Dear Hendrik ([email protected])
IN SHORT BEFORE YOU READ FURTHER;
After six months of deliberation, sending emails confirming account closures AND paying settlement amounts; Virgin Mobile incompetently without authorisation deducted money from my Credit Card; After escalating this to Mr Hendrik van Aswegen their accounts department manager, I got a response back in which we agreed that I will supply him with all my communications that i've had with VM over the past 6 months; I sent the information with them; along with the following letter -
Email dated 5 December 2007 sent to Hendrik van Aswegen
Thank you for hearing me out and exerting yourself to resolve my complaint – this however does not make-up for the amount of incompetence that I have had to face when communicating with Virgin Mobile in South Africa.
In our conversation I explained to you my frustration having found that after much deliberation Virgin Mobile out of the blue without any type of authorisation withdrew money from my Credit Card – this is considered Theft and Fraud, the last time I checked.
I wish I had the time to go to the police to lay down a charge of theft; however within reason realising that there might still be some competence left in Virgin Mobile; I expect them to set this right.
When I mention set this right; I do not mean to say; give me back the money they took; as a South African consumer I expect Virgin Mobile to explain to me why – out of the blue – they debited my account i.e. and investigation should be launched an a report on what exactly happened should be published publically explaining to other South African Consumers why Virgin Mobile went as far as stealing money from their customers through their incompetence.
That report should also reflect was corrective action they intend on taking to ensure that this does not happen again.
I believe that it is time that the South African consumer should raise his/her voice against the horrific levels of customer service that companies are getting away with.
This thread will happily await their Feedback and it is preferred that Virgin Mobile communicate through this thread, not resorting to any PRIVATE emails any longer; because I believe that this is now a PUBLIC issue!!!!!
Original issue logged on hellopeter; located here
http://www.hellopeter.com/the_comment.asp?recid=119231
IN SHORT BEFORE YOU READ FURTHER;
After six months of deliberation, sending emails confirming account closures AND paying settlement amounts; Virgin Mobile incompetently without authorisation deducted money from my Credit Card; After escalating this to Mr Hendrik van Aswegen their accounts department manager, I got a response back in which we agreed that I will supply him with all my communications that i've had with VM over the past 6 months; I sent the information with them; along with the following letter -
Email dated 5 December 2007 sent to Hendrik van Aswegen
Thank you for hearing me out and exerting yourself to resolve my complaint – this however does not make-up for the amount of incompetence that I have had to face when communicating with Virgin Mobile in South Africa.
In our conversation I explained to you my frustration having found that after much deliberation Virgin Mobile out of the blue without any type of authorisation withdrew money from my Credit Card – this is considered Theft and Fraud, the last time I checked.
I wish I had the time to go to the police to lay down a charge of theft; however within reason realising that there might still be some competence left in Virgin Mobile; I expect them to set this right.
When I mention set this right; I do not mean to say; give me back the money they took; as a South African consumer I expect Virgin Mobile to explain to me why – out of the blue – they debited my account i.e. and investigation should be launched an a report on what exactly happened should be published publically explaining to other South African Consumers why Virgin Mobile went as far as stealing money from their customers through their incompetence.
That report should also reflect was corrective action they intend on taking to ensure that this does not happen again.
I believe that it is time that the South African consumer should raise his/her voice against the horrific levels of customer service that companies are getting away with.
This thread will happily await their Feedback and it is preferred that Virgin Mobile communicate through this thread, not resorting to any PRIVATE emails any longer; because I believe that this is now a PUBLIC issue!!!!!
Original issue logged on hellopeter; located here
http://www.hellopeter.com/the_comment.asp?recid=119231
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