Neotel's network can't handle their current user base?

Venom Rush

Venom Rush

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I've come to the conclusion that Neotel's network isn't up to the job. This past weekend during the least likely times for people to be using the internet I was experiencing normal speeds and latency.

As soon as it came to the most likely time for people to be browsing and downloading, my connection went south. Yesterday morning my connection was great with international latency at 600ms-800ms and download speeds of 800-1000Kbps. Last night between 6pm and 11pm my connection was horrible (Latency: avg 3000ms, download: 100Kbps - 180Kbps). After that it started going back to what it was yesterday morning.

Do us a favour Neotel and sort yourselves out. Being a newcomer to the South African industry is no excuse for having poor service because at the rate you're going you'll quickly find yourselves losing customers.
 
Agreed, this is probably why there are so many people saying they havn't received devicies in 48 Hours as promised, and excuses on credit checks

Trying to not overload the network anymore, hoping the current people with limited bandwith will stop downloading, and therefore make the network stable for 10% of the month.

Also explains why the Neotel Rep doesnt respond anymore, been told to not reply to threads, and hopefully the problem with go away.
 
All our telecoms service providers are oversubscribing our available bandwidth.
Not just Neotel.

The push for forcing our service providers to include service level agreements and the publication of contention ratios has failed.

(Contention ratios = How many people you are sharing your allocation of bandwidth with)

ICASA's rules and regulations were supposed to have included this requirement, but, sadly, that document is a botch up of note.
 
They must surely have the capacity though, they've just built this network to last a few years, all fiber etc. They probably have management problems to sort out with the bandwidth.
 
Ekhaatvensters said:
They must surely have the capacity though, they've just built this network to last a few years, all fiber etc. They probably have management problems to sort out with the bandwidth.
Click to expand...

Fiber is only a small part of their network. its the CDMA equip that is taking the brunt of the end users and thats most likely where the bottlenecks are.
 
What!? Contention issues over a wireless network? That's unpossible!
 
If I'm not mistaken, a press release quoted the CEO or other upper manager stating that Neotel's network will not be prone to just this...

Seems it's all still the same bullchit..

- Still 24 month contracts
- Still HAVE to use their hardware
- Still only lite service in my area where the phone lines keep getting stolen.
- Still no real competition to the old bunch.
 
Rocket-Boy said:
Fiber is only a small part of their network. its the CDMA equip that is taking the brunt of the end users and thats most likely where the bottlenecks are.
Click to expand...

True. Try using your neotel device in a strictly commercial or industrial area and you'll see how much better your connection is. At home I get about 400kbps download and about 1000ms latency most of the day. At work (industrial area where there are virtually no noeconnect client), I average about 1Mbps with latencies of between 300-600ms. I sometimes even manage to sustain download speeds of over 200kB/s.

Neotel's backbone is fine, the towers are the problem.
 
Same story as my original post...shocking speeds and latency between 6 and 10pm last night. Then it went back to what it should be. Was up at 4:30am this morning (mozzies :( ) and the internet was still fine.

Maybe I should just head straight to ISPA and make a complaint while I'm busy submitting a case in the small claims court for the overbilling. And while I'm at it I'll go to the media. Then make flyers and hand them out telling people how bad Neotel is and leave some in shopping centers. And then make sign boards like the ones up on the street lights for the elections and hang them underneath the election ones.
 
Well my speeds are now breaching their contract, under 20Kbs on Neotel Prime Device, 100% of the day.

Ill give them 1 more week, then its been 3 weeks.

Im also not on a debit order, and they do not have my account details.

Easist way to get a phone call, or issues is not to pay. I will then submit proof etc.... Let the games begin
 
I am still wondering where my signal went i logged a support request last week and still nothing going to give it till tomorrow paying for a device that gives me worse than dial up speeds is a joke.
 
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