EXTREME BAD CUSTOMER SERVICE from NO WIRE(sentech)!!

each time when i called the no wire after hour support regarding with the technical peoblem they always says its not their responsibility, then why the hell they have this after hour support line if they can't help ? i mean i paid 500/m for using their service and i don't get any technical support after that? even with my no wire sales agent scot davies who is the one that i signed up the contract with told me he got nothing to do with sentech's technical problem and i must phone sentech to sort the problem out, excuse me? i didn't signed up with sentech i signed up with no wire! i can't believe that no wire just want people to signed up cotract with them without offering any service afterwards, for example, i phones this no-wire after hour support 5 minutes ago and spoke to a guy by the name ATHIAN, when i told him that i was unable to access my sentech email account, he just HANG THE PHONE DOWN??? what kind of service industry is this??it seems that they don't allow customer to complain when we have problem?! why do they still work there if they don't want to help the customers??? anyways i am switching to iburst now, seen that iburst them self offers a much better service than nowire(sentech)!

Web login: http://mail.sentechsa.com

24-hour call centre: 0860-SENTECH / 0860-736832 (They obviously can't help Nowire clients with admin queries, but you can insist they find the root of your mail problem!)

iBurst email is even worse - haven't you read?!

A number of us have had problems with sentechs mail and the mysterious "Unassigned network address" for quite some time now, NOBODY is likely to repair it, its just easier to use the webmail option nowadays and migrate your mail to elsewhere. Nowire are as much good as a chocolate frying pan! I dont know why they even bother anymore because the moment they have your contract signed you never get any help from them ever again.

haven't i read?! well not only that i have read i have heard from people all over, and the conclusion i get is that: sentech is USELESS!

i am using iburst right now and don't have single problem with it so far, signal is good everything is much better than that sentech/nowire crap!

exactly and when you tell them how frustrated you are they either hang the phone down or says there is nothing they can do about it, and this makes me wonder, why they even bother to have an after hour support line?!

oh ya, and if anyone is looking for a sentech modem please let me know, since im using iburst now i am selling my sentech modem.

I dont mind Sentech at all; and getting another modem for my sister is also fine; how much r u offering for your modem?

you can email me on [email protected] for price and details on the modem thanks.

Thanks for the message Tony. I would like to defend my name in this matter. In all my years of dealing with customer service issues, I struggle to recall such an aggressive phone call. We WILL help anyone that is struggling PROVIDED that the person avoids personal insults and other such tactics and LISTENS to what you are telling them.

To set the record straight, JustConnect is NOT NoWire and we are NOT Sentech. We cannot "fix" the network - all we can do is report the issue to Sentech to ask them to sort it out. I tried to explain this to you several times. We also promised to send a technician out to see you but you didn't want to pay for this. Unfortunately we don't work for free and we cannot be expected to sort out technical issues that could be due to any number of reasons free of charge. Furthermore, you are using pirated software on your machine which can result in problems and this is the negative of using pirated software and again - we cannot sort this kind of thing out free of charge. And if a client wants help but refuses to pay for it, then there is not much I am prepared to do. This is a business and we intend remaining that way!

I am sorry you feel you have been badly treated and I wish you all the best with your new service.

I hope you still remember what you said in front of me when i signed up my contract with you scott, if you have forgotten let me remind you again: you said that if i have any problems afterward you WILL BE ABLE TO SORT OUT ANY PROBLEM for me, and you NEVER mention anything about the extra charge to sort out any technical problems, you then induced me to sign up the contract, and afterwards you neglect all the promised you made before i signed up the contract with you, and i find this is not ethical at all, coz you never disclose these relavant information before i signed up the contract with you!

and 2ndly, i am using an registered version of window xp home edition that come with my laptop when i bought it, so its not PIRATED softewar so please don't use that as an excuse and lie about it! I can show you the xp cd if you want!

Thirdly, i am sure if anyone that signed up a contract with you and not getting any help from you will become very frustrated, but a good service industry will listen to customer's complaint and sort out the problem for them and improve their customer service, which i don't see it happening from you guys at all. I hope you remember one thing, we as customers don't complain for nothing, and if you not prepare to listen to customers and keep on denying your responsibility you will just loose more customers.

Yes tony - we will sort out problems for a fee. R499 a month for internet access AND free unlimited onsite support?!! If you thought that, you were seriously naive. So we charge you a reasonable rate for onsite support. If you think this is unfair, well that's your decision.

It's sad to come back and see that nothing has changed with these guys.
If you can just get yourself ADSL. Support from the Axxess guys is awesome and is truly 24 hrs!