savage
Expert Member
Hi All,
Allot of people is starting to wonder where our VPN Services are... Well, rest assured, things are still coming and still happening. We do have a enormous amount of current pending issues and services (Including Wireless in the foreseeable future, and we are also currently testing Ethernet over Power with Eskom in two closed locations), all taking allot of time and allot of work.
Allot of our deals directly depend on services from Telkom and Sentech. Telkom however, seemed to have gotten confused. We have applied for and told them in August already that we wanted a line to be installed at the end of the month and all the relevant applications has been provided at the beginning of September. Unfortunately, Telkom seemed to have "lost" this completely and on approximately the 22nd of September, we where informed by our regional Telkom manager that there is no ways that they can provide the line by the end of the month. This is obviously a BIG problem. Not only to us, but to our users as well. We do understand that everyone is waiting for the service, and that every one is capped and desperately looking for alternatives. We WILL provide them, and rather soon.
Due to the current standing with Telkom on their "provisioning" of service, we have immediately opted to go with customized solutions provided by Sentech. Sentech will be installing a 1.5MBit Satellite link at our premises within the next 10 working days at which time we will launch the VPN Services. Unfortunately, this does impact slightly on our service offering and hence this message:
<ul>
<li>The service will not and can not be optimized to use with Gaming, due to the high latency involved with Satellite feeds.</li>
<li>The service will be extremely good for browsing, P2P Application, and high bandwidth applications.
<li>The service will be extremely good for businesses wanting to provide hosting facilities on their ADSL infrastructure - provided that they have the proper equipment at their side (MegaLAN does not and will not support CPEs - Customer Premises Equipment).</li>
<li>64k to 256k VPN Services will launch the moment Sentech finalized the Installations (+- 10 Working Days). We expect to receive a accurate installation date within the next 48 hours.</li>
<li>Unfortunately because it is a non-standard service we requested from Sentech, it may take a few days longer to receive customized solutions such as our IP ranges that we required. All users with 128k and up services will get Static IP addresses, but they may not be available immediately - please bear with us!</li>
<li>Because we are no longer using Telkom for services, we are unable at this stage to purchase and resell Telkom ADSL or Dialup Accounts. The provisioning of these accounts are on hold until further notice. Should you require a account, please proceed to the cheapest "ISP" (Telkom currently?) of your choice and get a ADSL Account.</li>
<li>Should only "local gaming" be used by the Customer, downloading 500GB of Data over a VPN and playing online with your ADSL account WILL NOT affect your speeds. Telkom enforces caps on International routers only and thus you will still receive your 50ms ping on local Counter Strike Servers.</li>
<li>For residential users, we will provide 20MB of web & mail space on a virtual host of their choice (i.e. www.acme.za.net) on <b>all</b> of our services. If there are costs involved for the registration and/or transfer of a domain, the user will be liable for them.</li>
[*]Should you require "low latency" International paths, sorry.</li>
</ul>
Latency wise whilst VPN Services is enabled by customers, a latency in the region of 700ms to 900ms can be expected for both Local and International sites. However, when downloading or browsing latency plays a very insignificant role and thus it will not affect any users. For any users that requires CONSTANT low latency networks, sorry - our services is not for you. We may at a later date proceed to get infrastructure from Telkom again to over come this, but at this stage it is not viable to do so, due to costs and "attitude" from Telkom towards MegaLAN.
We ask that all users possibly wanting to make use of the service, please complete and send application forms as soon as possible (http://www.megalan.co.za/Application.doc). We will give all customers with completed applications prior to the launch, a 7-Day fee trial once the service is available, after which each and every customer will have the choice to proceed with or terminate the service, no questions asked. Should you thus possibly be interest in the service or not sure whether the service will be good enough for you, please complete a application in any case. You do still have time to cancel it should you not be satisfied.
Lastly, if you have completed and faxed an application form. We have received it, and we WILL notify you immediately once the service is available. Calling us asking "did you receive my application", or "is the service available yet" is not required. If we have not contacted you please presume that everything is in order with your application and that you will be notified when the service is ready and available. We have done extensive testing (more than 4 months) and are extremely happy with the service as we planned it. All we need now is to upgrade connectivity and add the users to the system. Please be patient!
Provided Sentech doesn't drop us like Telkom did, everyone <i>should</i> be online and seatled within the next 10 working days.
Allot of people is starting to wonder where our VPN Services are... Well, rest assured, things are still coming and still happening. We do have a enormous amount of current pending issues and services (Including Wireless in the foreseeable future, and we are also currently testing Ethernet over Power with Eskom in two closed locations), all taking allot of time and allot of work.
Allot of our deals directly depend on services from Telkom and Sentech. Telkom however, seemed to have gotten confused. We have applied for and told them in August already that we wanted a line to be installed at the end of the month and all the relevant applications has been provided at the beginning of September. Unfortunately, Telkom seemed to have "lost" this completely and on approximately the 22nd of September, we where informed by our regional Telkom manager that there is no ways that they can provide the line by the end of the month. This is obviously a BIG problem. Not only to us, but to our users as well. We do understand that everyone is waiting for the service, and that every one is capped and desperately looking for alternatives. We WILL provide them, and rather soon.
Due to the current standing with Telkom on their "provisioning" of service, we have immediately opted to go with customized solutions provided by Sentech. Sentech will be installing a 1.5MBit Satellite link at our premises within the next 10 working days at which time we will launch the VPN Services. Unfortunately, this does impact slightly on our service offering and hence this message:
<ul>
<li>The service will not and can not be optimized to use with Gaming, due to the high latency involved with Satellite feeds.</li>
<li>The service will be extremely good for browsing, P2P Application, and high bandwidth applications.
<li>The service will be extremely good for businesses wanting to provide hosting facilities on their ADSL infrastructure - provided that they have the proper equipment at their side (MegaLAN does not and will not support CPEs - Customer Premises Equipment).</li>
<li>64k to 256k VPN Services will launch the moment Sentech finalized the Installations (+- 10 Working Days). We expect to receive a accurate installation date within the next 48 hours.</li>
<li>Unfortunately because it is a non-standard service we requested from Sentech, it may take a few days longer to receive customized solutions such as our IP ranges that we required. All users with 128k and up services will get Static IP addresses, but they may not be available immediately - please bear with us!</li>
<li>Because we are no longer using Telkom for services, we are unable at this stage to purchase and resell Telkom ADSL or Dialup Accounts. The provisioning of these accounts are on hold until further notice. Should you require a account, please proceed to the cheapest "ISP" (Telkom currently?) of your choice and get a ADSL Account.</li>
<li>Should only "local gaming" be used by the Customer, downloading 500GB of Data over a VPN and playing online with your ADSL account WILL NOT affect your speeds. Telkom enforces caps on International routers only and thus you will still receive your 50ms ping on local Counter Strike Servers.</li>
<li>For residential users, we will provide 20MB of web & mail space on a virtual host of their choice (i.e. www.acme.za.net) on <b>all</b> of our services. If there are costs involved for the registration and/or transfer of a domain, the user will be liable for them.</li>
[*]Should you require "low latency" International paths, sorry.</li>
</ul>
Latency wise whilst VPN Services is enabled by customers, a latency in the region of 700ms to 900ms can be expected for both Local and International sites. However, when downloading or browsing latency plays a very insignificant role and thus it will not affect any users. For any users that requires CONSTANT low latency networks, sorry - our services is not for you. We may at a later date proceed to get infrastructure from Telkom again to over come this, but at this stage it is not viable to do so, due to costs and "attitude" from Telkom towards MegaLAN.
We ask that all users possibly wanting to make use of the service, please complete and send application forms as soon as possible (http://www.megalan.co.za/Application.doc). We will give all customers with completed applications prior to the launch, a 7-Day fee trial once the service is available, after which each and every customer will have the choice to proceed with or terminate the service, no questions asked. Should you thus possibly be interest in the service or not sure whether the service will be good enough for you, please complete a application in any case. You do still have time to cancel it should you not be satisfied.
Lastly, if you have completed and faxed an application form. We have received it, and we WILL notify you immediately once the service is available. Calling us asking "did you receive my application", or "is the service available yet" is not required. If we have not contacted you please presume that everything is in order with your application and that you will be notified when the service is ready and available. We have done extensive testing (more than 4 months) and are extremely happy with the service as we planned it. All we need now is to upgrade connectivity and add the users to the system. Please be patient!
Provided Sentech doesn't drop us like Telkom did, everyone <i>should</i> be online and seatled within the next 10 working days.