Suggestion: Flood ICASA mailboxes with complaints..

Suggestion:

Could someone please get the email address for complaints at ICASA and let's just choose a day, let's say next week Friday where every member on MyBroadband sends a complaint against Telkom to ICASA and let's flood there mail server.. While we at it, let's do it once of twice a week till we get some results from them..

I hate them for not doing anything

Who would be up for it...

Im ampt....maybee some1 could draw up a draft email so all we need to do is copy the email and add our names...That will make is much quicker and easier for every1 to send the complaint and will encourage busy people to also participate

yes lets do it

I'm willing

headstrong said:

Im ampt....maybee some1 could draw up a draft email so all we need to do is copy the email and add our names...That will make is much quicker and easier for every1 to send the complaint and will encourage busy people to also participate

Click to expand...

Clever idea if we can get a draft email for people to just put their
Name, Surname, Email and contact details should ICASA need to contact you..


Will have to put a thinking cap on.. Anyone more clued up on legal matters willing to draw up such an email... Plzzzzz feel freee to help...

I'm game and as long as they're all legitimate complaints ICASA can't claim we're wasting their time.

I don't suppose spamming them with a million emails an hour would be legal, would it?

We mustn't just talk about it though. We must actually do it.

bwana said:

I'm game and as long as they're all legitimate complaints ICASA can't claim we're wasting their time.

Click to expand...

I'm in!

Perhaps the mail should address some of the top atrocities? eg:
1: Benchmark reports for LLU
2: Local capping
3: 'Do Broadband' vs their AUP
4: Compulsory analogue line rental on top of ADSL (makes me naar)

Sticky this so all can see.

A template will help a lot.

I'm in as well.

I'm in. [email protected] (according to their website)

I did not mean that we should spam them, but everyone with complaints should send in their complaints on the same day.
If you got no reply let's say a week later then everyone who got no reply send in their emails again, and keep on doing this till they notice us and are forced to do something about it..

I mean all of us have a valid reason to complain.. We pay so much for our bandwidth and now they can tell us what we can and can not do with it..

In Telkom’s Acceptable Use Policy for ADSL Access Service the company warns, amoung other things, against the downloading of large files or large quantities of files and online gaming as it “may result in excessive data transfer”.

Legal stuff we may not do with our bandwidth:

1) Can't use audio or video streaming service
2) Online Gaming
3) The company continues to prohibit running servers.
4) Mail, News Groups and CHAT programs are also not deemed safe.
5) CCTV - monitor your property from a remote location would also be to much strain on their system.
6) Telkom warns that files with the suffix "avi", "jpeg", "mpeg", "gif", and others which are sent to customers can contain very large amounts of data. - So now they are telling us which type of emails we can and cannot receive..

The list goes on...



Region: Head Office - Johannesburg


Physical Address: Blocks A, B, C and D, Pinmill Farm
164 Katherine Street
Sandton
Postal Address: Private Bag X10002
Sandton 2146
Tel: +27 (11) 3218200
Fax: +27 (11) 444-1919

Email: [email protected]
Map: Download / View Map



For Consumer Complaints: Press Here [email protected]

For more Information, Suggestions, Complaints and Comments regarding "Website Content":
Press Here [email protected]

For Technical Problems (Dead links, missing pages etc.) or Comments: Contact Webmaster [email protected]


Region: Cape Town


Physical Address: No 1 Neels Bothma Street
N1 City
Postal Address: Private Bag X17,
N1 City
Goodwood
7463
Tel: (021) 595 7301
Fax: (021) 595 1793



Region: Port Elizabeth


Physical Address: 63 Mangold Street
Newton Park
Postal Address: Private Bag X6009
Port Elizabeth
6000
Tel: (041) 396 2500
Fax: (041) 365 3998



Region: Durban


Physical Address: 197 Northridge Road
Morningside
Postal Address: PO Box 37853
Overport
4067
Tel: (031) 275 6400
Fax: (031) 208 0278


Region: Bloemfontein


Physical Address: Corner of Koller and Lombard Street
Hilton
Postal Address: Private Bag X20576
Bloemfontein
9300
Tel: (051) 411 5900
Fax: (051) 447 3099

Count me in

I'm in, as bwana says its not spam if its legitimate. Maybe we shouldn't send it all at once though, maybe we should space it out more so they can't just delete them all as a batch?

Some more valid reason to complain about..

UglyKidJoe said:

I'm in!

Perhaps the mail should address some of the top atrocities? eg:
1: Benchmark reports for LLU
2: Local capping
3: 'Do Broadband' vs their AUP
4: Compulsory analogue line rental on top of ADSL (makes me naar)

Click to expand...

Please feel free to add to the list..

So who can draft a template for us?

http://www.howtocomplain.com/info/cl-template.shtml#ser

Complaint about a service provided to you

[Your address 1]
[Your address 2]
[Your address 3]
[Postcode]

[Other contact details you may wish to give, phone, e-mail etc]

[Date]

[Name of contact person, if available]
[Title, if available]
[Customer Services Manager, if you don't have a contact name]
[Company Name]
[Company address 1]
[Company address 2]
[Company address 3]
[Postcode]

Re: [Account number, service provided etc]

Dear [Contact Person or Customer Service Manager],

On [date], I [bought, rented, was provided with etc.] a [service performed etc.] at [location and other details of the transaction].

I am disappointed because [the service you provided, your service etc.] was [unsatisfactory, unfinished, defective etc.] because [state the problem as you understand it giving as much detail as possible]. This is in breach of our contract as laid down by the law.

To resolve the problem I require you to [state the action you require e.g. refund, service performed again, rectified etc.] whilst reserving my right to claim against you. Enclosed is a copy/are copies of the [receipt, contract etc].

I look forward to hearing from you and to a resolution of this problem. I will wait for [set a time limit] before arranging for the matter to be corrected by a third party at your cost or seeking help from [Trading Standards, consumer group, solicitor etc (details of relevant authorities can be found through our complaints procedures section]. Please contact me at the above address or by phone [give numbers].

Yours sincerely

[Sign]


[Print Your Name]

Enclosures: [state documents you have enclosed , if any]
Cc: [Include Name, Company if you want to send a copy of this letter to someone]


General Tips

Try to make sure your letter is sent to the right person or department
Try and keep your letter short
Be polite as sarcasm or rudeness will not help your cause!
Say what you want for your complaint to be resolved
Give a reasonable timetable for action to be taken before you will consider other options
Keep a copy of letters you write

headstrong said:

So who can draft a template for us?

Click to expand...

I'll have a crack at it. Any suggestion posted here will be welcome, but I will start to look at the Electronic Communications Act and some of the areas where our beloved Telkom has risen above the law.

Also, "Telkom's exclusivity rights to SAT3" comes to mind

Edit: beaten too it! Thx Bossman

I will check for some template to work off and then I think we must have like a joint venture in setting up a decent draft for all members to use.

Check u guys tomorrow

Thanks UglyKidJoe and the BossMann