Axxess 24 hour help line sucks

L

lukev

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Joined
Mar 29, 2005
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Location
Durban, ZA
I registered for an adsl account using their instant activation page, and have been having connection troubles. I called their 24 hour "hotline" 0861 300 900 and waited 5 minutes before hanging up - great support guys.

Also, be warned, they don't use https auth on the page that accepts credit card details when signing up for instant activation :O

Anyone else had hassles getting hold of Axxess support?
 
Extract from the first page on signup:
All our online orders are secured by 128bit encryption supplied by Thawte. If you would like to see the SSL certificate details then please click on the Thawte logo on the left. Since this page is loaded in a hidden frame, you will not see the normal lock at the bottom right of your browser window.
http://www.axxess.co.za/images/ssl.jpg

Our developers are busy redesigning the signup pages so that they are not in IFRAMES. Hope to have that complete within the next week.

As for waiting 5min. I do apologize for this. We have 2 dedicated night shift staff and will be increasing that very soon.
Some times the call volumes do get a bit high in the early evenings and we are aware of this.

If you are still having problems then please PM me your username and I will see what I can do for you.
 
Thanks for the reply Axxess; using iframes is an unconventional way of doing it and the lack of the padlock had me worried.

I was trying to contact you about not being able to connect to my dslam but I think it's a Telkom fault. I'll PM you if it turns out to be an account problem.

Thanks,
Luke.
 
lol, wait 5 minutes or wait until 8 the next morning ?! ;) hmm... I prefer 5 minutes !
 
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