Teltrace call logging system from Telkom

I was wondering if anybody else has used this system before. Here at the office we got it installed into the PBX from Telkom and it logs all calls and the costs on a per user basis.

Each user has a pin code that they have to enter before getting a dial tone.

I check the logs monthly and generate reports but I have noticed some rather strange anomalies. For example there have been a few instances of calls being assigned to the wrong user and a tariff being charged for dialling half a number like 082 1........ without completing the call. I dialled those numbers again thinking that they are perhaps existing numbers...but no show.


I don't trust the system completely at the moment. Has anybody else had problems with it...

Alternative System

Please could you have a look at our management service at http://www.telephone-management.com, it is completely web based and updated with updated Telkom tariffs automatically. We also save our clients an average of 40% of the telephone bill with our cost recovery methods. feel free to take a tour on our website and contact me at any time at lucian [at] teletracer [dot] co [dot] za