pkid
Expert Member
They are useless. MTN took my debit order off yesterday but Sentech couldn't manage to do that. So I need to wait until tomorrow for my new data. They suck so much...
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It is the first of the month and I don't have my new data allocation again!
- Thread starter pkid
- Start date
pkid
Expert Member
So I phone them and I get told that they have given me the 5 gigs but it is not going to show up on the data usage site until tomorrow. Last month there was an issue where people didn't get their data because the first fell on a Sunday so this time they have decided to give everyone their data balance. I have been minimising my Internet usage because I am into the magic R1 a meg scenario. So do I believe what they say or do I hold back again? I am guessing that another R1000 account is going to be heading my way...
pkid
Expert Member
I got my data! Yeah!
R1/mb ?? Thats ridicilous. Did you know, you could use your cephone, with a Virgin simcard @ 50cents/mb. Your cellphone's connection speed is actually faster than Sentech's 128kbps and its wireless. After my Sentech signal disappeared into thin air, I used my cellphone, while waiting for Telkom to install my adsl. This means that I ended up using the cellpons gprs for a few months and was actually pretty impressed with it.
gertcoetzee
Member
- Joined
- Sep 6, 2006
- Messages
- 14
- Reaction score
- 0
I WROTE TO SENTECH'S CEO
Unacceptable Service
I refer you to your letter of 10 January 2007, in which you aplogised for the “completely unacceptable service” Sentech Users received due to the billing department’s incompetence.
They have yet again failed to do a debit order run which means that myself and presumably thousands of other customers sit without service today.
This I established after arguing with an unhelpful Mr Garth Fox at the customer service call centre, who refused to put me through to Mr Pieter Langa, the manager for the day.
Mr Fox eventually conceded that my complaint was one of many similar complaints, and that I will not be helped before the 2nd.
I demand to be refunded a 1/30th of the monthly payment for my accounts gertcoetzee, aneen and estel.
Yours in disgust (again)
Dr GJ Coetzee
AND THE REPLY I GOT:
Dear Dr Coetzee
Re: Cancellation of MyWIRELESS MONTHLY SERVICE AGREEMENT between Drs.
Coetzee & Van der Merwe Inc. and Sentech Limited ("Agreement").,
With reference to the Agreement and in accordance with our rights contained in clause 4 of the Terms and Conditions, we hereby give you written notice of our intention to cancel the Agreement pertaining to all 3 (three) services described below:
***
Please note that the effective date of cancellation will be 30 June 2007.
Yours faithfully
Vimla Redd
Sentech Legal Department
Unacceptable Service
I refer you to your letter of 10 January 2007, in which you aplogised for the “completely unacceptable service” Sentech Users received due to the billing department’s incompetence.
They have yet again failed to do a debit order run which means that myself and presumably thousands of other customers sit without service today.
This I established after arguing with an unhelpful Mr Garth Fox at the customer service call centre, who refused to put me through to Mr Pieter Langa, the manager for the day.
Mr Fox eventually conceded that my complaint was one of many similar complaints, and that I will not be helped before the 2nd.
I demand to be refunded a 1/30th of the monthly payment for my accounts gertcoetzee, aneen and estel.
Yours in disgust (again)
Dr GJ Coetzee
AND THE REPLY I GOT:
Dear Dr Coetzee
Re: Cancellation of MyWIRELESS MONTHLY SERVICE AGREEMENT between Drs.
Coetzee & Van der Merwe Inc. and Sentech Limited ("Agreement").,
With reference to the Agreement and in accordance with our rights contained in clause 4 of the Terms and Conditions, we hereby give you written notice of our intention to cancel the Agreement pertaining to all 3 (three) services described below:
***
Please note that the effective date of cancellation will be 30 June 2007.
Yours faithfully
Vimla Redd
Sentech Legal Department
pkid
Expert Member
Well done Sentech! If they cancel every subscriber's account who complains they will have nobody left. I wonder why their subscriber numbers have fallen like they have and why they don't make a profit...