Network Fault: Multiple Cache Server Failures

HEADSUP:

It seems Telkom are experiencing problems with one or more of their caching services. The failures appear to be random and are not affecting all users. Affected users will have limited or no access to certain local and international web sites.

SAIX noticeboard fault listing:

Call Reference ID : STT000000003631

Failure Type : Service Failure
Problem Description : Service - Cache server
Time Down : 8 Aug 2004, 12:30:00

Impact :

ADSL and dial-up customers will have no access to some International Sites.

Site : Service
Services Affected : ADSL and dial-up

Updates :
8 Aug 2004, 12:43:41 vdwalta1
Our Technicians are currently investigating.

8 Aug 2004, 13:39:27 vdwalta1
Our Technicians are still attending.

Cause of Failure : N/A
Status : New

Willie Viljoen
Web Developer

Adaptive Web Development

UPDATE:

The problem has been resolved, everything should be back to normal. Here is a mirror of the SAIX noticeboard entry:

Call Reference ID : STT000000003631
Failure Type : Service Failure
Problem Description : Service - Cache server
Time Down : 8 Aug 2004, 12:30:00
Time Up : 8 Aug 2004, 16:00:00

Impact :
ADSL and dial-up customers will have no access to some International Sites.

Site : Service
Services Affected : ADSL and dial-up

Updates :
8 Aug 2004, 12:43:41 vdwalta1
Our Technicians are currently investigating.
8 Aug 2004, 13:39:27 vdwalta1
Our Technicians are still attending.

Resolution Description : Cache Server updated.
Cause of Failure : Cache Server configuration.
Status : Resolved

Willie Viljoen
Web Developer

Adaptive Web Development