ICASA swamped with Telkom complaints

The total number of complaints received during the last financial year was 924 of which 679 were closed and 245 are pending.
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Closed without resolve, Yes. They just send a e-mail to the effect that Telkom denied the accusation or something stupid to close the case!
 
It is uncertain what the number 34 pertains to and it appears to not refer to a specific complaints category.
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Bribes still outstanding...
 
You know, in a truly open and competitive market, where government doesn't have its fatty fingers stuck in every pie, a consumer wouldn't complain to ICASA. Instead they would complain to that company directly and if that didn't work, move on to the competition with the telco loosing business. I know that's what I did in Germany once. Problem solved.

Government needs to stop messing with the ICT sector. Period.
 
What are we going to do?

It would seem to me that you (RPM) are preparing us for an obvious negative response from the CCC regarding the uncapping of local bandwidht? Probably because you are use to loosing, or just because we did not prepare well enough for the CCC... (having no legal representation present is just silly)

The questions is; What are you going to do for us in escallating the problem to the highest level? How are you going to rally the memebers of this forum to setup a class action suite against Telkom?

I received very positive feedback from a few members yesterday that myADSL use to focus on finding solutions, but now we seem to focus on the negative. Since you have been involved and taking the lead on this for many years, what actions are you going to take on this? :rolleyes:

Do you have a plan? How can we help you execute it?
 
pope24 said:
I would suppose that the 679 that were closed may have been duplicates of other complaints or complaints that were not correctly submitted.
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People filing complaints did not comply with the simple submission process:
- Must be filed in all of the 11 official SA languages;
- Submissions must be on government issue rainbow coloured paper;
- It must be noted that any complaints of a negative nature will be deemed as unpatriotic and damaging to the country and will be filed automatically under S for Shredder.
 
Governmental

XCentricdave said:
People filing complaints did not comply with the simple submission process:
- Must be filed in all of the 11 official SA languages;
- Submissions must be on government issue rainbow coloured paper;
- It must be noted that any complaints of a negative nature will be deemed as unpatriotic and damaging to the country and will be filed automatically under S for Shredder.
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Good one. :D
Or File 13 which is the bin.

PSA (Proudly South Africa) has a similar system where after a complaint has been "resolved" the paperwork is filed in a section with other complaints and if they need to look up something the paperwork is still there.
In other words your complaint is resolved according to them, but in case you moan too much they still have the paperwork they can draw on.
So the onus is on you to pursue a conclusion if that makes sense? :D

It is so Governmental. :p Do as little as possible while creating mounds of paper to file, but achieving nothing or very little.
 
Icasa lying again....

ICASA Consumer Complaint Ref CT/G362/07
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That is my complaint reference number. I complained about all 3 of the things they said nobody complained about. Local bandwidth capping, illegal shaping and the lack of service level agreements.

It should also be noted that I had to send the email to Icasa FIVE times to get the reference number.
 
Rooi Willie said:
It would seem to me that you (RPM) are preparing us for an obvious negative response from the CCC regarding the uncapping of local bandwidht? Probably because you are use to loosing, or just because we did not prepare well enough for the CCC... (having no legal representation present is just silly)
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True true, i am sure they don't work for free and unlike telkom (which has a virtually unlimited budget) some people can't afford legal representation

Rooi Willie said:
The questions is; What are you going to do for us in escallating the problem to the highest level? How are you going to rally the memebers of this forum to setup a class action suite against Telkom?
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Nice idea. Class action only works in USA

Rooi Willie said:
I received very positive feedback from a few members yesterday that myADSL use to focus on finding solutions, but now we seem to focus on the negative. Since you have been involved and taking the lead on this for many years, what actions are you going to take on this? :rolleyes:
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The more people who know about telkoms bad deeds the better.

The Annual Report indicates that there were no complaints regarding ‘ADSL Local bandwidth capping’ which is most likely untrue as ICASA has itself held hearings into this issue which stemmed from complaints about non-compliance with this regulation.

The report also indicates that there were no complaints about ADSL Port prioritization or ADSL Service Level Agreements which once again is highly questionable.
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This is biggest load horse crap i ever heard! People have complained about this!!!!!

Time to start a mass action and email icasa about this!
 
DraK said:
Rooi Willie, do you work for Telkom?
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You are the second person to ask me this question...:confused: My question is what gives you that idea?

I don't necessarly dislike the company quite as much as most of the members in this forum, but that does not mean I work for them. I have no personal experience that leads me jump on the "bag waggen" and call them names...:rolleyes:

Telkom is not all bad as most would like to believe. :p Most of us use their technology to converse on this forum, for that they never seem to get any credit. Having said this; they have to do much more in terms of price, service and overall integrity. :sick:

The answer is: No
 
Rooi Willie said:
Most of us use their technology to converse on this forum, for that they never seem to get any credit.
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Most of us would definately not be using 'their technology' if we had a choice.

Bear in mind that Telkom didn't invent any of this technology, but they have free reign to rape and pilliage our country by being the only supplier.

Basically, all of us here who think that Telkom suck have very good reason to.
 
Rooi Willie, its "band wagon"....

Youe defend them very well.

We all have issues with Telkom and the general state of ICT in this country..

I have had my run ins with them and I think there service is terrible, personal experience, this does give me the right to moan and slate them... They charge for a service and are therefor obliged to deliver it... If I don't pay they will set lawyers on me...

Its all a game of respect, this is something Telkom does not have.

I will slate iburst the same for poor service and product, so I am not a "hater" as you put it, rather a disgruntled consumer.

We have all on this forum voiced our opinions in what i deemed the correct forum and channels, unfortunately it continuously falls on deaf ears. There is no representation here and the companies involved do not respond to emails or telephonic conversation.

ICASA and the ASA have got hundreds if not thousands of complaints, yet are useless at protecting the consumer or there best interests.

You can come up with a route for us all to follow and get a response, we will all follow, untill then, let us have our say, we earned that right
 
Rooi Willie said:
It would seem to me that you (RPM) are preparing us for an obvious negative response from the CCC regarding the uncapping of local bandwidht? Probably because you are use to loosing, or just because we did not prepare well enough for the CCC... (having no legal representation present is just silly)

The questions is; What are you going to do for us in escallating the problem to the highest level? How are you going to rally the memebers of this forum to setup a class action suite against Telkom?

I received very positive feedback from a few members yesterday that myADSL use to focus on finding solutions, but now we seem to focus on the negative. Since you have been involved and taking the lead on this for many years, what actions are you going to take on this? :rolleyes:

Do you have a plan? How can we help you execute it?
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As with Your other post You seem to have quiet a lot to say and AGAIN, I ask you what is the plan(s) or action you refer to. Again I ask You, seems that you have so much energy as we all had in the past, WE all are awaiting your leadership as you criticize the way MyADSL do it. I also have a notion you are pro TELKOM somehow, Yet your leadership plan is still lacking. Now instead of all the big words and criticism we await your plan of action. NOT DREAMS, we are past that stage. LEADER SHIP! ACTION! We await your plan. Words is Eassy to utter, now for your plan please!
 
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Rooi Willie said:
Telkom is not all bad as most would like to believe. :p Most of us use their technology to converse on this forum, for that they never seem to get any credit.
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bless them for giving us the opportunity from the goodness of their hearts.
 
The Annual Report indicates that there were no complaints regarding ‘ADSL Local bandwidth capping’ which is most likely untrue as ICASA has itself held hearings into this issue which stemmed from complaints about non-compliance with this regulation.
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:mad:

I have 2 sent emails with "Ref #CA/WC854/06" in the subject line, the first was sent on 2007-06-01 and the second on 2007-08-10, in support of Tommygun's complaint, and [email protected] didn't bother to reply to either of those emails, and they did not bounce back either.
 
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