Letter from ICASA

I recieved this in the post today, following my formal complaint to them about Telkom, the original letter to telkom is here: http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=2326
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Dear Sir,

We wish to advise that the Consumer Protection Department has not been satisfied with the manner in which the operator, Telkom has handled complaints about the service.
As such, a committee has been set up to deal with the service in its entirety.

You shal be advised of the progress on the matter in due course.

Yours Sincerely

Dianne Ngoasheng
Senior Manager (Consumer Protection)
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I can remember seeing something similar elsewhere in the forum, but I find it impressive that they got back to me on my complaint.

Greed is a weapon of mass distruction

this looks like a fwd of the letter RPM recieved

I guess they never got mine

- Colin Alston
colin at alston dot za dot org

"Getting traffic shaping right is easy and can be summed up in one word: Dont." -- George Barnett

or they did and didn't reply[][]

perhaps Telkom 'shapes' all emails... it prioritises those that dont have complaints directed to ICASA