The official email from iBurst wrt extra bandwidth.

  • Thread starter Thread starter kingrob
  • Start date Start date
K

kingrob

Guest
As delivered into my Inbox...

Dear Customer,

We are pleased to inform you that as of 1 April, we will be allocating additional data to you every month, at no extra cost. The free data allocation coupled with Data Carry-Over effectively makes iBurst the most cost-effective broadband provider in South Africa.

We have also introduced a brand new range of package names. As of 1 April, your package will be renamed as follows:

Old name New name Additional New Total

iGo Lite Play Novice 200MB 400MB
iGo Play Classic 200MB 700MB
G1 Pro Intro 500MB 1500MB
G3 Pro Classic 500MB 3500MB
G6 Pro Extreme 500MB 6500MB
G9 Pro Addict 500MB 9500MB

We are working hard to keep improving our service to you and to provide you with more value-for-money.

Warm regards,
The iBurst Team
Click to expand...
 
Hahaha they should have included the fact that are are planning not to work at all on providing you with more value-for-money for the rest of this year.

Not that I won't enjoy my 500mb though...
 
What, my letter looks a bit different!

<quote>

Dear Customer,

We are pleased to inform you that as of 1 April, we will be allocating a further 1000MB of data to you every month, at no extra cost. You'll be pleased to know that the additional data allocation coupled with Data Carry-Over effectively makes iBurst the most cost-effective broadband provider in South Africa.

In addition, as of 1 April, we will be introducing a brand new range of package names and your package will be renamed as follows:

Old name New name Total Data

G1 Pro Novice 2500MB

We are working hard to keep improving our service to you and to provide you with more value-for-money.

Warm regards,
The iBurst Team

</quote>

I like my letter!
 
Last edited:
I received this e-mail aswell...

Can anyone verify if it is genuine, seems so as far as I can see by just looking at headers. I haven't dug deeper, there's no time today.

As for my comments:

Dear Customer,

We are pleased to inform you that as of 1 April, we will be allocating additional data to you every month, at no extra cost. The free data allocation coupled with Data Carry-Over effectively makes iBurst the most cost-effective broadband provider in South Africa.

We have also introduced a brand new range of package names. As of 1 April, your package will be renamed as follows:

Old name New name Additional New Total

iGo Lite Play Novice 200MB 400MB
iGo Play Classic 200MB 700MB
G1 Pro Intro 500MB 1500MB
G3 Pro Classic 500MB 3500MB
G6 Pro Extreme 500MB 6500MB
G9 Pro Addict 500MB 9500MB

We are working hard to keep improving our service to you and to provide you with more value-for-money.

Warm regards,
The iBurst Team
Click to expand...

To be honest this looks like an attempt to pacify the heaps of unhappy people on this forum, it appears to have been targeted to specific subscribers who are members of MyADSL i.e. to shut us up!

iBurst- F***K YOU, you can shove it up your ass! My ADSL line is on it's way!
 
Well if they're trying to pacify us in particular, atleast they're listening :D
 
Ja, seems they do listen but I suspect it's the clout this forum has, and they're trying to either implement damage control or they're trying to stay out of the bad press. Anything is possible I guess. The original 500 megs for contracts only hacked off scores of people far and wide.

It's too little too late, am waiting for ADSL. They pissed me off once too often!
 
Have you seen the new Iburst charges for extra bandwidth? That's enough reason in itself!
 
Yep, but as I've mentioned in the news thread. It's sad that they've increased the price BUT its in-line with the other wireless competitors AND you getting more bandwidth for your buck within the package your in.

You should have an idea of how much bandwidth you use within the first month. If your looking at downloading large amounts I don't think any wireless provider is suitable.
 
For those on contracts who got the 500MB fillup in March, did the bandwidth report at the beginning of the month show:

G3 - 3.42GB or 3.5GB
G6 - 6.35GB or 6.5GB
G9 - 9.28GB or 9.5GB
 
Jongi said:
For those on contracts who got the 500MB fillup in March, did the bandwidth report at the beginning of the month show:

G3 - 3.42GB or 3.5GB
G6 - 6.35GB or 6.5GB
G9 - 9.28GB or 9.5GB
Click to expand...

My G3 showed 3.5GB when I checked after reset.
 
The whole extra bandwidth thing is retarded, the only people scoring from this are the guys at the lower end of the spectrum. G1 M2M get 50% free data...whereas G9 (the new lamely dubbed "Pro Addict") gets about 5% free...

Shouldn't the bandwidth allocation increase per package?
 
Fudzy said:
Yep, but as I've mentioned in the news thread. It's sad that they've increased the price BUT its in-line with the other wireless competitors AND you getting more bandwidth for your buck within the package your in.

You should have an idea of how much bandwidth you use within the first month. If your looking at downloading large amounts I don't think any wireless provider is suitable.
Click to expand...

So because the other wireless providers are ripping their clients off it makes it acceptable for iBurst to do the same?

There is NO justification for the HUGE increases in the after the cap bandwidth prices.

It is not sad, it is an indication of market abuse and lack of authority in the regulator.

Edited to add: I also got my "pleased to inform you" mail to which I replyed with my own, but this got returned as spam (didn't change the subject line nor did I use harsh or abusive language)
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X