Cancelling a contract???

Did you buy the modem at the beginning or is it part of the contract? I would imagine its easier to get out with a fully paid for modem than without one. Unfortunately that still leaves you with an expensive, single use communication device. But it's okay, you can sell it on hellburst after you leave a rant :D
 
Refer to my Bewgol message

Hey,
The best idea is just to prevent them from debiting your account and terminating your contact to eliminate future self-falsified facts and hassles from them.
 
They never guaranteed speed throughput so I doubt you could cancel on the back of that basis. I suspect that they never guaranteed that all ports (even if shaped) would work. I wish you well in your fight and hope you succeed.

I never even bothered to try and sell my modem.
 
dracolusus said:
I still how 11 months left :(

Does anyone have a copy of this alleged contract they keep talking about?
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Also just found out, ON THIS FORUM, that is at the end of the pdf contract you signed up on. Strange that the tele sales people don't bring this under your attention or to highlight the important clauses that will affect you???
 
not to be a spoilsport but surely you read the terms and conditions of any contract you sign?
 
What about those of us that signed up during the beta phase? I don't even remember signing any papers - I "signed up" over the telephone.

Just curious - I'm about to move to a plot that has line-of-sight with the Midrand tower. Wouldn't want to waste the opportunity. ;)
 
personally I feel if a user signs a TOC according to the currenet TOC then they are bound to the current TOC and not future ones... what if I sign up a 24 month contract for "64k access after you've been capped" and in say 2 months time they change to the TOC to "NO 64k access after you are capped"? I feel that as a user I have the right to cancel my contract as the new TOC contridicts what I signed up for...
 
From the ibust website:
9.4 Service Provider may change the terms and conditions of this agreement as a result of changes in taxes, laws, regulations, the terms and conditions of the licence issued to WBS, the terms and conditions of any agreement between WBS and Service Provider or any circumstances or events similar to the foregoing. Service Provider shall notify the subscriber of any changes as contemplated herein in writing.
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Now that F###s you over.

WTF?!?!?

We can change it when tax laws change, um when radio licensing changes, um "or any circumstances" meaning whenever the fuk we want. :eek:

Good going, why not just say that in the beginning? Why hide it in the middle of the paragraph?

And this is also really cute:
4.11 The subscriber indemnifies and holds the Service Provider harmless for any loss suffered as a result of incorrect amounts being debited in respect of applicable charges.
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Meaning they can charge whatever the fuk they want. :eek: Your problem not theirs. Who cares if they debited you before the date you chose and the debit order bounced and you got a R100 penalty?
 
there is one loophole I saw, which is they have to inform you in writing which they obviously don't do.

the only suggestion about the second part about the payments is to stop the debit order and pay them yourself this way you protect your right from them stealing your money which they obviously do. this will also give you the evidence you'll require two years down the line when you wanna cancel and they tell you "U OWE US A **** LOAD OF MONEY".
 
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They might as well only have clause 9.4 in their contract as it covers their butts and screws the customer completely.:eek:

Like Raithlin I also never saw or signed any contract or for that matter never signed for anything including the modem.
 
While I think they have tried to cover themselves, I do think that a material change in the terms and conditions could have a reasonable chance of legal challenge. But I'm no lawyer.
 
I spoke to the guy in charge of our companies legal matters. He told me that anybody stupid enough to sign a contract that says it can change when it wants sign away their entire footing.

I am afraid ibust have every legal right to do whatever they want. And I hate them for that.
 
One good thing thats come out of this and that is not one person or company that I know or have dealings with will ever consider getting iburst.

This sort of company should not exist in this country trapping the unsuspecting masses into something that could make their lives very costly and unpleasant for years to come.:mad:
 
I have to agree with you MrH - it seems currently in SA it is best not to have any form of contact with any service provider as the service, contract and provider changes without your knowledge; however the fee seems to stay (upwardly) stable.

It is time for someone to seek legal recourse – If there are enough users that would be interested, we could have a lawyer look at the validity of the contract under the current circumstances.

If you are willing to contribute; let me know by sending me a PM and I’ll report back on the cost involved.

Regards

M
 
urm that TOC was never in my contract when I signed up on the initial release of iburst...
 
i wonder how many cancellations vs new subscribers iBurst has had in the last 2 or 3 months?

Perhaps RPM or one of the MyBroadband admins could fish that info?

i'v been bitten by Sentech & iBurst - quite frankly, i'm now anti-ANY-wireless offering. It might sound old fashion and arcane but.. CABLE IS KING!
 
naeem said:
i wonder how many cancellations vs new subscribers iBurst has had in the last 2 or 3 months?
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There's bound to have been more new subscribers than cancellations over that period, you must remember not everyone knows about this forum when they first see/hear the iburst adverts and many just go and sign up not realizing what sort of company they are dealing with.

Sorta reminds me of those gyms/fitness clubs that took a lot of people for a very expensive ride with their contracts.:rolleyes:
 
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