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I think all the Vogons are working in the upper echelons at Telkom. Their 'on-the-ground' staff are often very pleasant and try to be as helpful as they can. But the often lengthy and bizarre procedures for ordering, querying and installing an ADSL service leave them powerless to do any real good for customers and have even the most astute technical wizards scratching their heads.
ClassicThen you say a prayer over your router each night and hope that when you wake in the morning the status light will be blinking its steady, reassuring beat.