Telkom on-line billing - Has anyone managed to log in to this?

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bekdik

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I exist only in my own mind ...
I received an email from Telkom telling me that they'd upgraded their on-line billing site and that I'd need to re-register. Which I did.

Having received their authentication confirmation email and gone through the process, I could not log in due to authentication failure.

I reset my password and still can't authenticate.

Knowing it's a Telkom site does not give me confidence that they would be able to create a web app that works, but out of curiosity, has anyone managed to get this to work?
 
Mine worked straight away - all that does not seem to work is the closer minutes used. After phoning telkom's support line I was told that this could take about 48 hours before being transferred to my new profile
 
After re-registering it gave an error twice, then once I logged in it said that that the registration was successful, so i clicked a link and it stated that the registration process was incomplete so I logged out and back in again and it's working fine now.

Did you use you email address or id no. as the username because the usernames have changed to the email address and no longer the id number.
 
mh348 said:
After re-registering it gave an error twice, then once I logged in it said that that the registration was successful, so i clicked a link and it stated that the registration process was incomplete so I logged out and back in again and it's working fine now.

Did you use you email address or id no. as the username because the usernames have changed to the email address and no longer the id number.
Click to expand...

I used email address and have tried resetting a bunch of times. I've also tried using both ie7 and Firefox.

I guess it's personal! :)
 
No Bekdik - it's not only you, I have the same problem... I will try to phone them later this morning...
 
Mine works

I have used Telkom's online account payment since last year. Last week, when I wanted to check up on outstanding payments, I was led into the process of reregistering.

Once thru the process, there were two messages informing me that the work involved in changing the system would be completed by the 19th. Click here to continue. I did, and was then taken to my account details.

Today, I signed on with my new sign on details and was ultimately taken to my account. The process was very, very slow. It took ages for the screens to refresh after each option taken. I hope that this is because the system is new and has not yet been fine-tuned and optimised.
 
I've used mine successfully last year; haven't logged in since they changed the system. I think I better do that just to see whether it works; might just have the same problem.
 
Mine is still working - the site just seems very slow. Closer minutes are also now available.
 
Well first off I got it working and it's very user unfriendly and I don't like the way it looks (not surprising from Telkom).

By the way, how often do they update the Closer minutes? I want to see how many internet minutes I have left and it says that the date minutes were last calculated was 20-02?
 
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