Ac****s department debited my acc with R4352.00

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limnos

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I have tried calling to get through to Marsha for the past 2 days now. She apparently is always busy with another client, and I get promised that she will get back to me - and to my surprise, never does! :P

I managed to speak to her 3 days ago when the transaction happened, and she told me part of that 4 clip was for a R2800 modem! Which in actual fact i paid, upfront, in cash in Dec 2004 for my modem! (I do not have the invoice from 3 years ago though)

She told me she would get back to me, and I have not heard from her since!!

What do you gents recommend is my next step for Monday morning?
 
Go to the police station and lay a charge of theft.

Maybe they will listen with a case number instead. iBurst need to be stopped... took them 8 months to rectify my account... and I had to submit proof!
 
If they've debited your account in the past few days then go to your bank and have the debit reversed, and after they've done that cr@p on them for allowing such a large debit to go through in the first place.

BTW which bank are you with?
 
Never been with ibust, don't recommend them to anybody who asks, will never go that route!.

Dude, lay a charge of fraud & theft, and get a lawyer involved.
 
Limnos,

I have had very similar experience to you. They debited my account 12 months after I cancelled my subscription. You cannot rely on reason with this company, so the first thing I would do is go to your local police station and lay a charge of theft. Make sure you get a case number and the officer's name.

Once you have this hand deliver a letter (or fedex it making sure you get a signature) to the accounts dept. c/o of the accounts manager, stating that you have laid a case of theft, quoting the case number, police station and officer's details. This is the only way to get their attention, as they are trying these tactics on a lot of people and actually getting away with it!!

I would also go into your local branch of the bank you use and instruct them to stop all debit order from IBurst. Make sure they understand how serious this is to you and threaten to take you business elsewhere if they don't!

This is the only way you get results from this company, and I consider them in the same league as tow-truck drivers!!
 
MrH said:
If they've debited your account in the past few days then go to your bank and have the debit reversed, and after they've done that cr@p on them for allowing such a large debit to go through in the first place.

BTW which bank are you with?
Click to expand...

Investec, why? Does it make any difference?

Thanx for all your input gents, will let you know what happens tomorrow morning.
 
limnos said:
Investec, why? Does it make any difference?
Click to expand...

I'm not 100% sure but some banks seem to have a problem at reversing debit orders as posted in another thread, I'm with SB and they told me that they can reverse or block any debit order.

Just ask your bank if they can "load" a debit order as well as reversing it.
 
Gather all the pi55ed off iburst people and start a class action lawsuit.
 
Debit order is an evil instruction

MrH said:
I'm not 100% sure but some banks seem to have a problem at reversing debit orders as posted in another thread, I'm with SB and they told me that they can reverse or block any debit order.

Just ask your bank if they can "load" a debit order as well as reversing it.
Click to expand...

We are with FNB and we did exactly that. We even told our so called ISP not to send any debit orders to the bank, for they will not be honoured finish & klaar, untill they resolve the issue's. You don't budget for R349 & then suddenly you have to gough up R6,000. I hate debit orders it looks like they can present any amount & all you have to do is pay-up.
:cool:
 
I had no problem with FNB reversing Ibursts monthly stoporder.The problem is that Iburst is a total mess especially the accounts department.I am glad I went ADSL when I did.Iburst will eventually fold due to their total inefficiency in customer service which is a pity as I hate Telkom and Iburst at the time looked like a reasonable alternative.
 
I stand open to correction (too lazy to do a forum search right now) but as far as I remember the customer who had problems reversing the debit order was with Nedbank, it was something about the type or way they put through debit orders that his/her bank could not reverse it.
 
They did the same thing to me R3649 taken off my account. I got FNB to reverse the transaction and then block all future debits.

I went to their accounts department personally as well, don't waste your time they are just as incompetant in person. Rather cancel and go with ADSL or HSDPA instead
 
Csnoopy said:
We are with FNB and we did exactly that. We even told our so called ISP not to send any debit orders to the bank, for they will not be honoured finish & klaar, untill they resolve the issue's. You don't budget for R349 & then suddenly you have to gough up R6,000. I hate debit orders it looks like they can present any amount & all you have to do is pay-up.
:cool:
Click to expand...

The debit orders I have in overseas bank accounts are completely different.. when you sign the order, the person who receives the cash cant increase the payment... only decrease... debit order/stop order combination.

I wish SA would implement this.
 
Ricard said:
The debit orders I have in overseas bank accounts are completely different.. when you sign the order, the person who receives the cash cant increase the payment... only decrease... debit order/stop order combination.

I wish SA would implement this.
Click to expand...

Yeah I know what you mean not to mention UK offers 100% free banking! SA is a bit slow to adopt anything that will cost money to implement or change :/

I have been here for 3 years now again and I'm moving back to UK beginning next year. There really just isn't any money to be made unless you have a degree...and even if your do isp's and internet in general just sucks here. Everything seems to be overpriced and ppl underpaid :/

iBurst tried to take money form my account on the 26th a few months ago...of course I didn't have enough cash in my account so not only wasn't iburst paid that month but I had to pay some penalty fee at my bank -_-
 
I'd love to join your case.
I think we should all team up and take these corporate crooks down.
Companies cannot do what iBurst keeps doing.

I closed my bank account recently - want to see what they're going to debit now haha.
Even so I've been billed three times for this month's installment (after payment) and had my access cut off once.
I think they blocked my e-mail as well.

Note: I'm NOT paying for next month again.

I do want to use the bandwidth I pay for anyhow, and keep hoping that I don't get denied access to that.

Customer care doesn't answer the phone.
It's been a long time since iBurst technology has been in the hands of idiots.
I hope you take them down. Please reply if you'd like me to join in your case.

I have some outrageous very interesting statements they keep posting me monthly.
Also have proof of every monthly payment since beginning of my subscription.

With iBurst I recommend paying for your account by direct deposit.
On the other hand once I've figured that I can't bother to change ISP.
It works and it's been somewhat fine for now.
 
I wonder if I can lay a case of attempted extortion against them using e-mail as evidence?
I'm ready to go down to the Police station.

Any advice?
 
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