Booted every 1/2 hour for over 24 hrs now

S

Spin99

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I don't know if other users have experienced this but I just can't resist sharing.
I've been getting booted off the iBurst network every 1/2 hour for over 24 hours now.
It happens on schedule.

My machine has been setup many times and checked and re-checked as to being clean of spyware viruses
software conflicts and bad magic spells.

Today the technicians have been trying to convince me to install their USB software again,
the same software that took me more than a month to fully remove as it pollutes my machine.
I have productivity software installed that I do not want to run the risk of jeopardizing. That make sense anyone?

I connect on Ethernet the way I prefer to have network data traffic going though it's recommended hardware route ( Not USB! )
Now my sanity is fine, my setup even better (I can get download speeds of > 900k and a MOS score of 4.1)

** EDIT **

I'm not going to jump into conclusions just yet.
But could iBurst themselves be booting me off their network? I'm beginning to wonder now..
I'm trying a new strategy now (will keep you posted) *scream*

PS I really don't see the point of having the fastest e-mail service in town (1 Mbps)
Not if I can't stay connected any case. Now I just started suspecting something new (oops)
 
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Well I think iBurst decided to sell me broadband in almost exact 30 min portions.
I wonder if it's legal. Also a sign of competence from technical support would be nice.
My setup is 100% the same as when I last connected for many hours.

Let me keep you posted.
 
Just run it through USB man, see what happens. You have nothing to lose really. And I don't see how a small USB driver could screw up your system so badly. :confused:
 
If your connection keeps dropping like that, chances are you are tower hopping.
 
Yeah could be tower hopping as suggested, I don't think iburst would be selective about who they force disconnections on unless they trying to make sure the user is not managing to bypass the bw monitor.
I'm on ethernet through my router.

I still have the same IP that I had since friday as I forgot to disconnect at midnight, but it seems all my leftover bw from last month got carried over.
 
My connection also drops at twenty-past and ten-to the hour, like clockwork. It satrted happening yesterday. Very strange...
 
Hi Gambit23.

There you go that's exactly it. It started yesterday as well here.

Except it seems to be less clockwork since I connected about 1 hr ago.
It was on 39 mins first time, 26 last.. this is the weirdest thing ever.

Can I ask what area you're in and if you're using your NIC or USB?
Feels like sabotage lol. Looks like it's nothing to do with our machines though.
Have you done the latest Microsoft updates? Have you changed monitors?

I think iBurst is trying to get rid of us (?)
Any case fellow condolences here :cool:
 
I agree with MrH. It could be a way to ensure that we don't bypass the bw monitor. By dropping the connection every 30 mins, they have a guarantee that the user will be throttled.
 
GBM, I can understand them doing that when it gets past the middle of the month, but it seems from what Spin99 is saying it's been happening since yesterday and continues to happen today.
Still a poor way of trying to correct the bw monitor problem if this is what they are doing.

Yet mine has not been affected at all which seems to indicate they ARE been selective if it is not tower hopping.
 
I'm already preety disappointed at all this.
I don't see how I'd bypass any of the monitors since I'm on one of the iGo packages and
purchase a GB at a time every month for a while now.

So whatever the reason, it's iBurst's fault and I'm not impressed at all.
Imagine playing online games in 1/2 hour. Having to connect to check your mail.
Updating your software manually. Having to resume downloads.
Back to dial-up anyone?

It stayed on 23 minutes this time. I'm beginning to wonder if getting iBurst was a mistake altogether.
This is about just as annoyed as I've ever been with an internet connection, dial-up and all.

I'll be available for a technicians visit during the week.
They have promised to call me after all. Sunday I'm off.
I wonder if there's other broadband offerings that fit the budget like this one?

Beware of the 30< min portions iBurst might decide to sell you Internet access in !!!
 
Spin99 said:
I wonder if there's other broadband offerings that fit the budget like this one?
Click to expand...

When you start asking questions like that, it's clear to me that you didn't do your homework. Of course there are other broadband offerings that fit the budget. :rolleyes: iBurst is certainly not the cheapest form of broadband internet, in fact, they are one of the most expensive companies around! Even Telkom's WiMax has beaten the iBurst pricing. ;)
 
It's a very good product and technology. The only problem is that it's being run by incompetent people who don't know jack about managing a business.
 
I'm using a USB modem and all my software is up to date. Everything is the same as it was on Friday so why would there be a problem now? This leads me to believe it is Ibust effing up. Oh, and I'm in Pretoria and according to utTraceStar I'm connected to tower 16(unknown tower).

And as to the BW monitor, why would they do that at the beginning of the month, even if you do get the claimed 1Mbps speed you're going to have struggled to hit your cap at 02:00 on the first of the month.

With regard to bugdet, I won a six month contract in a "lucky" draw so I suppose I can't complain too much :).
 
I'm with you Gambit23. I wonder if there's more people?
I'm now back to regular, periodic periodic disconnects that is (every 30 mins)
Exact same problem. Yes I'm sure it's them effing up. Could the modem be bust?

When I get past my bandwidth on iGO I don't get throttled, rather booted and
unable to log in. I still prefer it because of the low overhead but it ends up costing more going 1 GB at a time.

So I really don't think it's got anything to do with people abusing their caps.
My PC is also definitely fine and I'm not going to bother there's nothing to fix.
Let's hope iBurst can sort this, not going to vent any more.

Their online tech support has been unable to help me sort this.
I hope they're coming over to test your modem as well.
Getting pretty good signal here, not always as good as in my first post, but that doesn't seem to be the problem.

It's a problem with their setup and it would be nice if they admitted to it.
I'd cancel but I appreciate their putting a tower in this area.

On the meantime I'm keeping an eye on WiMax already..
 
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signalow4.jpg

Here's a screenshot of my current signal (not too hot tonight)

I wonder if there's anything unusual about it?
Using utTraceStar. Not sure it looks healthy with the constant red lines or
if it's a characteristic of wireless connections.

I'm not tower hopping btw
Or my modem's bust? It's wait and see I think.
 
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I can't figure out why you guys are wasting your time with iburst iGO package, you could get a "do Broadband level 1 package" that consists of a 384kbps ADSL with a 1GB cap at R199 total per month (you still pay your normal phone line rental) as long as you already have a phone line, and if you do the self install you get a free modem within a few days with no connection costs and most importantly no contract.

http://www.do.co.za/broadband/index.html

The only reason for going with that iGO package is if your line does not support ADSL.

EDIT: R279 and might be R199 beginning of August pending ICASA approval.
 
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Looking at your screenshot and if you were not downloading at the time when you took the image, you surely have a RF issue...

Your signal variation should be in the region of 5 dB, with the amount of information supplied by you I would agree with MrH – you are indeed tower hopping.
 
I'm not on an iGO package, whatever that is. I've got a 1.2GB "play extreme" package and why pay R279 when you've got it for free. That's why I say I can't complain too much but it is still bloody annoying to be disconnected every half hour.

If by tower hopping you mean that the tower you're getting signal from is changing, then that is not the problem because I stay connected to one tower constantly with a constant signal strength of about 90dB. Not great, but I think my tower doesn't get too much traffic because I get speeds up to 600Kbps sometimes. And why would it happen precisely every half hour?

I unfortunately won't be home during office hours to get my modem tested so Spin99, will you let me know if it has something to do with your modem. I doubt that's the problem though. In the meantime I'll just reconnect every half hour :rolleyes:
 
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