<i><font size="2">Hans van der Groenendal, head of corporate communications, was quoted in a local newspaper saying ADSL was better suited to big business. Is this why there is a 3 Gb data cap on the service? Horton says it is capped to discourage big business from using it. She was horrified by the lack of customer service and took up the gauntlet. </font id="size2"></i>