to many !@$R$W options on support line...

Necuno

Necuno

Court Jester
Joined
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<rant>

i wonder what happened to the "old days" where you could phone in on vodacom's customer's service and there was few options, but press 0 for operator.

nowadays you have to through ±9 ****ing options then some more and some more and some ****ing more.

i all i wanted to know is what should i do if my sim card can't be unlocked via the puk code, because it kept on saying code error eve if i carefully made sure that the puk was as it was provided to me and my new sim card code exactly as it should be each time.

....is there still a number which i can call if my cell phone is fubar without having to go through a bloody anal probe ?

</rant>
 
The obviously (internally) have people assigned / trained in certain issues.
At the end of the day, the menu option is supposed to help but most of the time, I find it doesn't work.

Personally, I prefer to speak to someone who knows what is going on and then have them transfer me to the correct person.
 
gdiza said:
At the end of the day, the menu option is supposed to help but most of the time, I find it doesn't work.
Click to expand...

same here. the helpful menu is actually very unhelpful - gets even worse if you are calling from your works number which is as a cell number.

...was just wondering what happend, press X or hold on for an operator
 
I think they would take away the 'shortcut' because EVERYONE would use it and then it defeats the R50,000 ± they spent on the stupid PABX and it's stupid menu system!
 
gdiza said:
I think they would take away the 'shortcut' because EVERYONE would use it and then it defeats the R50,000 ± they spent on the stupid PABX and it's stupid menu system!
Click to expand...

Make that R50,000,000 and you're closer to the mark! :)

IVR menu's are a real challenge. You need to route the call correctly but can't make the menus too complex. Easy if you have one product.

Another option is to have multiple numbers, but this never works and we're already on 111 and 155 for voice and data.

And you're right, everyone used to just press '0' and this would put a huge load on the system.

I think on 111 there is an automatic PUK option.
 
well at least i have new sim in hand :)

/efficient service received from vodashop hatfield.....
 
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