a document saying "Paid in Full". On principle, not money, it irked me.

[fivelza]

True, my pre-orders on kalahari was standard pricing [i.e. R350 for a PC game] , in fact at times it was more expensive than the release. The issue here is, it's like being lured into buying at BTgames because of the "special pre-order price" and then they change the price willy-nilly [after you paid] to be more expensive than Kalahari/take2...

I'll grant a company that if exchange rates go crazy , but it just leaves a bad taste. I would rather pay a "roof price" and then get told the price dropped so i have R50 credit than paying a "floor price" and then get told i need to pay R50 more. It's a psychological thing , i still end up paying the same in both cases with a huge difference on how i feel about it....

Agreed, I missed your point that they then become more expensive than other companies...hmmm.....I would think you would then be entitled to cancel that order and take your business somewhere else.

[stonedgem]

I queried it and Shannon was kind enough to call me back and explain that it is unfortunate but unforeseen


We've had good service thus far from them.


Well, you gentlemen may have had good service! I on the other hand have been waiting for a reply on my e-mail which I sent last night after I recieved the news.

[fivelza]

Well, you gentlemen may have had good service! I on the other hand have been waiting for a reply on my e-mail which I sent last night after I recieved the news.

How about giving them a call.... :p

[stonedgem]

How about giving them a call.... :p

I shouldn't need to... but ofcourse I am not as special as lilDeath! :rolleyes:

[fivelza]

I shouldn't need to... but ofcourse I am not as special as lilDeath! :rolleyes:

Sorry, not picking on you, but if you want an immediate response maybe a call would be quicker....the fact that an email was sent doesn't mean that they received it ;)

[evilspinach]

They have it in for us CIA folk, it seems :p

[lilDeath]

I shouldn't need to... but ofcourse I am not as special as lilDeath! :rolleyes:
and don't you forget it!! :p

[lilDeath]

They have it in for us CIA folk, it seems :p
I aint CIA... or R I??? :D

[evilspinach]

No, you're special... James, StonedGem and I are speshul - hence, we're members of CIA :D

[lilDeath]

hehe ... knew what you were referring to btw ;) :p :D

[stonedgem]

Sorry, not picking on you, but if you want an immediate response maybe a call would be quicker....the fact that an email was sent doesn't mean that they received it


Lol... I was not wanting an immediate response... I Have Month End On Me! And also, I was not expecting them to phone me !

Oh and do you know what they said when I phoned??? "Sorry, I was reading your mail and we only have 1 phone in the office so I have to wait until the other lady is finished!"(Perhaps they need to have a look at their systems)

Surely e-mail is a lot faster than phoning? This would all have been resolved a lot faster if they just put the whole R/$ explanation into our order confirmations! Or they could've sent out an e-mail this morning with all the information. This would also prevent e-mails going back and forward all the time! They would also probably not have had to deal with so many people today either!

I personally would like to thank Jorina as she has been a great help (not only today). And if I spoke to anyone else besides her I would've lost it!

[James]

I shouldn't need to... but ofcourse I am not as special as lilDeath! :rolleyes:

In todays day and age and especially when dealing with an online store a phone should not be your primary means of contact.

[James]

Point 2 : I have paid in full too and as of yet have not had any one contact me telling me the price has changed. If when I pick it up I am asked to pay more I will simply ask for a refund.

Point 3 : I find it odd how none of the other stores I have looked at have a price is not gauranteed on pre-order and their prices have not changed either.

[fivelza]

In todays day and age and especially when dealing with an online store a phone should not be your primary means of contact.

Fair point, but I wouldn't classify them as an 'online store', they are a brick and mortar store with an online presence. In my experience when dealing with an online store the response time is anything between 24 and 48 hrs ;)


Point 2 : I have paid in full too and as of yet have not had any one contact me telling me the price has changed. If when I pick it up I am asked to pay more I will simply ask for a refund.

Point 3 : I find it odd how none of the other stores I have looked at have a price is not gauranteed on pre-order and their prices have not changed either.

Point 2..their newsletter came out to day pointing this out...point 3..vote with your feet then (or mouse button then)

[James]

In my experience when dealing with an online store the response time is anything between 24 and 48 hrs ;)

How very South African!


Their newsletter came out to day pointing this out

How come as some one who has pre-ordered it I have recieve no news about it?

[evilspinach]

Point 2..their newsletter came out to day pointing this out...It would have been wiser to send this newsletter out before resubmitting the order forms stating clients suddenly owed them money. Unless they are dead keen on excommunicating all melanin from their hair follicles...

[fivelza]

How very South African!

I defer to your higher knowledge here James, did I state that it is acceptable...no...:eek:



How come as some one who has pre-ordered it I have recieve no news about it? Fair question, I received their daily gamer newsletter this morning and it was in bright red letters there

[James]

I defer to your higher knowledge here James, did I state that it is acceptable...no...:eek:

I was commenting on your dealings with online stores and their typical African time frames not impling that you found it acceptable. No need to defer to anything ;)

[Pitbull]

Is this thread ever going to die ?

I like BT.... I don't like BT ..... I like BT ..... I don't like BT.

Same thing post after post after post.

Comon guys give it a rest ......:D

[fivelza]

I was commenting on your dealings with online stores and their typical African time frames not impling that you found it acceptable. No need to defer to anything ;)

These were not African stores, never mind, I accept that you are unhappy with the level of service you are receiving from BT :o

[fishfly]

I'm not happy about bt games upping the pricing of a pre-ordered game when they clearly indicate that the price is R410 now they just upped it to R475 wtf

[Pitbull]

I'm not happy about bt games upping the pricing of a pre-ordered game when they clearly indicate that the price is R410 now they just upped it to R475 wtf

Dudes.... Get with it.... It's called "Rand - $ exchange". WTF is so difficult to understand ?

[diabolus]

Dudes.... Get with it.... It's called "Rand - $ exchange". WTF is so difficult to understand ?


Well i personally think exchange rate is a lame excuse in general, it just shows a company do not know how to plan : [the only exception is if the currency crash, which is NOT the case with the rand]

http://www.x-rates.com/d/ZAR/USD/hist2006.html


March 6.24359 ZAR (23 days average)
April 6.0811 ZAR (20 days average)
May 6.32246 ZAR (23 days average)
June 6.9738 ZAR (22 days average)
July 7.06881 ZAR (20 days average)
August 6.9503 ZAR (23 days average)
September 7.4355 ZAR (21 days average)
October 7.68368 ZAR (17 days average)


An increase from R410 to R475 = 15% ..... Surely companies have some sort of currency insurance / buffer at least for a MONTH out on importing ? I don't think companies should make the daily/weekly fluctuation of the $/R the consumer's problem , they should then consider getting better importing contacts. Surely importers don't do business like this? [oh, on friday the R/$ was R6.70, but on wednesday when i made the payment it was R8.00, sorry 15% increase for you! ]

[Pitbull]

Well i personally think exchange rate is a lame excuse in general, it just shows a company do not know how to plan : [the only exception is if the currency crash, which is NOT the case with the rand]

http://www.x-rates.com/d/ZAR/USD/hist2006.html


An increase from R410 to R475 = 15% .... The rand never "jumped" 15% , it took almost 6 months to depreciate 15% .

I've seen this thing before when the rand hit R13/$ ...companies increase their prices INSTANTLY and DOUBLE the exchange rate and then blame "r/$" and uncertainty...which is a load of hogwash. When the rand drops back to R6.00 , it takes them years to drop the prices....

Anyway this is in general and not specific to BTGames, all companies does it and us little customers just accept it like idiots.

Agreed. All I'm saying is this has been going on & on & on. There is no way this will change. The fact is your going to have to pay the asking price and that is it.

Another thing. Yes the Rand value didn't decrease by 15 % but you need to take other factors into consideration aswell. this also has to do with the Rand - $ exchange. Import taxes, Shiping these are just a few.

[fivelza]

Well i personally think exchange rate is a lame excuse in general, it just shows a company do not know how to plan : [the only exception is if the currency crash, which is NOT the case with the rand]

An increase from R410 to R475 = 15% ..... Surely companies have some sort of currency insurance / buffer at least for a MONTH out on importing ? I don't think companies should make the daily/weekly fluctuation of the $/R the consumer's problem , they should then consider getting better importing contacts. Surely importers don't do business like this? [oh, on friday the R/$ was R6.70, but on wednesday when i made the payment it was R8.00, sorry 15% increase for you! ]

If you look at your rates you have provided it showed that the Rand devalued by 23% (6.24 - 7.68), no business can afford to simply absorb this, and they will have to pass it on to the consumer.

[diabolus]

If you look at your rates you have provided it showed that the Rand devalued by 23% (6.24 - 7.68), no business can afford to simply absorb this, and they will have to pass it on to the consumer.


Of course, that's life, but it didn't happen overnight. Surely a company don't advertise pre-order prices using the value of the rand in MARCH ? I would at least think when you put a price on your site [especially if you call it a "special" ] you would at least consider what the R/$ is NOW and what it "might be" next month [or in 2 months]...and "buffer" accordingly.

Anyway i'm no expert on how online retailers function and would be interested to know how they calculate their prices [and how often they recalculate them] .

[James]

Well if you look at the above they have not advertising Nightfall for 6 months, in fact it is only 2 moths


September 7.4355 ZAR (21 days average)
October 7.68368 ZAR (17 days average)

Please tell me how that justifies that sort of price increase?

[fishfly]

urm DUDE!

http://www.kalahari.net/GAMING/pc_gaming/product.asp?toolbar=none&sku=30248758&format=detail

so wtf is bt over charging??? just so they can get an extra R65???

and wtf? how can extra 20c in the rand/dollar add R75 to a R410 game?????

and don't tell me shipping as they have already calculated into the initial pricing!!!

I say order from kalahari!

[dabouncer]

So then go buy elsewhere, nowhere in your pre-order agreement does it say if you pre-order that you have to take the game. Cancel your orders and bugger off to another shop. The problem with a very small minority of consumers is they are extremely arrogant. Arrogance in my books means you are a half wit with a small di.ck and a total loooooser!

[James]

Arrogance in my books means you are a half wit with a small di.ck and a total loooooser!

ROFLMAO, I now understand why the gauvamint puts such emphasis on education!

[dabouncer]

ja.

[evilspinach]

Its soooo tempting to assume that you are associated with BT, dabouncer. Whether as a staff member or groupie of sorts... Well, regardless, watch out for stretch marks around your mouth, young man.

[dabouncer]

Its soooo tempting to assume that you are associated with BT, dabouncer. Whether as a staff member or groupie of sorts... Well, regardless, watch out for stretch marks around your mouth, young man.

Nope, i was raised knowing the true difference between right and wrong. It just angers me when i see how negative and narrow minded people are when it comes to such small market adjustments, shows some serious insecurity... Young - yes, stretch marks - not for a long time, respectful of business and understanding of life in general - TOTALLY. Good luck all!

[dabouncer]

You just want me to tell you are right so you can squirm and rub your hands together infront of your pc while you read this? Bet your palms are sweaty, your sweat glands are working hard right now... Later dude!

[Pitbull]

So then go buy elsewhere, nowhere in your pre-order agreement does it say if you pre-order that you have to take the game. Cancel your orders and bugger off to another shop. The problem with a very small minority of consumers is they are extremely arrogant. Arrogance in my books means you are a half wit with a small di.ck and a total loooooser!

HEAR HEAR !

There is so many other game dealers go there. I personaly do all my game shoping @ BT in Westgate and don't have any reason to complain, I saw one HOT chick working there a while ago. Damn-it stop squiling

This is the problem with being a South African, You guys just want to complain non-stop. Stand up and take ownership, squiling is not going to change anything make a change. If you want to pay less import it yourself FFS !!! and sell it to your Friends for a profit

Hope this sorts this thread ! ;)

[gkm]

I have also had great service so far from BT Games and my friends reported the same. I would really recommend supporting them.

[Toxin]

Only problem I've ever had with BT was when I showed up at the the Northgate branch to pick up a game only to find out they had shipped it to me already. End of the world it was not.

[fivelza]

To be fair, James and co were only really looking for better communication from BT Games regarding the price increase, no one really likes surprises, especially the ones that hit the pocket.

Do we understand how BT Games' cost and pricing work...no....so we can debate and argue (till the cows come home), it won't change the fact that the prices went up for whatever reason.

[fishfly]

So then go buy elsewhere, nowhere in your pre-order agreement does it say if you pre-order that you have to take the game. Cancel your orders and bugger off to another shop. The problem with a very small minority of consumers is they are extremely arrogant. Arrogance in my books means you are a half wit with a small di.ck and a total loooooser! That comment itself is a


Arrogance in my books means you are a half wit with a small di.ck and a total loooooser! comment thank you very much.

if you READ the topic heading again this post was created for people who are
Not happy with BT Games

The fact that people come here to bitch and moan gives them the right to. if you are a happy bt supporter then by all means create a topic stating how wonderful BT is and let the people who have something to say, say it there.

I was not happy with the LAST MINUTE price increase yet I bought the game - why cos I was too lazy to take a drive elsewhere or look else where for the game.

I still have the right to bitch and moan about the "surprise" price increase with a terrible excuse of RAND/DOLLAR fluct-u-asians.

[diabolus]

Not trying to be an advertising board, but this pre-order thing really got my wondering, so i just asked around what other companies do:



If you paid for a pre-order game now, then the price will remain the same. If the price were to drop we would credit you the difference.

We'll never charge you more for a pre-order item.

Kind Regards
Neil Smith
Take 2
www.take2.co.za


...so am i missing something?

[Macguyver1]

HEAR HEAR !

There is so many other game dealers go there. I personaly do all my game shoping @ BT in Westgate and don't have any reason to complain, I saw one HOT chick working there a while ago. Damn-it stop squiling

This is the problem with being a South African, You guys just want to complain non-stop. Stand up and take ownership, squiling is not going to change anything make a change. If you want to pay less import it yourself FFS !!! and sell it to your Friends for a profit

Hope this sorts this thread ! ;)

Pitpull you make absolutely no sense, the reason we have such bad service in S.A is because most South African's don't complain when they should, everyone has the right to complain about bad service.

And then you say "import the games yourself, and sell them to your friends for profit" what on earth are you on about?

The cherry on the cake is when you say "I hope this sorts this thread" as though the crap that you just wrote would solve anything.Let alone make sense. "you need help bud, go book yourself in somewhere, there are places that can help people like you."

[lilDeath]

Dude, did you read the whole thread?
You will realise this whole thread was exclusively about complaining and I guess Pitbull got tired of it a bit, coz some people are just "moan gatte" and wont stop, even though the problem has been explained or sorted out etc, they just go on and on and on and on a... and on... :rolleyes: :D

piece :p

[diabolus]

You will realise this whole thread was exclusively about complaining and I guess Pitbull got tired of it a bit coz some people are just "moan gatte" and wont stop, even though the problem has been explained or sorted out etc, they just go on and on and on and on a... and on..


Then Pitbull should not be on this forum....how do you think MyADSL started in the first place? This forum is BUILT on complaining.

That's like saying everyone should just stop complaining about Telkom "because the problem has been explained" ....

[Pitbull]

WTF ????

Is this thread still going....???

I honestly can't see any reasoning behind this thread.

But then again... That's just me.

[Pitbull]

Dude, did you read the whole thread?
You will realise this whole thread was exclusively about complaining and I guess Pitbull got tired of it a bit, coz some people are just "moan gatte" and wont stop, even though the problem has been explained or sorted out etc, they just go on and on and on and on a... and on... :rolleyes: :D

piece :p

Nicely said lilDeath.

I'm so glad this country still has a future with people like you. Unlike other people though.....LMAO

[Macguyver1]

Nicely said lilDeath.

I'm so glad this country still has a future with people like you. Unlike other people though.....LMAO

Why don't u just marry him?

I love that you base the future of our country on someone areeing to your stupidity on a forum.

[Macguyver1]

And whats worse, is I gave BT games a whole lot of second hand games six months ago, and I am still unable to use my credit, I have complained to them about 10-15 times since the the problem began.

[Deanos]

And what's worse, is I gave BT games a whole lot of second hand games six months ago, and I am still unable to use my credit, I have complained to them about 10-15 times since the the problem began.

OK Macguyver1,

As I mentioned earlier in this post, Drop me a mail and I will look into it and try to sort it out for you.

I find it strange that you gave in Pre-Played titles and was given credit for it, that is not how it works... :confused:

Once again, drop me a mail with your account details, and what ever documents they gave you then and I will sort it for you... ;)

dean@BTGames.co.za

Oh the end is nigh! :rolleyes: Hopefully for this thread too!!! lol :D

[James]

Oh the end is nigh! :rolleyes: Hopefully for this thread too!!! lol :D

This here thread is mine and I will say when it is closed *evil laugh*

k, done now thread closed BT games is cool again in my books

[lilDeath]

Why don't u just marry him?

I love that you base the future of our country on someone areeing to your stupidity on a forum.
My, aren't we sensitive today.... no need to be jeaolous, mate. Kinda makes you look unattractive and not such a nice fellow. ;)
You're next post just shows how true my previous post was....


And whats worse, is I gave BT games a whole lot of second hand games six months ago, and I am still unable to use my credit, I have complained to them about 10-15 times since the the problem began.
So, what are you doing about it instead of moaning the whole time? I have seen quite a few attempts to assist you. :rolleyes:

[lilDeath]

Oh the end is nigh!
I believe the mission you are referring to is "The Time is Nigh"
:p :D

[dabouncer]

Im sure we can all stop posting in this thread??

[lilDeath]

Then Pitbull should not be on this forum....how do you think MyADSL started in the first place? This forum is BUILT on complaining.

That's like saying everyone should just stop complaining about Telkom "because the problem has been explained" ....
Daft comparison...
When did TELKOM explain anything??? Not to mention SORT OUT anything??? :rolleyes:

Don't just choose what suits you from my post and then leave the rest out. :eek:

Several attempts have been made by several individuals from BT in assisting their clients, on this forum, through e-mail and over the telephone. :cool:

As the client you must still do what is requested / required... especially if been told how to / what to in order to resolve your problem ... dont keep on moaning. You wont further anything in doing so. :)

[Deanos]

Personally, I think this whole thing is in the wrong location and should be moved to the General IT discussions area!

I bet there are a few other people out there with problems that need sorting out...

I find this kinda cool cause most people like to bitch on forums, but when it comes to actually sorting the problem out for them, they have nothing to say!

OH, Thanks for the mail Macguyver1, hopefully this problem of your will be sorted soon...

If there are any Admins out there that can move this, please do, cause I think this is quite important for us... Quite similar to HelloPeter! lol! ;)

Oh Well... Thanks for the responses guys, anything else I can do for any of you? :confused:

[Luke7777]

Now that you mention it Deanos, is NFS Carbon available yet and if so, when are you going to notify the pre-order customers ? :)

[flarkit]

Oh Well... Thanks for the responses guys, anything else I can do for any of you? :confused:

Slightly more on-topic... will BT still honour the offer of crediting my R50 preorder to a purchase of the full Collector's version?

[fishfly]

I find this kinda cool cause most people like to bitch on forums, but when it comes to actually sorting the problem out for them, they have nothing to say!
not necessary true, take the iburst forum for example, ppl bitch a lot but there are a couple of post which thanks for the improved service and the resolution to the problem.


Slightly more on-topic... will BT still honour the offer of crediting my R50 preorder to a purchase of the full Collector's version? yeah that R50 shoulda came off your purchase of the collectors/normal Nightfall.

[Kalvaer]

Well I'm very happy with BT games.

My Wife took in our XBOX to BT games in Northgate yesterday to sort out a problem and everyone was very helpfull and she was very happy with the service she got, even when she felt she didn't really know what she was doing.

Only problem she had was Dean laughing at how we opened the XBOX box.. But its not my fault I swear.. There is a really good explaination for it I swear.

Thanks BT

[flarkit]

yeah that R50 shoulda came off your purchase of the collectors/normal Nightfall.

Understood, but I haven't actually *bought* the CE yet (planned for the end of Nov). So will my invoice for the preorder be accepted if I purchase the game from BT then?

[lilDeath]

My discount came off my CE price.
IIRC I think it was a limited time special, and wont apply after the release of Nightfall.
Guess someone from BT can confirm whether they still allow this. The R50 was for the pre-release and since the release is out.....
/shrug

[Deanos]

Now that you mention it Deanos, is NFS Carbon available yet and if so, when are you going to notify the pre-order customers ? :)

NFS Carbon was released a week or so back, all Pre-Orders were notified, but if you ordered at Northgate, we still have a few pre-orders sitting there cause we cannot contact the guys and have left multiple messages... Drop me a mail and I will check it out for you... At which branch did you pre-order?


Slightly more on-topic... will BT still honour the offer of crediting my R50 preorder to a purchase of the full Collector's version?

I'm not sure what you are asking for??? :confused: If there is money owing to you then YES! If you want to change an order, then, once again, drop me a mail with the details...
Sorry mate, but I just need a detailed explanation of what you need or want to do...



Well I'm very happy with BT games.

My Wife took in our XBOX to BT games in Northgate yesterday to sort out a problem and everyone was very helpfull and she was very happy with the service she got, even when she felt she didn't really know what she was doing.

Only problem she had was Dean laughing at how we opened the XBOX box.. But its not my fault I swear.. There is a really good explaination for it I swear.

Thanks BT

lol!!! You know, we got about 10 X-Boxes back and not 1 was opened properly! I just gotta laugh! EVERY box was ripped open!!! It seams like you guys bought the things, and opened them the second you got into the car! Like children on Christmas morning!!!

Sorry, but you just gotta laugh! It's kinda funny when you see these things! :D

Anyways, thanks for the compliment! ;) OH! And please don't break the new headset!!!

[Luke7777]

Thx Deanos, check your PM. Ordered online btw

[flarkit]

I'm not sure what you are asking for??? :confused: If there is money owing to you then YES! If you want to change an order, then, once again, drop me a mail with the details...
Sorry mate, but I just need a detailed explanation of what you need or want to do...

I bought the R50 Nightfall preorder, and saw that this amount would be credited against the purchase of the full version. So, if I buy the Collector's Ed at BT in 2 weeks, will the credit still be applicable?

Currently that offer makes BT's price better than a few other places

[Deanos]

Hey flarkit!

Send me a mail at work with your account details on it so I can check if you still have that credit there...

If possible, send me a contact number too... It's easier that way...

dean@btgames.co.za

I'm here now...

[Luke7777]

Deanos, you got the PM ? or do you want me to mail you rather ?

/Update : Thx for sorting it, will go pick it up :D

[evilspinach]

Deanos, despite the nature of this topic - nicely dealt with on yours/BT's behalf. "Moan gat" topics can easily make or break why people support a company when things get a little confusing, depending on the company and its reaction. Yours has been excellent, thank you!

Hehe, look at dotcomputers on the other side of the fence :D

[James]

We never broke Dot IT. He just does not deal with us peons any more. He only handles huge fortune 500 companies from his sky scraper in Boston, inbetween his private luncheons with Donald and Bill who are his close friends :D

[flarkit]

Don't forget about the red Ferrarri!

Dean, add my thanks for taking a personal interest too. It's definitely improved my opinion of BT too.

[AcidRaZor]

I placed my pre-order with BT Games because I would like to support one of our few dedicated gaming stores. Anyways so I ordered GW-Nightfall and then they offer me the bonus pack for R50. Seems decent so I say go ahead. I am told because I am pre-ordering I also get R25 off the R300 retail price. I am again happy. I walk out the shop feeling happy with my purchase, game and bonus pack for R325.

I later find out that I will not have my game on release date (no reason given) and what really irritates the crap out of me is I see Digital Planet has the game and bonus pack for R233.70inc VAT.That is close on R100 difference!!!!

Screw that, BT you have now lost all future purchases from me!

No offense m8 and I'm just replying to this post, but you're the one who was stupid enough? Sure, BT Games has excellent service as I've bought most my stuff through them but don't you think it's YOUR responsibility to shop around for a product for the best possible price that suits you?

Personally I'd not even bother with DigitalPlanet because their service sucks, so paying a R100 more for something from a place that actually gives me service is a good deal imo.

Short 'n sweet of it is if you want to bitch, bitch about how they screwed you over by selling you pirated games or how the store attendee mugged you for your money, not for something as petty as this because ITS YOUR FAULT. Not theirs.

[Kalvaer]

lol!!! You know, we got about 10 X-Boxes back and not 1 was opened properly! I just gotta laugh! EVERY box was ripped open!!! It seams like you guys bought the things, and opened them the second you got into the car! Like children on Christmas morning!!!

Sorry, but you just gotta laugh! It's kinda funny when you see these things! :D

Anyways, thanks for the compliment! ;) OH! And please don't break the new headset!!!I'm treating the new headset like Gold.. I seriously have no idea what happened to it. It stopped working while it was on my head in the middle of a conversation with some guys I was playing Poker with.. and my head aint that big.. I promise.

As to the box.. I really do have a valid reason. On launch I got two Xbox's from you guys. One I bought, and the other you were so kind to give to me free in the raffle you held. Well they both came in different boxes. The free one came with a carry handle type case (and had a US plug) and the one I bought was the .. well .. the now broken box.

We went right over to a friend of mines house and I gave him the Xbox with the Carry type case as a gift.. and it opened from the TOP. At 3:00 am that night when my wife and I got home.. we tried opening the box in the exact same way... as you well know it didn't work to well. So it really wasn't my fault :D

[James]

No offense m8 and I'm just replying to this post, but you're the one who was stupid enough?

LOL I love it, no offense but you are stupid! I am not going to continue and flame back like you probably want me to as this thread has had it's day.

[evilspinach]

James, it is pointless taking offence to fact. You are rather stupid :D

[Deanos]

Deanos, despite the nature of this topic - nicely dealt with on yours/BT's behalf. "Moan gat" topics can easily make or break why people support a company when things get a little confusing, depending on the company and its reaction. Yours has been excellent, thank you!

Hehe, look at dotcomputers on the other side of the fence :D


Don't forget about the red Ferrarri!

Dean, add my thanks for taking a personal interest too. It's definitely improved my opinion of BT too.

Thanks for the nice compliments guys...

I do try my best!

[James]

James, it is pointless taking offence to fact. You are rather stupid :D

Granted, but from you it makes me feel warm and fuzzy :D

[Acid]

Deanos, what's ur new boksburg branch's number????

[sacred_sin]

I worked for BT northgate, was drawn in by the way they say for gamers by gamers so of course having no work at the time and little dream I signed up, got the job and a week later I was looking for work again. Point is that they were not what they said they were and in I left. Actually there really was no point in writing this but its to late now hahahahahahaha

[Deanos]

Deanos, what's ur new boksburg branch's number????

Unfortunately, the don't have a phone line yet cause they are in the "new" section of the mall and Telkom are still busy there!!!!

If you have queries for them, drop me a line...

Once again, you gotta laugh!!!!! Telkom!!!

I wonder how many times that word appears on this forum???? :D

Oh! And sacred_sin, if I remember correctly, you couldn't handle the pressure there! That is why you only lasted a week! Sorry, but had to get my 5c worth!

[dabouncer]

I worked for BT northgate, was drawn in by the way they say for gamers by gamers so of course having no work at the time and little dream I signed up, got the job and a week later I was looking for work again. Point is that they were not what they said they were and in I left. Actually there really was no point in writing this but its to late now hahahahahahaha

You obviously were to stupid to adapt to such a demanding position. Im glad ur not working their because id probably knock ur block off if i had to be served by u. :sick:

[Deanos]

Now Now children!

Play nice!

[dabouncer]

:)

[lilDeath]

Pressure? In a Games shop? Really? :confused:
/shrug

:D

[evilspinach]

I'd be under enormous pressure not to take work home with me :D

[Deanos]

Unfortunately, pressure is one of those things you just gotta deal with!
When you have 10 customers screaming at you from all sides and the systems go down because Telkom is working on the lines...
You have 3 phones on your ear and a cue of people waiting to purchase!

I could go on for ever trying to explain!

It's a very challenging job! Not easy being in the front line of customers all demanding stuff at the same time!

Hey, somebody has to do it! ;)

[dabouncer]

Sales people have nerves like saints. :)

[lilDeath]

Been there, done that

Being a sysadmin is much more stressful :D

[dabouncer]

I dont think so.

[lilDeath]

I do.

[dabouncer]

Alrighty then.

[lilDeath]

Sweet.

[Deanos]

Oh My Word!!!!

I don't know who you 2 guys are, but you are like children!

IS! ISN'T! IS! ISN'T! IS! ISN'T!

Guys! A job is a job! It all depends on how hard you work at it!
The harder you work, the more stressful it can be!

Being a System Admin can be stressful at times, but if you keep everything running smoothly, you sit back and relax, I know because I ran the helpdesk for SAB for 3 years! It included 4 Depots! That was "fun" at times!

Anyways! Once again, my 5c worth!!! ;)

[dabouncer]

Deanos, whatever u say!

[Macguyver1]

I think just the fact that Deanos is on this forum trying to help everyone out that needs something, as well as dealing with all the other work he must have at BT games shows that they are prepared to go the extra mile for customer care.

Although I had problem with my credit at BT games I must say that they are leagues ahead of the competition, they always have the latest titles,Their prices are good, their staff are friendly and I often go in just to chat to them. (there is nothing worse then someone who sells games but knows nothing about them) but at BT the guys are clued up.

So well done guys, keep up the good work.

[dakeyras]

Heh, I from Durban and we are a little limited in the game dept. At least you dont have to deal with the toy salesman at Toys 'r Us for your games :p

[Deanos]

So well done guys, keep up the good work.

Thanks for the compliment mate!!! ;)


Heh, I from Durban and we are a little limited in the game dept. At least you dont have to deal with the toy salesman at Toys 'r Us for your games :p

Have you been to our Pavilion Branch yet? What do you think of it?

[lilDeath]

Guys! A job is a job! It all depends on how hard you work at it!
The harder you work, the more stressful it can be!

Being a System Admin can be stressful at times, but if you keep everything running smoothly, you sit back and relax, I know because I ran the helpdesk for SAB for 3 years! It included 4 Depots! That was "fun" at times!

Anyways! Once again, my 5c worth!
Your 5c is worthless :D
The harder you work, the more stressful it is ... What nonsensical garbage is that?

And comparing a true sysadmin to somebody that runs a helpdesk is so daft it is laughable... :(

OMG, WTF!! :eek:

And yes, I've done all 3: sales, helpdesks and sysadmin :rolleyes:

[dakeyras]

Hmmm, I have been to the Pavilion shopping centre, but never actually seen your shop there. I always kinda assumed that when they were talking about the pavilion shop they were talking about one in capetown?

[James]

Hmmm, I have been to the Pavilion shopping centre, but never actually seen your shop there. I always kinda assumed that when they were talking about the pavilion shop they were talking about one in capetown?

As you walk out the cinema it is next to Mozart ice cream.

[Macguyver1]

Your 5c is worthless :D
The harder you work, the more stressful it is ... What nonsensical garbage is that?

And comparing a true sysadmin to somebody that runs a helpdesk is so daft it is laughable... :(

OMG, WTF!! :eek:

And yes, I've done all 3: sales, helpdesks and sysadmin :rolleyes:

breathe in breathe out, everything is going to be ok....
Your mom things your a great worker, and so do we.

[Deanos]

Your 5c is worthless :D
The harder you work, the more stressful it is ... What nonsensical garbage is that?

And comparing a true sysadmin to somebody that runs a helpdesk is so daft it is laughable...

OMG, WTF!!

And yes, I've done all 3: sales, helpdesks and sysadmin

OK, I'm not going to argue with you... :rolleyes:

You sound like you are about to crack! Take a chill pill and relax! Take some time off! Like 6 months! :D

I'm sorry to hear that you have such a stressful job...

OH, great news guys... Our East Rand Mall Branch has now got a phone... Or 2!!!

011 826 2750 / 60

Enjoy...

[lilDeath]

OK, I'm not going to argue with you...

You sound like you are about to crack! Take a chill pill and relax! Take some time off! Like 6 months!

I'm sorry to hear that you have such a stressful job...

OH, great news guys... Our East Rand Mall Branch has now got a phone... Or 2!!!

011 826 2750 / 60

Enjoy...
hehe... :D You're going to lose!
Prove how sorry you are .... show me the moneyyyyy!! :D

I will hand in your approval for my extended 6 months paid leave. :p

I saw BT will be opening in Tygervalley as well... this is about time, will definitely go check it out. :cool:

[lilDeath]

breathe in breathe out, everything is going to be ok....
Your mom things your a great worker, and so do we.
well, well .... if it aint the piracy-wanting-to-swap-cd-keys-so-he-can-lan boy :rolleyes:
:D

[lilDeath]

Hmmm, I have been to the Pavilion shopping centre, but never actually seen your shop there. I always kinda assumed that when they were talking about the pavilion shop they were talking about one in capetown?
Pavilion shop in Cape Town? Where this at?

And here I thought it was JHB again :D

[Deanos]

I saw BT will be opening in Tygervalley as well... this is about time, will definitely go check it out. :cool:

Yup, BT Games is opening on the 1st of December in Tygervalley, Cape Town! :D :D

Not sure of the numbers for now, but keep your eyes on the web site under contacts, it will be there soon!

[gkm]

Yippy!!! That is great news, since I live practically next to T-valley.

[codemonkey]

Your 5c is worthless :D
The harder you work, the more stressful it is ... What nonsensical garbage is that?

And comparing a true sysadmin to somebody that runs a helpdesk is so daft it is laughable... :(

OMG, WTF!! :eek:

And yes, I've done all 3: sales, helpdesks and sysadmin :rolleyes:

Lay off the coffee for a while. Sounds like your a little buzzed-out.

<flagrant_incitement>How hard can it be to set up mailboxes and patch cables?</flagrant_incitement>

[Pitbull]

Lay off the coffee for a while. Sounds like your a little buzzed-out.

<flagrant_incitement>How hard can it be to set up mailboxes and patch cables?</flagrant_incitement>

Outch !

That was just nasty ....... And uncalled for.

[Gary Waterworth]

ROFL @ Helpdesk = Sysadmin.....

Oh and yeah , looking after windoz servers doesnt count as sysadmin :)

[dabouncer]

www.junkmail.co.za or www.bidorbuy.co.za

[mccrack]

ROFL @ Helpdesk = Sysadmin.....

Oh and yeah , looking after windoz servers doesnt count as sysadmin :)

Much like the paramedic driving the ambulance is just a driver :)

play nice now kiddies ;)

[BeLgaRiOn]

I'd not sell at oloot.com . They don't give you real dollars...only gaming dollars with which to make other purchases on their site. Read the fine-print ;).

[Deanos]

Hey guys!
I need cash
fast and someone
posted this link o10ot.c0m
and said I can sell my account here.
I haven’t sold my account yet but the site is interesting. Opinions?

Ummmmm!!!

OK! What has this got to do with this thread? :confused:

[lilDeath]

ROFL @ Helpdesk = Sysadmin.....

Oh and yeah , looking after windoz servers doesnt count as sysadmin :)
Indeed :D

[Deanos]

Anymore complaints or problems for BTGames????

:confused: :confused: :confused:

[nivek]

Yes....


:(

There are no branches in the Sandton/Rosebank area

[Macguyver1]

well, well .... if it aint the piracy-wanting-to-swap-cd-keys-so-he-can-lan boy :rolleyes:
:D

So I am a pirate for buying an original copy of the game and wanting to LAN at my house, then what do you call someone who buys a pirated version of the game?

[flarkit]

A pirate.

[lilDeath]

So I am a pirate for buying an original copy of the game and wanting to LAN at my house, then what do you call someone who buys a pirated version of the game?
You missed the part where you wanted to swop / share your key with another person's key so you can have 2 keys to LAN at your house :rolleyes:
:D

[Deanos]

Yes....


:(

There are no branches in the Sandton/Rosebank area

We will be getting there soon... Got to get the rest of the country covered... :D

You can always use our online service! We deliver anywhere and fast!!!!

[Kalvaer]

I'd not sell at oloot.com . They don't give you real dollars...only gaming dollars with which to make other purchases on their site. Read the fine-print ;).
and

Ummmmm!!!

OK! What has this got to do with this thread? :confused:Guys look closely and you will see that the little idiot posting here.. is in fact a spam bot.. "It" has 30 posts on the forums and ALL of them are exactly the same, asking about that crappy website.. Hopefully a mod will delete his account and all his posts soon

[Macguyver1]

You missed the part where you wanted to swop / share your key with another person's key so you can have 2 keys to LAN at your house :rolleyes:
:D

I think this is hilarious, I am one of the few S.A gamers who has never purchased a pirated copy of a game, or ever downloaded a game, and your telling me im a pirate for wanting extra CD keys so I cal LAN with my little brothers, the oldest of which is 12 so that would mean I should pay R1200 to play every new game that I purchase.

Im sure you would pay R1200 for every new title right?

[evilspinach]

your telling me im a pirate for wanting extra CD keys:eek: I cannot believe you're asking this question! You "YARRR" with the best of them. Piracy is piracy.

[lilDeath]

and
Guys look closely and you will see that the little idiot posting here.. is in fact a spam bot.. "It" has 30 posts on the forums and ALL of them are exactly the same, asking about that crappy website.. Hopefully a mod will delete his account and all his posts soon
Excellent observation! :rolleyes:

I reported several of his posts days ago but the mods have not done anything yet. This time, I sent a PM this morning to find out what is happening. He must be banned and his posts deleted.

Hopefully the mods will get to it today.

[lilDeath]

:eek: I cannot believe you're asking this question! You "YARRR" with the best of them. Piracy is piracy.
/agree
/GoTeam

:D

[flarkit]

I think this is hilarious, I am one of the few S.A gamers who has never purchased a pirated copy of a game, or ever downloaded a game, and your telling me im a pirate for wanting extra CD keys so I cal LAN with my little brothers, the oldest of which is 12 so that would mean I should pay R1200 to play every new game that I purchase.

Im sure you would pay R1200 for every new title right?

If the licence's cost is included in the full package's price, then that is true. If the publishers agree to sell licences separately, without needing an original copy of the software, then you'd save money.

In the case of NWN2, if you're exchanging licences in order to have 2 copies running whilst having paid for only 1, then you are committing piracy.

[marvelza]

to get back on topic:

i think BTgame are ok-ish, have had a few gripes with them but nothing too majar (for SA anyway). between them and TopCD i get the titles i want more or less as soon as they are available

[Deanos]

to get back on topic:

i think BTgame are ok-ish, have had a few gripes with them but nothing too majar (for SA anyway). between them and TopCD i get the titles i want more or less as soon as they are available

YAY!!! Finally back to the topic!!!

Thanks!

[jphegers]

I sent a email to the branch in Centurion a month ago to inquire about a game in march a
nd has had no reply, i then sent a email to Shannon at head-office on the 5th of may and still i have had no reply. I think their service stinks.

[Deanos]

Why don't you just call them, or check the website???

www.btgames.co.za